Senior Talent Acquisition Leader with Recruiter Excellence
Resume:
RICKY N. PAIGE
EMAIL: *********@*****.***
Home Phone: 601-***-****
Cell Phone: 601-***-****
U.S. Citizen
Objective
To manage and lead a Fortune 500 Company daily recruiting operations. Providing the organization with qualified and experience candidates; by saving the organization money, resources, and making the organization run more efficiency.
Qualification Statements
Passport Specialist responsible for adjudicating requests for U.S. citizenship by applicants claiming citizenship by birth, acquisition, and/or derivative.
Knowledgeable in laws concerning citizenship and Department of State regulations concerning the issuance of passports and other federal laws and regulations.
Excellent recruiter was select as the Top Recruiter in the New York City Recruiting Battalion out of 400 recruiters.
Responsible for preparing, handling, maintaining, developing, managing and safeguarding over 400 employees Personal/Professional Identifiable Information and Sensitive but Unclassified Information or Materials, as the only Human Resources Assistant for the entire area; responsible for covering two states with the Southeastern Area Department of Agriculture Headquarter Branch.
Led and managed my recruiting station to over achieve its assign mission and be a top three recruiting station in the 5th Recruiting Brigade out of 325 stations within the Brigade for three consecutive years.
Established quality control measures to manage efficiency and identify highly qualified candidates through established recruitment processes that include phone screening, technical and behavioral interviewing techniques, and the use of other assessment tools.
Excellent interpersonal skills, record keeping, able to multi tasks, work well with others, and large groups.
Over 22 years of supervisor experience, responsible for grooming/counseling/developing subordinates for the next level and over 14 in recruiting.
Experience\Work History
US Department of Veterans Affairs, Jackson, MS: 4 November 2024 to 18 November 2025, Passport Specialists (Adjudicator) (40 Hours per Week):
Recommend by peers with the Kudo’s Award four times for efficiency and attention to details, by correcting employee individual records/ files, which saved the organization and employees thousands of dollars in lost funds and additional overpaid funds.
Selected to review, fix and correct over 500 employees’ records for the FY26 Quality Review Board evaluation.
Responsible for ensuring that employees receive the benefits they’re entitled to, including health insurance, retirement plans, vacation time and making sure that employees are paid accurately and on time, while checking compliance with state and federal laws/policies/regulations.
Completed and met all assignments, tasks, and workload deadlines; and met all training records with over 200 hours of re-enforced training/HR classes and are training in FY26.
Assisting in recruitment and placement functions, including preparing vacancy announcements and determining minimum qualifications for applicants.
Performing limited technical projects related to HR functions, such as using the USA Staffing online system for various HR tasks.
Assisting HR Specialist in recruitment and placement functions, including preparing vacancy announcements and determining minimum qualifications for applicants.
USDA, Farm Production & Conservation (FPAC) Business Center 22 May 2022 to 3 November 2024, USDA, Natural Resources Conservation Services, Pearl, MS: 13 September 2020 to 20 May 2022, USDA, Agricultural Research Unit, Stoneville, MS: 2 September 2019 to 12 February 2020 & 16 May 2016 to 31 August 2018, Human Resource Assistant (40-55 Hours per Week):
Assists human resources specialists with identifying and resolving problems, providing technical information, guidance, training, and assistance on the interpretation and application of rules, regulations, none disclosure agreement procedures.
Ensures electronic Official Personnel File (e-OPF) transfers are completed properly and in a timely manner.
Interpret guidelines including personnel processing, issues of pay, premium pay, leave, allowances, retirement, injury compensation, hours of work, health and life insurance benefits, and staffing actions.
Provides personnel services such as generating, coding, reviewing, and processing a wide variety of personnel actions.
Perform administrative duties, such as maintaining employee database and sorting emails for the HR department.
Maintain proper records of employee attendance and leaves.
Assist HR Manager in policy formulation, hiring and salary administration.
Submit online job postings, shortlist candidates and schedule job interviews.
Coordinate orientation and training sessions for new employees.
Ensure smooth communication with employees and timely resolution to my queries.
Serve as the only Human Resources Assistant for the entire area; responsible for developing, managing and maintaining over 400 employees professional, seven agriculture research unit, location service support and personal records covering two states with the Southeastern Area Department of Agriculture Headquarter Branch.
Guaranteed compliance with all state, federal and local employment, and disability laws, as well as company standards, systems and processes in partnership with employment and labor relations department. Ensuring that all Units are in compliance with HR standards, the processes and rules.
