QA Lead AI driven

AI QA Test Lead

407-***-**** ******.**@*****.*** Linkedin.com/in/lavanyaballurgi Lake Mary, FL

PROFESSIONAL SUMMARY

Over 15+ years of QA experience spread across multiple domain & technologies. Transforming traditional QA practices into AI-driven QA automation and reliability systems that explore, test, and stresstest automatically by using tools such as GitHub Copilot, Atlassian’s Rovo. Creating AI Agents to accelerate test design, automation development, root-cause analysis, and documentation. Managing QA teams of 20+ members and collaborating with product, development & client teams to deliver high-quality releases. Experienced in AI-driven planning, designing, and executing end-to-end testing strategies, tracking execution progress, and coordinating test cycles across projects.

Quality Assurance Test Lead Team Management GitHub Copilot Copilot Studio Atlassian’s Rovo Playwright MCP Servers File System MCP Server REST API MCP Server SQL MCP Automation Framework Reliability Engineering Scrum Master Safe Agile Saucelabs Jira Power BI Selenium Web Driver SOA testing Web Service Testing REST API Soap UI PRO ALM Octane Altova DevOps CI/CD Optum 360 SQL Developer Eclipse Integrated Eligibility SNAP TANF Medicaid Childcare MMIS Travel & Transport Healthcare Insurance Hospitality Mainframe Splunk Logs Banking BFSI Payments ADA Testing Swagger Postman Confluence Eclipse intelliJ

TECHNICAL SKILLS

Gen / Agentic AI : GitHub Copilot, Atlassian Rovo, Copilot Studio, MCP Server (PlayWright, REST API, File

System, my SQL)

Automation : Selenium WebDriver, Core Java, Gherkin.

API & Middleware : Postman, Swagger, SoapUI Pro, REST API, Altova

Cloud & DevOps : CI/CD, Azure, AWS, SauceLabs.

Databases : Oracle, MS SQL, SQL Developer

Test Management : ALM, JIRA, Octane

IDE : Eclipse, IntelliJ

Reporting : PowerBI

CERTIFICATIONS

Atlassian ACH-800 Rovo

Certified Scrum Master from Scrum Alliance

ISTQB Certification

CSTE Certification

Certified in Robotics Process Automation

Cloud Computing

DOMAINS:

Payments

Healthcare

Insurance

Integrated Eligibility

Banking

Travel & Transport

Hospitality

PROFESSIONAL EXPERIENCE

Synechron Technologies (Feb-2022 – Present)

Industry: Banking / Payment (Client: PayPal, Amazon, Sam’s Club and TJMax)

Role: Test Lead

Location: Lake Mary, FL

Accelerated regression suite development by combining MCP-powered context retrieval with Copilot's code generation capabilities, cutting test authoring time by ~40%

Improved QA productivity by integrating AI tools such as GitHub Copilot and Atlassian Rovo into the testing workflow for faster test design, automation development, and documentation.

Utilized GitHub Copilot to assist in writing and refactoring automation frameworks, reducing script development time by 40% and improving maintainability of test code.

Used Atlassian Rovo to quickly analyze Jira tickets, extract acceptance criteria, and generate initial test scenarios and test cases to accelerate test planning activities.

Enabled faster knowledge discovery by using Atlassian Rovo to search across project documentation, Confluence pages, and Jira issues

Promoted the adoption of AI-assisted QA practices within the team by guiding testers on effective usage of GitHub Copilot for automation development and Atlassian Rovo for requirement analysis and test case generation.

Led the QA team through the complete testing life-cycle, including requirements analysis, design discussions, test planning, execution, and defect management.

Served as the primary client-facing contact for QA activities, coordinating with client stakeholders to ensure alignment on testing scope, priorities, and deliverable.

Managed and monitored offshore QA teams working across multiple Scrum boards, ensuring effective coordination and timely completion of sprint testing activities.

Mentored and guided new team members to accelerate on-boarding and enable effective contribution to project deliverable.

Developed test plans, conducted risk assessments, and implemented mitigation strategies to ensure high-quality releases.

Coordinated cross-board releases and participated in production validation activities to ensure successful deployments.

Demonstrated iteration deliverable and testing outcomes to client stakeholders during sprint reviews.

Designed and maintained test automation scripts using Selenium Web-Driver to improve test coverage and regression efficiency.

Deloitte Consulting LLP (May-2019 – Jan-2022)

Industry: Integrated Eligibility (Client State of Connecticut and State of Tennessee)

Role: Solution Specialist

Location: Lake Mary, FL

Led the QA team across the full testing life-cycle, including requirement analysis, design discussions, test planning, test execution, and defect management.

Developed strong domain expertise in Integrated Eligibility, SNAP, TANF, Medicaid and Childcare applications, enabling effective validation of complex business workflows.

Led the initiative to transform a largely manual testing process into an automated framework, enabling the team to significantly reduce testing effort, increase productivity, and shorten overall test cycle time.

Prepared test estimation documents to support accurate sprint planning and resource allocation.

Coordinated with cross-functional teams to support test design, test execution, and defect resolution, while tracking overall progress and ensuring timely completion of testing activities.

Identified process gaps and implemented improvements based on challenges encountered and lessons learned to enhance QA efficiency.

