Remote-Ready Office Professional with Flexible Schedule Availability
Resume:
Natasha Parran
Prince Frederick, MD 20678
*******.*******@*****.***
Office Representative Liberty Construction of Waldorf 04/2017 - Present
Troubleshoot problems involving office equipment, such as computer hardware and software.
Monitor and direct the work of lower-level clerks.
Complete work schedules, manage calendars, and arrange appointments.
Complete and mail bills, contracts, policies, invoices, or checks.
Answer telephones, direct calls, and take messages.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Deliver messages and run errands.
Train other staff members to perform work activities, such as using computer applications.
Compute, record, and proofread data and other information, such as records or reports.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Inventory and order materials, supplies, and services.
Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, take orders, and address complaints.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Process and prepare documents, such as business or government forms and expense reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Review files, records, and other documents to obtain information to respond to requests.
Read all emails, address any emergency issues with appropriate staff. Communicate throughout the day as topics arise
Work directly with the Project Coordinator
Handle Customer inquiries and complaintsManage internal staff relations Warehouse Delivery Manager Hhgregg, Inc. 07/2010 - 03/2017
Created weekly schedules for employees
Approve and override price adjustments
Provide frequent, constructive feedback to continually improve performance
Carry out disciplinary actions or recommend termination of employment
Receiving paperwork by ensuring that all incoming products were accounted for, matched the Transfer Lists
Operating office equipment to reduce repair calls and streamline usage
Keep Company receipts on file
Create and reinforce a customer service mindset throughout the organization
Operate all warehouse machinery including order picker, reach truck and lift truck and any future equipment utilized in the day-to-day warehouse operation
Communicate effectively with others from diverse backgrounds and perspectives and adjust communication style
Oversee the unloading of the incoming transfer trucks from retail locations and the distribution of the inventory to the proper inventory location
Grow talent by coaching for execution; provide frequent, candid and direct feedback to others
Hold associates responsible for actions and results
Speak directly with customers to resolve product and delivery / installation issues
Make and communicate fact-based decisions
Maintained effective business relationships with external and internal customers, improving communication between customers and company, speaks directly with customers to resolve product and delivery / installation issues.
Office Assistant All Pro Equipment & Services, Inc 08/2008 - 06/2010
Manage QuickBooks to produce estimates, invoices, and purchase Orders
Complete and ship orders via phone, email, and the on-line store
Ship packages via UPS, FedEx, and USPS
Create Quotations for purchasing new product
Create letters, reports, and databases via Microsoft Office
Maintain website and online parts store
Answering the phones, filing, sorting mail
Technical/Product Consultant Advanced Solutions International, Inc. 11/2002 - 06/2007
Manage technical support of custom client web sites developed and deployed to
production.
Consulting for existing client base to extend web solutions.
Customer Support/Help Desk, Hardware/Software Support, Third Party Software
Support, Technical Troubleshooting, Quality Assurance Testing, Application Code
Logic and Analysis.
Creating/Using moderate to high levels of SQL queries and Cold Fusion in the
troubleshooting of client programming issues.
Managing content tagging and other toolkits associated with the web site
development.
Managing iMIS installations/upgrades and system set-up.
Instructing Content Management System training.
Access server via Remote Desktop to access client website files to resolve technical
support issues/request.
Project Coordinator State Department Federal Credit Union 02/1998 - 11/2002
Testing, troubleshooting, training, and implementing Summit's Spectrum software
releases (credit union financial software).
Conducting research for special projects.
Assisting in coordination, testing and implementation of Y2K procedures.
Coordinating and developing SDFCU's Web Site for updates of content and special
site programs.
Responding to internal and external member requests and issues regarding
electronic services.
Managing SDFCU Online banking system, including testing new product releases,
troubleshooting user issues and contact with vendors.
Administration of the Max$ell Database (MCIF).
Computer Operator State Department Federal Credit Union 06/1994 - 02/1998
Monitoring the Hewlett-Packard 3000/967 console operation to maximize effectual utilization.
Setting up daily production job streams and verify accuracy/completeness of these jobs for input/output errors.
Processing daily backups and computer system dumps.
Performing a combination of functions including database administration, programming, queries analysis, and data communication/network monitoring.
Assisting in setup and configuration network workstations.
Assisting in upgrading computer equipment by installing software and hardware.
Troubleshooting hardware and software problems with printers and personal
computers.
Mail Clerk State Department Federal Credit Union 10/1992 - 06/1994
Sorting, distributing, picking up and delivering computer reports, incoming mail, and interoffice mail.
Sorting and metering outgoing mail and maintain monthly production postal logs and reports.
Operating Folder / Inserter mail equipment Pitney Bowes.
Computing postage for first class and discounted mailings.
Logging daily productivity and submits weekly to Manager or Assistant Manager.
Completing requests made for SDFCU forms, monitors inventory.
Receiving documents and tracks shipments from all couriers (FED EX, UPS, DHL).
Driving company vehicle to pick up and deliver mail and packages to SDFCU off-site
branches.
Servicing and replenishing off-site SDFCU ATM's. Payment Processor State Department Federal Credit Union 07/1989 - 10/1992 Entry-level position opening and posting mail deposits to share and loan accounts. Education
Strayer University, Bachelor's Degree in bachelor’s degree in Computer Science 2002 TESST College of Technology-Alexandria, Vocational in Electronics and Computer Technology 1994
National Business College, Associate Degree in Computer Science 1989 Calvert High, High School in General Studies 1987
Contact this candidate