Project Management

Margaret Whiteley (Peggy)

***** ******** *****, ******** *******, MI 48314 / 586-***-**** / **********@*******.*** SUMMARY

Assertive, enthusiastic, project oriented with over twenty years of experience leading and implementing change in companies.

Core competencies:

Project & Escalation Management Portfolio and Life Cycle Management

Corporate Development Process System & Database Administration

ISO9001 Lotus Suite / MS Suite / MS Project

Business Strategy ITIL Service Now Application

Call Center Operations Merchandising / Sales / Store & Customer Care

World Class Service Support & Customer Relations Safety & Life Saving Skills CUSTOMER SUPPORT & SERVICE EXPERIENCE

Kraft International Foods, Chicago, IL (based in MI) 05/09 – 12/09 Sales Associate – Merchandising (part-time position) - Reported to Sales and Merchandising Supervisor - Maintained stock

Macy’s, Sterling Heights, MI 10/09 – 01/10 and 11/08 – 01/09 Sales Associate – Merchandise Recovery (seasonal position) - Reported to Sales Manager – Store recovery Duluth Trading Company, Macomb, MI 02/17- 9/2017

Sales Associate (Part Time Flex) - Reported to Store Supervisor Randazzo Fresh Market Company, Macomb Twp, MI 11/17 - 07/19 Retail Clerk – (Deli / Cashier) (Full Time) - Reported to Store Supervisor(s) – Deli & Cashier Cabela’s, Macomb Twp, MI 07/20 – 06/21

Retail Cashier & Sales Associate (Part Time) – Reported to Store Supervisor CORPORATE EXPERIENCE

Ascension Information Services, Auburn Hills, MI 07/10 – 6/16 AIS Senior Helpdesk Analyst

Report to Help Desk Manager - Provide technical support for 500 Medical facilities across U.S.

Multiple applications supported: Cerner, PAC’s, TPX, AD, Peoplesoft, MS Suite

Served as AIS lead on three-month temp assignment in Chicago in preparation for a successful assumption of service Frankenmuth Insurance, Frankenmuth, MI 02/07 – 08/07 Business Analyst – eBusiness Systems

Reported to Information Technology Manager – Worked on eBusiness Development Team

Supported the commercial line of business – Analyzed and tested existing and new application code EDS (Electronic Data Systems), Auburn Hills, MI 12/05 – 02/06 Project Manager

Selected to work on Marketing Team - Non-Disclosure assignment (project planning and database set-up) Assigned to the European segment for this project

IBM (International Business Machines), Southfield, MI 09/83 – 06/05 Advisory Project Manager – BCRS Development Team 05/00 – 06/05

Reported to Business Continuity and Recovery Services Manager of Marketing and Development, managed 20 projects ranging from 5-40 persons; most team members were located across the U.S and reported into diverse management teams and organizations (non-direct reports). The goals were to increase revenue by $52.8 million within 10-15 years

Implemented risk contingency plan, network provider filed Chapter 11, containment of $1-5 million work of business. Also, Optimized business network infrastructure; $1 million realized net savings from reduction of telecommunication services

System migration of ACD phone system from packet switched platform to an eBusiness IP browser-based environment Project Manager / Advisory Project Lead – BCRS Development Team 05/97- 05/00

Reported to Business Continuity and Recovery Services Manager of Marketing and Development

Led project teams, vendors, and clients with project management disciplines to completion with an 85% success rate of being on time and within budget

Managed infrastructure updates that cost $2.5M - the projects included the following: acquisition of space, construction, high voltage and low voltage cabling installation(s), furniture installation(s) and procurement of equipment for the workplace recovery platform. Created workplace updates from (25 – 350 end user seats)

Responsible for budgets that were $20K - $200K and team sizes averaging more than 15 persons

Managed projects that involved the development, design, and implementation of complex solutions within IBM BCRS. The results supported subscribing clients on $.5M - $3M contracts

Assisted with design, planning, managing, and hosting seven (7) open houses across the United States (approximately 600 clients attended)

Technical Support Representative - Business Continuity and Recovery Services 04/93 - 05/97

Reported to a Regional Service Support Manager - Primary role, assisted clients with system restores – Secondary, business operations & marketing support. Presented 65 proposals with a better than 30% success, helped close $140K in additional BCRS services. Managed 100+ accounts, $160k/month revenue; the data center averaged 20 test/year EDUCATION

University of Detroit Mercy, Detroit, MI Bachelor of Science Degree - Business Administration

The George Washington University, District of Columbia Masters Certificate in Project Management

VVIP International – Aviation – 4 Certificates of completion received: 1) Serve Safe Allergens 2) Safe Serve Food Handler 3) OSHA Pandemic Influenza 4) VVIP Course completion 36 credit hours (included aircraft evacuation crew member)

PROFESSIONAL DEVELOPMENT

IBM Senior Certified Project Manager

Project Management Professional (PMP) - Certification Received from Project Management Institute (PMI) Completed numerous IBM courses pertaining to management and career development

VVIP International – Aviation - Certificate in Executive Excellence Initial Crewmember Training Program PERFORMANCE AWARDS

“IBM Means Service” Award(s), Marketing Award(s) and Team Awards INTERESTS & EXTRACURRICULAR

Travel corporate and leisure, volunteer work (civil and charitable), personal sports, coaching teams, and sports, experienced culinary skills, while at college was a member of The Tri Sigma Sorority (held office(s) secretary & vice president), advanced education and recreational education

Contact this candidate