Office Services & Operations Leader with 4+ Years Multi-Site

P.J. Scott ***********@*****.***

Sugar Land, TX *7479 317-***-****

OVERVIEW: Dynamic senior thought leader with 20+ year proven track record focused in driving strategic initiatives and complex project management. Relied upon for expertise in delivering operational excellence, program management, strategy development, risk mitigation, data intelligence, solution implementation, team cultivation, major relationship management, and compliance in across industry. Have a demonstrated track record of aligning organizational critical mission/vision with the delivery of desired results through effective use of resources, processes, and technologies. Committed to supporting strategic initiatives through the development and evolution of critical practices and standards, delivering industry-leading quality and critical value realization to achieve mission-critical organizational objectives. SUMMARY: Program Management Highly experienced in driving continuous process improvement with a focus on deeper insights, operational excellence, and an improvement in overall organizational performance. Leverage professional development to innovate and drive operations while ensuring industry-leading practices to deliver results. Optimize internal operations and foster value-based relationships with key clients.

Resource Coordination Adept at instilling vision to identify organizational changes needed to implement new business initiatives, and steer enterprise deployment strategies to achieve mutually constructive goals that meet targets and facilitate business expansion. Demonstrated experience in operations, P&L oversight, program and project management involving continuous process improvement to achieve organization mission. Process Streamlining Proven track records of increasing productivity, efficiency, and profit through implementation of advanced business banking solutions. Relied upon for customer service and community relations to meet sales targets, exceed business results, and clients’ expectation. Deliver process improvement and ensure regulatory compliance in alignment with organizational long-term goals and objectives.

Leadership Highly skilled with strong leadership capabilities and ability to motivate, direct, and empower team members to achieve long-term organizational goals and objectives. Acknowledged as a results-oriented, decisive leader with proven success in strategic positioning for multimillion-dollar organizations. Consistently demonstrate ability to foster partnerships and industry relationships, building alliances with stakeholders and ensuring client solution implementation.

EXPERTISE: • Program Management • Solution Implementation • Transformative Leadership

• Client Relations • Process Optimization • Staff Training & Development

• Strategic Planning • Performance Evaluation • Interpersonal Communications

• Team Coordination • Revenue Maximization • Key Relationship Management

• Office Administration • Continuous Improvement • Cross-functional Collaboration PROFESSIONAL WORKSMART SYSTEMS, INC. 2007 to 2022

EXPERIENCE: Office Manager Indianapolis, IN

• Spearheaded office operations for this national registered PEO with 7,000 employees.

• Acted as first point of contact for employees in all matters from paystubs to benefits, managing data across 500+ client base of organizations.

• Coordinated scheduling with department managers to boost operational practices.

• Managed budgets, appointment scheduling, employee, event itineraries, and accounts to improve productivity initiatives.

• Coordinated special projects and manage schedules while building procedures needed to facilitate project delivery.

• Prepared meeting materials and took clear notes to distribute to stakeholders to promote synergy and efficiency in decision making.

• Maintained computer and physical filing systems, leveraging key experience across a wide range of technologies.

• Oversaw office inventory activities involving ordering, requisitions, stocking, shipment receiving.

Highlights Spearheaded transition to cloud systems for all records during Covid lockdown to enhance practice management and accessibility.

Facilitated office move to new location and sale of previous building, during pandemic.

Established workflow processes, monitored daily productivity and implement modifications to improve overall performance of personnel.

Created new revenue opportunities by comparing vendor prices and exploring strategic negotiation for optimal savings.

Coached new hires on company processes and revitalize process of stimulating employees performance to achieve maximum production.

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P.J. Scott Page Two

PROFESSIONAL WORKSMART SYSTEMS Continued...

EXPERIENCE Office Manager

(Continued): Arranged corporate and office conferences for company employees and guests to improve customer service quality results.

Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

Sourced vendors for special project needs and negotiated contracts while collaborating with internal teams in execution of mission-critical initiatives.

Streamlined daily operation and support practice to evaluate employee performance for continuous productivity.

Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.

Monitored and evaluated personnel performance to complete annual reviews, recommended advancement or address productivity concerns.

Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Employment Verification.

Coordinated 27 special public and private events, supporting key goals. KINDERCARE LEARNING CENTER 2004 to 2007

Lead Teacher Indianapolis, IN

• Worked one-on-one with students and student teachers to increase classroom success.

• Coordinated field trips for classes and wrote detailed itineraries for student safety.

• Oversaw work of the teaching team to optimize student education.

• Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.

Highlights Selected optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.

Conferred with parents about student progress to boost family involvement and enhance student support.

Observed/recorded teacher methods to suggest improvements and increase engagement.

Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.

Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.

Planned and implemented different daily activities to enhance overall development and growth of every student.

Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.

Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Created an after-school program to enhance student involvement in school processes.

Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Designed training program to teach new teachers school guidelines and increase overall success.

Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.

EDUCATION: CARMEL HIGH SCHOOL Carmel, IN

CERTIFICATIONS: • CITYOGA - Indianapolis, IN 07/2019

- 200Ytt: Yoga Therapy And Teacher Training

• National Accreditation Child Development 06/2005

- CDA: Child Development Associate

TECHNOLOGY: • MS Office Suite (Word, Excel) • PRISM • Darwin

• Proprietary Software • CMS • Adobe Creative Suite

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