Customer-Focused Retail and Security Professional
Resume:
Anea Joseph
Boston, MA *****
************@*****.***
EXPERIENCE
Dunkin — Crew Member
October 2023 - June 2024
●Delivered fast, friendly service in a high volume, fast paced environment, serving over 100+ customers daily while maintaining accuracy
●Prepared speciality beverages and food items according to established brand standards, recipes, and health safety regulations
●Streamlined drive thru counter service to reduce average customer wait time during peak morning and evening hours
●Maintained a spotless workplace and dining area, consistently adhering to food safety, satisfaction, and health regulations
Snipes — Key Holder
February 2024 - June 2025
●Opened and closed the store including setting and disarming alarms, managing cash draws and preparing bank deposits ensuring 100% accuracy
●Supervised a team of sales associates, delegating tasks during shifts and ensuring adherence to company policies, visual standards, and loss prevention protocols
●Drove sales through superior product knowledge of sneaker releases, streetwear brands, and seasonal trends, leading to an increase in UPTs and KPIs
●Managed inventory flows, receiving shipments, processing inventory transfers, and maintaining an orderly stockroom to maximize sales floor availability
●Resolved customer complaints and high level service requests in a fast paced environment, enhancing customer loyalty
●Trained and coached new staff on POS systems, product details, and store safety standards
TD Garden — Security
December 2024 - Present
●Monitoring security for capacity level events (20,000 attendees) ensuring compliance with venue safety standards
●Verified credentials VIP entrances, employee checkpoints, and restricted areas to prevent unauthorized entry
●Executing emergency response protocols in compliance with safety standards
●Assisting guests with inquiries and de-escalating conflicts between attendees to maintain a positive environment
●Conducting perimeter patrols and monitoring CCTV systems to detect suspicious activity or safety hazards
Block By Block — Transit Ambassador
December 2025 - PRESENT
●Assisting passengers with disabilities by deploying bridge plates
●Utilizing translation technology and tools to assist non-English speaking passengers to reduce travel confusion
●Maintaining a visible and reassuring presence to deter crime and ensure passenger safety during high traffic events, emergencies, and service interruptions
●Resolving rider inquiries regarding routes, schedules, fare options, and enhancing the overall customer experience
EDUCATION
Boston Central Adult High School
March 2025 - June 2026
SKILLS
Reliable and service oriented professional with experience in high volume, fast paced environments ranging from food service and retail key holding to security and transit logistics. Proven ability to lead teams, manage inventory and cash, resolve customer issues, and maintain strict safety protocols. Skilled in enhancing operational efficiency and delivering high quality customer service.
AWARDS
N/A
LANGUAGES
English ONLY
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