Shift lead

JENNIFER WAUGH

*** ****** ******** **. *******, IA 52001 · 563-***-****

********@*****.***

EXPERIENCE

SEPTEMBER 22, 2010 – PRESENT

SERVICE MANAGER, HY-VEE

Customer service

-Problem Solving

-Clear communications

-Active listening

-Written communication

Pharmacy tech (non-certified)

-Medication knowledge

-Inventory management

-Data entry

-Record keeping

-HIPPA compliance

APRIL 2004 – AUGUST 2010

PROGRAM INSTRUCTOR, SUNNYCREST MANOR

Program plan and delivery

Time and risk management

Motivational coaching

Daily activities

EDUCATION

JUNE 1990

DIPLOMA, STEPHEN HEMPSTEAD HIGH SCHOOL

General education

Yearbook and newspaper staff

People Program ( Helping those with disabilities)

SKILLS

Active listener

Positive attitude

Time management

De-escalation

Empathy

Patience

Work well under pressure

Works well with others

REFRENCES

Abby Tharp: Day HAB DSP at Hillcrest

o563-495-8887, ********@*****.***

Karen Friend: Cashier at Hy-Vee

o563-495-9188

Dawn Bates: Previous Program Instructor at SunnyCrest Manor. Present Home Dialysis caregiver.

o563-564-5489, ***********@*****.***

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