Multifaceted Retail Operations Leader
Resume:
PROFESSIONAL SUMMARY
Fryer_Melissa
@yahoo.com
EXPERTISE
Team Leadership
Operations
Management
Financial Analysis
(P&L)
Forecasting &
Budgeting
Store Management
Human Resources (HR)
Payroll/Time
Management
Candidate Selection
Vendor Management
Performance
Management
Inventory
Management
Retail Operations
Training &
Development
Data Analysis
Customer Service
MS Office Suite
EDUCATION
Courses Completed in
Business
Administration &
Management
Buffalo State College
Multifaceted management professional with extensive experience in the retail industry. I have a comprehensive background in operations management, team leadership, exceeding sales goals, training & development, and financial management and analysis. I seek to leverage this experience to advance my career in a management capacity. I am certain that my strong and proven interpersonal, communication, leadership, and analytical skills as well as the ability to manage multiple projects simultaneously in a fast- paced environment, will validate that I am a prime candidate for this role. RELEVANT PROFESSIONAL EXPERIENCE
Store Manager
Save-A-Lot, Detroit, MI / May 2014 – Present
•Manages 15+ employees to support the daily retail operations of a grocery store generating $4.5M in annual sales revenue.
•Serves as a key component in completing Human Resources (HR) activities including managing the candidate selection process to interview, hire, and train new employees; also creates schedules, liaises between employees & Human Resources (HR), and manages payroll/time reporting.
•Conducts financial analysis of profit and loss (P&L) statements to assess areas of growth opportunity.
•Oversees the financial operations of the store including cash management, balancing registers, and preparing bank deposits.
•Executes all disciplinary action ranging from write-ups and suspensions to terminations.
•Analyzes Key Performance Indicators (KPIs) including average sales transactions, sales per day, etc. and provides weekly sales reports to district management.
•Manages the store’s inventory physically and electronically and collaborates with notable vendors including Pepsi, Coca-Cola, Frito Lay, Westside Beer, and Eastern Liquor, etc. to ensure timely shipment.
•Serves as the primary point of contact to resolve all customer service concerns and escalations. Key Highlights:
•Noted as the #2 performing store in the district and #20 in the entire company throughout 48 states.
•Noted as a #1 inventory management store in the district; maintains < 1% shrinkage rate (goal of 2%).
•Recognized as a #2 ranking store for customer intake (number of customers per day).
•Revamped the layout of the produce department to become more aesthetically pleasing; this resulted in a sales increase of 10% and layout implementation at other local Save-A-Lot Stores. Store Manager
Citi Trends, Highland Park, MI / February 2010 – May 2014
•Managed 10+ employees to support the daily retail operations a grocery store generating $1M in annual sales revenue.
•Executed product merchandising to implement planograms and product displays in compliance with corporate mandates/regulations.
•Additional duties were similar in nature to aforementioned Store Management role with an emphasis on operations management, customer service, training & development, financial management, etc. Key Highlights:
•First externally hired manager within the Metro Detroit area; received a recognition plaque and bonus for being the first manager to reach the $1M sales mark in Metro Detroit.
•Hired external manpower to meet operational needs during the store’s reconstruction to support the transition from “Citi Trends” to “Citi Life”.
Store Manager
Family Dollar, Monroe, MI / May 2008 – February 2010
(Experience Continued on Page 2)
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MELISSA
FRYER
Management
Professional
MELISSA FRYER’S RÉSUMÉ
RELEVANT PROFESSIONAL EXPERIENCE CONTINUED (PAGE 2) Store Manager
Family Dollar, Monroe, MI / May 2008 – February 2010
•Managed 10+ employees to support the retail operations of a dollar store which generated $1.2M annually.
•Additional duties were similar in nature to aforementioned Store Management roles with an emphasis on operations management, product merchandising, customer service, training & development, financial management, and human resources.
Key Highlights:
•Revamped the organization of the store to ensure that the store was clean, organized, and aesthetically pleasing for patrons. ADDITIONAL PROFESSIONAL EXPERIENCE
Assistant Store Manager, Christian Family Stores • Assistant Store Manager, Rite-Aid • Store Manager, Dress Barn • Department Manager, Meijer
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