Operations & Customer Service Specialist with Coordination Experience
Resume:
Project Summer Coordinator
Trujillo
Objective
Customer service technician with 5+ years of experience. Providing a unique, memorable, and positive customer experience. Focus on finding long-term employment with opportunities to advance within the company.
Granite World of Colorado Project Coordinator 06/2023 - Present
• Scheduled customer services, measurements, and installations to maintain project timelines.
• Reviewed and corrected purchase orders to ensure accurate billing and payments.
• Coordinated with vendors, builders, and other trades to achieve project goals efficiently.
• Managed multiple tasks simultaneously, demonstrating strong organizational and problem-solving skills. Postmates Delivery Driver 8/2018 - 4/2021
• Delivered customer orders promptly while maintaining high standards of service and professionalism.
• Managed time effectively to fulfill multiple deliveries within set timeframes.
• Maintained accountability for orders and customer interactions.
• Ensured a positive customer experience by addressing concerns and providing timely updates. Entry Systems Project Coordinator 5/2014 – 6/2018
• Transformed sales documentation into shop-ready formats for seamless execution.
• Scheduled appointments and customer services to meet deadlines and ensure satisfaction.
• Communicated with trades, vendors, and customers to address and resolve issues effectively.
• Handled purchase orders and documentation with precision, supporting operational efficiency. Dish Network Customer Service Rep/ Technical Support 5/2008 – 5/2014
• Troubleshot technical issues and provided solutions to enhance customer experience.
• Assisted with billing, sales, and account management inquiries.
• Used de-escalation techniques to resolve challenging customer situations effectively.
• Delivered a positive customer experience by offering tailored support and guidance. Biscuits Cafe Server 9/2006 -1/2009
• Provided excellent customer service, ensuring a memorable dining experience.
• Processed payments accurately and managed table turnover efficiently.
• Maintained a clean and welcoming dining environment to meet customer expectations.
• Demonstrated multitasking abilities by balancing serving, cash handling, and table maintenance. Education
2017-2021
Front Range Community College
W2Westminster, CO
Graduated Cum Laud
GPA 3.86
Project management skills
Communication Skills
Teamwork Skills
Digital Literacy
Attention to detail
Time management Skills
Procurement
Customer service skills
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Skills
Problem-Solving
Critical Thinking
Flexibility
Organization
Emotional Intelligence and
People Skills
Administrative Skills
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Contact
11003 nome st
Commerce City, CO
80640
*******@*****.***
Skills
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