Appointment Setter with Client-Focused Organization

CHIGOZIE JOSEPH ONU

Lagos, Nigeria

Email: ******.**@*****.***

Phone: +234**********

LinkedIn: www.linkedin.com/in/chigozie-onu-phd

Professional Summary

Motivated Appointment Setter with experience in outbound outreach, lead qualification, appointment scheduling, and customer engagement within remote work environments. Skilled in communicating with potential clients through calls, email, and online messaging while maintaining professionalism and consistency. Experienced in customer relationship management systems, follow-up coordination, and target-driven workflows. Strong ability to build rapport, qualify prospects, and support sales teams by creating organised and reliable appointment pipelines.

Core Skills

Appointment setting and scheduling

Outbound calling and lead qualification

Customer relationship management systems

Lead follow-up and pipeline management

Sales communication and customer engagement

Email and online messaging outreach

Calendar coordination and scheduling tools

Customer interaction documentation

Objection handling and relationship building

Performance tracking and target management

Remote communication and collaboration

Time management and organisation

Professional Experience

Client Relationship and Sales Executive

Effortless Method Canada Remote

June 2025 – March 2026

Managed daily conversations with prospects and customers across remote communication channels

Scheduled appointments and coordinated follow-up communication with leads

Maintained accurate records of customer interactions and appointment activities

Worked within performance targets while maintaining positive customer engagement

Built trust with clients through active listening and clear communication

Supported customer retention through consistent follow-up and relationship management

Marketing and Client Engagement Specialist

Adbassador.net Remote

2025 – June 2025

Engaged with leads through direct communication and guided them toward scheduled sales discussions

Responded to inquiries professionally and handled customer concerns carefully

Managed appointment scheduling and organised follow-up activities

Worked closely with internal teams to support lead conversion processes

Helped improve communication workflows and customer engagement practices

Marketing Specialist and Lead Generation Setter

Casteforte Projects Remote

2024 – 2025

Contacted prospective clients daily through email and online outreach campaigns

Qualified leads using structured communication and booking processes

Scheduled appointments and maintained organised customer records

Tracked lead activity, booking performance, and outreach progress

Maintained professionalism while adjusting communication styles based on customer responses

Customer Engagement and Outreach Coordinator

Green Foot Sports Remote and Hybrid

2022 – 2024

Contacted customers and business partners to coordinate meetings and conversations

Managed communication across calls, email, and messaging platforms

Responded to inquiries and guided conversations toward next steps

Maintained accurate records of outreach and customer interactions

Supported communication and scheduling activities across teams

Technical Skills

Salesforce

HubSpot

Zoho

Airtable

Calendly

Google Workspace

Google Sheets

Slack

Zoom

Customer tracking systems

Call scheduling tools

CERTIFICATIONS

Google Digital Marketing

Customer Service Problem Solving and Troubleshooting (2024)

Information Technology Support Program (2024)

Cybersecurity and Digital Forensics

Web Three Development

Education

Doctor of Philosophy in Banking and Finance

Nnamdi Azikiwe University 2023

Master of Science in Banking and Finance

University of Nigeria 2015

Bachelor of Science in Banking and Finance

Imo State University 2010

Additional Information

Fluent English communication skills

Comfortable with outbound calling and high-volume outreach

Reliable remote work setup and internet connection

Able to work independently and meet performance targets

Strong organisational and customer communication abilities

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