Operations & Data Analyst for Operational Excellence

Frederick Edem Amegashie

*****************@*****.*** +233-***-***-*** Accra, Ghana

Professional Summary

Results-driven Operations Associate with 3+ years of experience in administrative management, operational efficiency, and financial support. Skilled in data analysis, process optimization, and Excel-based reporting, with a proven ability to improve productivity, streamline workflows, and enhance service delivery. Experienced in stakeholder coordination, support operations, and real-time issue resolution. Passionate about leveraging data and systems to drive operational excellence. Certifications

Business Analysis & Process Management — Coursera (2024) Introduction to Data Analysis — Coursera (2024)

Financial Markets — Yale University (2023)

Digital Skills & Web Analytics — FutureLearn (2022) Technical Skills

Data & Analytics: Advanced Excel, Data Cleaning, Reporting Automation, Dashboard Development

Programming: Python (data manipulation), SQL (basic querying for reporting) Business Tools: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace

Systems: Property Management Systems

Other: Data Validation, Process Documentation, Workflow Optimization Professional Experience

Operations Associate

Cozy Hotel, Ofankor – Accra Current

Monitor operational performance and ensure compliance with company standards and service procedures.

Provided frontline customer and staff support, resolving issues promptly and maintaining high service standards.

Managed daily interactions with staff and clients, demonstrating strong people management and communication skills.

Utilized Microsoft Excel to track operations, generate reports, and support decision-making.

Maintained high attention to detail in financial tracking, inventory control, and operational reporting.

Coordinated day-to-day activities, ensuring smooth operations and effective team collaboration.

Administrative Assistant (National Service)

Adenta Municipal Assembly – Accra Sept 2022 – Nov 2023

Managed executive schedules, meetings, and official correspondence with high attention to detail.

Delivered consistent customer service support by handling inquiries and stakeholder communications.

Managed large volumes of information with accuracy and attention to detail.

Designed Excel templates that improved reporting efficiency and reduced errors.

Assistant Front Office Executive (Intern)

Oak Plaza Hotel – Accra Sept 2021 – Jan 2022

Gained hands-on customer service experience in a fast-paced hospitality environment.

Resolved customer concerns professionally, enhancing client satisfaction.

Coordinated with internal teams to ensure seamless service delivery and operations.

Education

BSc. Hospitality and Tourism Management

Kwame Nkrumah University of Science and Technology (KNUST), Kumasi Aug 2018 – Sept 2022

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