Remote Support & Operations Specialist

Isaiah James

Indianapolis, IN • 463-***-**** • **********@******.***

PROFESSIONAL SUMMARY

Detail-oriented and tech-adaptable professional with experience in customer-facing service, independent operations, digital selling, and AI-assisted workflows. Skilled at managing tasks independently, communicating clearly, solving problems quickly, and learning new systems fast. Seeking remote opportunities in customer support, customer success, operations, administrative support, or AI-enabled business support. CORE SKILLS

Customer Service & Support • Remote Work Readiness • Administrative Support • Email & Chat Communication • Calendar

/ Task Coordination • CRM Navigation • Data Entry & Documentation • Problem Solving • Process Improvement • Time Management • Organization • Adaptability

TECHNICAL TOOLS

ChatGPT • Canva • Notion • Google Docs • Google Sheets • Microsoft Word • Microsoft Excel • CapCut • Basic n8n Automation • Email Platforms • Online Marketplaces • Salesforce (Basic) PROFESSIONAL EXPERIENCE

Independent Contractor / Delivery & Customer Service Operations 2023 – Present

• Managed high-volume customer interactions, deliveries, and issue resolution while maintaining efficiency and professionalism in fast-paced environments.

• Coordinated routes, schedules, and order priorities independently, demonstrating strong time management and self-direction.

• Resolved customer concerns quickly and accurately while maintaining service quality and clear communication. Online Resale / E-Commerce Operations 2023 – Present

• Created and managed online product listings, customer communication, pricing updates, and order support across digital platforms.

• Used AI-assisted tools and online platforms to improve listing quality, productivity, and customer-facing content.

• Handled repetitive digital tasks with attention to detail, accuracy, and consistency. AI Workflow / Digital Productivity Projects 2024 – Present

• Used AI tools to support content generation, workflow organization, and basic automation for digital business tasks.

• Built familiarity with productivity systems, remote collaboration tools, and structured task execution.

• Adapted quickly to new software and explored workflow improvements to save time and improve output quality. ADDITIONAL STRENGTHS

Quick software learner • Independent remote work ability • Strong written communication • Organized and solution-oriented • Digital workflow experience

EDUCATION

High School Diploma / Equivalent

TARGET ROLES

Customer Support Specialist • Customer Success Associate • Remote Administrative Specialist • Operations Coordinator • Implementation / Onboarding Specialist • AI Operations Assistant

Contact this candidate