Executive SDLC Leader & Cloud Architect

Executive Profile

Led end-to-end SDLC delivery for enterprise applications, translating complex business requirements into scalable architectures while ensuring seamless development, deployment, enhancements, and post-production support for mission-critical platforms. Successfully delivered and stabilized multiple enterprise solutions, including Simpro (SaaS System), Drive Safe (Education Portal), Cash for Trash (Recycling Solution), Waxcenter (Salon Management Platform), and Fastpitch (Recruiting System), ensuring on-time releases, zero critical escalations, and consistently high client satisfaction.

Engineered high-performance application ecosystems by leading REST API integrations, optimizing database architecture, developing reusable frameworks, and executing performance tuning initiatives to improve system reliability and maintainability. Accelerated delivery outcomes by leading Agile development teams, conducting structured code reviews, driving Scrum ceremonies, and aligning closely with stakeholders to ensure high-quality releases within committed timelines.

Architected cloud-native, event-driven systems leveraging AWS Lambda, SQS, DynamoDB, and OpenSearch to enable microservices-based architectures, asynchronous processing, and improved production resilience.

Enhanced platform observability and operational stability by implementing centralized log analytics and monitoring dashboards using OpenSearch, Kibana, and Grafana, enabling proactive L2/L3 incident management and faster root cause resolution. Directed engineering teams of 4–5 developers, establishing strong code governance, sprint discipline, and collaboration with Product, QA, and DevOps teams to deliver predictable and high-quality release cycles.

Driving AI-led innovation by advancing expertise in Agentic AI and Amazon Bedrock Agents through specialized certifications while exploring intelligent automation capabilities for next-generation web platforms.

Recognized for delivering client-centric technology solutions, transforming complex business challenges into robust, scalable, and user-focused digital platforms across diverse technology stacks. Technical Skills

Cloud & Serverless

(AWS)

AWS Lambda, DynamoDB, SQS, EC2, S3, Cloud-Native Deployment & Scalability Handling

Frontend & Integration JavaScript, TypeScript, Angular 4+, jQuery, HTML5, CSS3, Third-Party API Integrations

AI & Agentic

Engineering

Agentic AI Concepts & Multi-Agent Workflows, Langflow, LangGraph, Amazon Bedrock, Amazon Bedrock Agents, Prompt Engineering & LLM Integration APIs

Backend Engineering PHP (8.x), Laravel, CodeIgniter, Nette (MVC Framework), OpenCart System Design RESTful API Design, MVC Architecture, RBAC, Microservices Architecture

& Event-Driven Systems, Asynchronous Processing & Service Integration Testing Unit Testing & End-to-end Testing

Search & Data

Engineering

OpenSearch, MySQL, MongoDB

Observability &

Production Engineering

Kibana, Grafana, L2/L3 Production Support, Root Cause Analysis & MTTR Reduction

DevOps, CI/CD &

Version Control

Jenkins, Git, GitHub, Release Coordination & Deployment Management Product Engineering &

Collaboration Tools

Jira, GitHub Copilot, Claude / DXClaude, Visual Studio Code, PhpStorm Methodologies Agile, Scrum, Cross-Functional Collaboration with Product, QA & DevOps Key Impact Areas

Key Skills

Certifications

Pursuing AWS Cloud Computing Practitioner

Course

Agentic AI Course - Don Bosco Technical

Institute (Vyawasaik Prashikshan Kendra)

Angular4 Certification – Softedge Institute

of Aundh

Education

2009: Masters in Computer Science from

Pune University

2007: Bachelors in Computer Science from

Pune University

SUMIT KHOPADE

Senior Software Engineer Cloud & Agentic AI Systems AWS, Langflow, LangGraph & OpenSearch 14+ Years Product Engineering *********@*****.*** +91-997******* LinkedIn Pune

Software

Development

Lifecycle

Technical Leadership

& Engineering

Governance

Key

Skills

Scalable Backend

Architecture &

System Design

Cloud-Native &

Serverless Application

Development

Event-Driven &

Microservices

Architecture

Production Stability

& Observability

Engineering

Performance

Optimization &

Database Tuning

Agile Delivery &

Sprint Execution

L2/L3 Incident

Management & Root

Cause Analysis

SaaS Platform

Scalability &

Reliability

Career Timeline

Professional Experience

Since Dec’24 with NICE as Senior Software Engineer Contributing as a core backend engineer within the Platform team for a Customer Experience (CX) Chat module, driving development of new capabilities while enhancing legacy components to improve platform functionality and reliability. Designed and implemented scalable backend services and RESTful APIs to support real-time chat workflows, enabling robust, maintainable solutions aligned with evolving product requirements.

Influenced solution architecture and delivery planning by actively participating in backlog grooming, technical discussions, effort estimation, and feasibility analysis for new product initiatives.

Accelerated issue resolution and system stability by collaborating in cross-functional swarm sessions to diagnose and resolve complex issues across development, QA, staging, and production environments. Delivered 8+ high-impact product enhancements by partnering with Product and cross-functional teams, translating business requirements into scalable backend solutions that supported 1,000+ enterprise users and accelerated release turnaround time by ~20%. Strengthened production reliability by conducting in-depth log analysis and root cause investigations using OpenSearch and Kibana, improving incident response and system performance.

Enabled high-quality Agile releases through close collaboration with Product, QA, and DevOps teams, ensuring seamless feature rollouts and consistent delivery standards.

