Housing Coordinator and Contract Administrator
Resume:
H o u s i n g C o o r d i n a t o r
A R T H U R W O O D A R D
E D U C A T I O N
Joliet Job Corps
Business Office Technology Program
S K I L L S
Effective Communication
Detail Oriented
Negotiation skills
Problem-solving skills
Organization and time
management skills
Microsoft Suites Proficiency
Yardi Proficiency
Salesforce Proficiency
Database Entry
Teamwork
Conflict Management
Leadership
W O R K E X P E R I E N C E
CVR ASSOCIATES- CHA CONTRACTOR
April 2023 - Present
CONTRACT ADMINISTRATOR
P R O F I L E
Qualified HCV Housing Coordinator who is motivated and self-driven professional; with proven success in the Housing Industry. Genuinely enjoy helping people through the provision of optimal communication skills and conflict resolution. Known for the ability to build relationships and educate participants in various departments within the Chicago Housing Authority. I am seeking a challenging role where I can contribute my highly analytical, deadline-driven abilities.
Chicago, IL
***************@*****.***
C E R T I F I C A T I O N S
Microsoft Office Specialist- MOS
GED
C O N T A C T
Review all Housing Assistance Request for Tenancy
Approval. To ensure all required documents are
completed accurately.
Review existing and create new units in Yardi.
Initiate the inspection process for new moves and
monitor results through the leasing process.
Ensure rent reasonableness and tenant affordability. · Accurately calculate family’s gross/adjusted income, deductions, utility allowances, families rent to the owner and HAP Payment to the owner
Assures new lease ups are completed to meet goals
and deadlines set by management.
Review and process Housing Assistance Payments
Contracts to assure they meet quality assurance.
Accurately enters data into appropriate databases
Process manual payment adjustments as needed
2007-2008
Shiver Job Corps Denver,MA
Advanced Training in TCU Program
2009-2011
Take ownership of customer issues and resolve them Assist and encourage landlords to list properties online called Go Section 8 Troubleshoot Landlords/Vendors inquiries regarding multiple properties/tenants on the HCVP
Resolve inquiries received via mail, email and fax Assist owners in the completion of program documents Serve as a point of contract for resolving escalated issues and concerns of owner •
Complete Salesforce cases for owner services, meeting the goals set by management.
Provide knowledge of the Housing Choice Voucher program requirement, policies and procedures to HCV owner
Explain program requirements for information to property owners Demonstrate exceptional customer service and communication skills to assist Owners with all request and inquiries
Simultaneously working more than one computer while assisting clients Facilitate resolution between Owners and HCV tenants December 2018 - April 2023
OWNER LIASON
CVR ASSOCIATES- CHA CONTRACTOR
PARTICIPANT LIASON
CVR ASSOCIATES- CHA CONTRACTOR
November 2017 - December 2018
Assist walk-in client’s, owners, property managers and participants involved in the Housing Choice Voucher program.
Provide detailed information and program guidance on all aspects of the program to client’s
Demonstrate exceptional customer service and communication skills to assist clients with all request and inquiries.
Accurately provided information necessary for recertification, interims and moves process.
Document all comments into internal systems: Yardi, etc. Training and guidance to Participant and owners.
Weekly Facilitate CHA briefs with over 40 or more Participants. Simultaneously working more than one computer while assisting clients on a daily basis.
Answers customer telephone calls promptly and in an appropriate manner.
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