Created test plans, performed risk analysis, and developed mitigation strategies to minimize delivery risks.

Collaborated with environment support teams to ensure test environments were properly configured and available for scheduled test cycles.

Supported quality initiatives during Agile sprints, ensuring adherence to QA best practices and continuous improvement.

Contributed to the development and enhancement of QA policies, testing standards, and procedures.

Ensured compliance with established QA and testing processes to support global QA activities.

Collaborated closely with offshore teams and third-party vendors to deliver projects within schedule, budget, and quality targets.

Prepared Test Strategy and Test Planning documentation to guide structured and efficient testing activities.

Deloitte Consulting LLP (May-2017 – April 2019)

Industry: Healthcare & Insurance (Client: Northwell Health)

Role: Solution Specialist

Location: Lake Mary, FL

Performed end-to-end functional, system, and integration testing of the Optum360 platform with multiple ancillary systems to ensure seamless interoperability.

Executed integration test scenarios on mainframe applications to validate interactions with ancillary systems across multiple hospital facilities.

Designed and prepared test data to support testing activities across multiple projects and environments.

Operated as part of the near-shore QA team, coordinating with client stakeholders and offshore teams to ensure timely completion of testing deliverable.

Created and maintained the Requirement Traceability Matrix (RTM) to ensure complete test coverage and traceability between requirements and test cases.

Participated in requirement analysis and design discussions, contributing to test-ability reviews and early identification of potential risks.

Prepared test analysis and estimation documents to support sprint planning and resource allocation.

Facilitated daily QA sync-up meetings to review progress, address blockers, and align team activities.

Conducted knowledge transfer sessions to onboard team members on new features, scope changes, and testing approaches.

Assigned testing tasks to team members and tracked progress to ensure adherence to timelines and quality standards.

Reviewed test scenarios and test cases developed by team members to ensure completeness, accuracy, and alignment with requirements.

Coordinated between onsite and offshore teams to manage defect triage, resolution, and verification.

Presented iteration deliverable and testing outcomes to stakeholders during sprint reviews and demonstrations.

Facilitated communication among cross-functional stakeholders by organizing and leading project coordination meetings.

Prepared and maintained test plans, test execution reports, and defect metrics to provide visibility into testing progress and quality status.

Mindtree ltd (Feb-2016 – April 2017)

Industry: Health care and Insurance (Client: Empowered benefits)

Role: Test Specialist

Location: Gainesville, FL

Gained extensive experience in the Insurance domain, supporting testing activities for customer-facing portal applications.

Performed end-to-end system and integration testing to validate functionality and ensure seamless interaction between application components.

Produced and maintained test plans, execution reports, and defect metrics, providing clear visibility into testing progress and overall product quality.

Validated integration points across multiple systems and modules, ensuring accurate data exchange and system interoperability.

Worked as part of a near-shore QA team, collaborating with client stakeholders and offshore teams to ensure timely delivery of testing milestones.

Prepared test effort estimations to support sprint planning and effective resource allocation.

Presented iteration deliverable and testing results to client stakeholders during sprint review meetings.

Conducted peer reviews of test scenarios and test cases to ensure completeness, accuracy, and alignment with business requirements.

Mindtree ltd (July 2010 – Jan-2016)

Industry: Travel & Transport Sector: Airline

Role: Test Specialist (Client: SITA)

Location: Bangalore India

Executed end-to-end functional, system, and integration testing to validate software applications against business requirements and specifications.

Prepared and maintained test cases, test scripts, and test data to ensure comprehensive coverage of all functional scenarios.

Conducted integration testing across multiple systems and modules, ensuring seamless data flow and interoperability.

Reported, tracked, and managed defects through the defect life-cycle, collaborating with developers and stakeholders for timely resolution.

Participated in requirement analysis and design discussions to provide test-ability feedback and identify potential gaps early in the development cycle.

Created and maintained Requirement Traceability Matrices (RTM) to ensure alignment between requirements and test coverage.

Coordinated with onshore and offshore teams to execute testing efficiently and ensure consistent quality standards.

Supported QA process improvements by identifying gaps and suggesting solutions to enhance testing efficiency and accuracy.

Documented test execution results and prepared status reports for management and client review.

Demonstrated iteration deliverable and testing outcomes to client stakeholders during sprint reviews.

iGATE Global Solutions (June-2007 – July-2010)

Industry: Banking (Client: Union Bank of California)

Role: Test Engineer.

Location: Bangalore India

Collaborated during requirement analysis and design sessions to assess test-ability, highlight potential gaps, and provide actionable feedback early in the development cycle.

Developed, organized, and maintained test cases, automated and manual test scripts, and test data to ensure complete coverage of functional scenarios.

Executed integration testing across multiple systems and application modules, validating data flows, interoperability, and system consistency.

Managed the defect life-cycle, including logging, tracking, and resolution, while working closely with developers and stakeholders to ensure timely defect closure.

EDUCATIONAL QUALIFICATION

Bachelor of Engineering in ‘Electronics and Communications’ from Visveswariah Technological University, India (2002- 2006)

Diploma in ‘Tele-Communications’ from Karnataka University of Dharwad, India (1999-2002)

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