Remote CS / Customer Service Specialist

Angela Fischer

Eastanollee, GA *****

**********@**.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in CS industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Conscientious CS with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Personable Customer Service offering 20 plus years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Skills

IEP documentation

Safety awarenes

Group Instruction

Elementary education

Classroom management

Discipline

Disciplinary procedures

Creative problem solving

Secondary education

Special education

Relationship building and management

Instructional technology

Student records management

IEP understanding

Organizational abilities

Lesson implementation

Middle school education

Group and individual instruction

Lesson plan implementation

Work History

February 2013 - Current

School District Of Oconee County Walhalla, South Carolina Substitute Teacher, K-12

Upheld classroom routines to support student environments and maintain consistent schedules.

Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Developed rules and set goals to maintain order in classroom. Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Collaborated with teaching staff to implement coordinated educational strategies and student support networks.

Administered and graded tests and quizzes and reported performance to primary teacher. Supervised lunchroom and recess activities.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Took notes and prepared reports on school day activities to provide to primary teacher. Worked with principal's office on disciplinary and safety issues. Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

Awarded Substitute of the Year 2021/2022

September 2005 - April 2020

Habersham Schools Clarkesville, Georgia

Substitute Teacher, K-12

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.

Upheld classroom routines to support student environments and maintain consistent schedules.

Developed rules and set goals to maintain order in classroom. Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Administered and graded tests and quizzes and reported performance to primary teacher. Supervised lunchroom and recess activities.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

August 2009 - August 2014

Coins, Leather & Things Seneca, South Carolina

Manager

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Evaluated suppliers to maintain cost controls and improve operations. Evaluated employees' strengths and assigned tasks based upon experience and training. Supervised labor costs and departmental expenses to remain in line with budget. Onboarded new employees with training and new hire documentation. Developed and maintained relationships with customers and suppliers through account development.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Kept detailed records of daily progress to identify and correct areas needing improvement. Maintained professional, organized and safe environment for employees and patrons. Prepared annual budgets with controls to prevent overages. Education

University of Phoenix Tempe, AZ

No Degree Master Secondary Education

Dean's List [Semester and Year]3.98 GPA

Did not complete my 12 weeks of Student Teaching due to family illness but did complete all courses

April 2009

University 0f Phoenix Phoenix, AZ

Bachelor of Science Business Management

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