Elevated engineering quality and team capability by mentoring junior developers through structured code reviews and technical guidance, reinforcing clean architecture practices and coding standards. May’15 – Dec’24 with Clarion Technologies (CMMI Level 3) Growth Path:

Delivered 10+ enterprise-grade web applications leveraging PHP, Laravel, CodeIgniter, JavaScript, jQuery, TypeScript, HTML, CSS, and MySQL within Agile/Scrum teams of 5–8 engineers, ensuring on-time global releases and improving feature delivery efficiency by ~20%. Enhanced code quality and development efficiency by designing reusable UI and backend components using strong Object-Oriented Programming principles, reducing code duplication and improving long-term maintainability across applications. Improved application performance and operational stability by collaborating with Product, QA, and DevOps teams to troubleshoot production issues, optimize database queries, and implement performance enhancements. Delivered end-to-end product features within Agile/Scrum teams, contributing to sprint planning, technical design discussions, effort estimation, and coordinated releases to ensure predictable and timely delivery cycles. Strengthened engineering standards and team capability by mentoring junior developers through structured code reviews and technical guidance, ensuring adherence to best practices and clean coding standards. Boosted system responsiveness and scalability by driving performance tuning initiatives, including query optimization and architectural improvements across core application modules.

Successfully delivered and stabilized multiple product platforms, ensuring reliable production releases, enhanced system scalability, and sustained client satisfaction.

Previous Experience

Nov’12-May’15 with Cyberindigo Net Pvt. Ltd. as PHP Developer Sep’11 – Sep’12 with Techmodi as Jr. PHP Developer Jul’10 – Sep’11 with Agile Technosys as Trainee PHP Refer Annexure for project details

Oct’04 – Jan’06

Personal Details

Date of Birth : 16th April 1986

Languages Known : English, Hindi & Marathi

Sr. Software Engineer

Since 2024

Sr. Software

Engineer II

2015 - 2024

PHP

Developer

Jr. PHP

Developer

Trainee

PHP

2010 - 2011 2011 - 2012 2012 - 2015

Software Engineer II

Senior Software

Engineer I

Senior Software

Engineer II

ANNEXURE

Project Details

CXone – Enterprise Contact Center Platform Backend Engineered and deployed 12+ scalable backend services and REST APIs using PHP, TypeScript, MySQL, Redis, and AWS, supporting 1,000+ global contact- center users across voice, chat, and digital interaction analytics platforms. Owned end-to-end delivery across 6+ major product releases. Boosted system performance by ~40% through advanced query optimization, Redis caching strategies, and asynchronous message-queue architectures, enabling seamless processing of high-volume, event-driven workloads. Strengthened engineering rigor by mentoring 4–5 developers and institutionalizing coding standards and test coverage practices, reducing post-release defects by ~25%.

Resolved 10+ L2/L3 production incidents through structured root-cause analysis, enhanced monitoring frameworks, and resilient error-handling mechanisms—improving platform stability and reducing repeat incidents by ~30%. Simpro – SaaS Project Management Platform

Delivered 40+ high-priority Jira tickets across staff and customer modules within a 5-member Agile team, accelerating feature delivery timelines and enhancing overall client satisfaction.

Provided end-to-end production support for global SaaS customers across 3+ regions, diagnosing architectural gaps and implementing robust fixes within a Core PHP–MVC–PostgreSQL environment to ensure system reliability. Optimized database schemas and workflow logic, improving application response time by ~20% and enhancing user experience for field-service teams across multiple markets.

Drive Safe – Education Scheduling Platform

Led a zero-downtime migration from PHP 5.6 to 8.1 across 12+ critical modules, ensuring uninterrupted access for 2,000+ students and parents and strengthening platform security and performance.

Resolved 15+ high-impact payment defects through structured Jira-based root cause analysis and cross-functional stakeholder coordination, improving transaction success rates and overall user experience. Delivered multiple enhancement releases while proactively managing client communication, ensuring stable MVC architecture and API performance with consistent production reliability.

Cash for Trash – Recycling Management System

Delivered a full-stack Laravel solution supporting 4 distinct user roles (dispatchers, managers, drivers, and admins), streamlining lead tracking and scheduling workflows through end-to-end automation. Designed and deployed 15+ mobile-responsive APIs integrated with core operational workflows, reducing manual coordination efforts by ~25% and improving process efficiency.

Successfully rolled out 5+ on-time production releases by incorporating structured client feedback and proactive performance monitoring, ensuring stable and scalable application performance.

Waxcenter – Salon Management Platform

Architected scalable database schemas and merchant workflow logic to support multi-location salon operations, enhancing booking accuracy and improving ticket tracking efficiency across branches. Implemented seamless Google Drive integration and automated document workflows, reducing manual file handling efforts by ~30% and improving operational productivity.

Delivered robust and stable admin and user modules encompassing lead management, ticketing systems, and RBAC-based access control, ensuring secure and streamlined platform operations.

Fastpitch Recruits – Sports Recruitment Platform

Delivered 20+ high-impact feature enhancements across tournament, camp, and recruitment modules using PHP, MySQL, and jQuery, strengthening athlete tracking capabilities and overall platform functionality. Managed global client change requests and production fixes, ensuring seamless coordination across development and testing cycles with consistent on- time delivery.

Designed and implemented optimized stored procedures and data validation frameworks, improving reporting accuracy and reducing data errors by

~20%.

Cpe247 – Online Education Platform

Independently delivered a full lifecycle OpenCart solution, developing end-to-end modules for course, product, and user management to support online education customers.

Architected robust database structures and transaction workflows enabling seamless purchasing and content delivery, enhancing transaction reliability and overall platform usability.

Managed the complete development cycle—from requirement gathering to deployment—delivering a production-ready, stable, and scalable platform aligned with business objectives.

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