Played an instrumental role in the organization expanding from seven to nine agriculture research unit and adding over 60 new federal employees; responsible for the training and development each unit administrative office management staff.
Considered an expert in all aspects of recruiting operations and responsible for assisting in all stages of the recruitment cycle, from responding to enquiries, arranging/conducting interviews, completing job offer paperwork/security e-QIP records, conducting onboarding procedures and supporting successful staff induction.
Personally responsible for reviewing requests or personnel action for accuracy, completeness, obtaining additional information (if necessary), and ensuring all paperwork received is scanned into the Portal and stored both electronically and the employee personal file; utilizing Microsoft Word and/or other office automation equipment and various software programs to create, copy, edit, store/file, retrieve, and print a variety of documents; responsible for applying state/federal laws/regulations and USDA policies and procedures; producing correspondence, memoranda, directives, forms and reports; creating and maintaining spreadsheets or databases; processing USDA employees and Unit personal actions; and serve as the timekeeper for Local Service Support Staff.
Handling staff enquires and manages employee compensation, annual performance reviews and employee benefits on a daily basis; with daily operations that are decidedly administrative in nature, involves documenting grievances, terminations, absences, performance reports, and compensation /benefits information.
Responsible establishing professional development and growth of the 14 office automate specialists/assistants; developing quarter training plans to fix deficiencies and shortcoming.
Responsible for developing relationships with Washington County local/state/federal businesses and organizations, high schools, colleges and job placement centers for potential permanent and part-time employees.
Flawlessly on boarded and out-process over 150 summer employees with no financial losses to organization over a three-month period.
Created and established a support and tracking system to ensure that all Unit actions are process in a timely manner.
Serve as an Ambassador to educate, demonstrate experiments and giving lectures on behalf of USDA, ARS for various Seminars, Science Fairs, Career Days and/or other community events relating to Agricultural projects and training.
Responsible for ensuring that organizations and supervisors adhere to standards set by local/state/federal laws/government SOP’s to apply in the day to day operations of USDA, ARS. Handling staff enquires on a daily basis.
Ensuring that all Units are incompliance with HR standards, the processes and procedures.
Prioritizing and managing own workload without supervision.
Excellent at evaluating and assisting employees with reconstructing their resume to capture their abilities, life, education, interests skillset and work experience.
US Department of State Consular Affairs, New Orleans, LA: 2 September 2018 to 2 September 2019, Passport Specialists (Adjudicator) (40 Hours per Week):
Ensures thorough application of federal laws when adjudicating and analyzing complex citizenship cases and routine applications for U.S. Passports. Laws include international country laws, federal regulations and laws; including citizenship laws, passport regulations, and procedural requirements to better adjudicate applicants’ entitlement to citizenship and to properly approve/disapprove applications.
Draft written decisions, specifically denial letters that include individual case facts based on complex rules and laws that are consistent with adjudicative standards set forth by Department of State and United States Citizenship and Immigration Services.
Excellent at verifying multiple passport, local, state, federal, law enforcement and international agencies system data information with a 97% accuracy rating during the rating period.
Achieved an overall 97.59% employee cumulative error rating during the rating period; by applying citizenship laws, passport regulations and procedural requirements in all cases, using adjudicative logic and discretion from a range of acceptable options.
Maintain a Fraud Awareness Error accuracy rate of 99.95%; and legibly accurately records citizenship and identification documents with a 94% Procedural/Notational Error rating.
Meticulously reviews and analyzes applications and documents to detect fraud, properly document claim to citizenship, and to gather information necessary for interviewing applicants with complex cases or cases with discrepancies.
Responsible for training/mentoring junior specialists and working complex cases to properly adjudicate citizenship from foreign countries.
Reviews and determines sufficiency of citizenship and identity, administers oath and examines signatures, and identifies suspect and potentially counterfeit citizenship records.
Utilizes a variety of inter-agency and commercial databases to gather/verifying identity and information, background checks, research, and verify accuracy and consistency of information provided by applicants; identify fraud and other holds that may exists, and update system data as needed.
Responsible for connecting gaps in history reported, and to properly develop cases where there is a discrepancy in information or irregular patterns of information contained on application. Refers possible fraud cases to fraud managers for review.
Complete a series of ongoing, extensive, on-the-job training and classroom training for passport specialists; as well as, participates in inter-agency anti-fraud programs.
Professionally represents Agency and Department when communicating with all internal and external customers and promotes and maintains good public relations.
Mentor and provide feedback to junior specialists; engaging them in using department guidelines to solving complex cases, applying laws to understand custody and citizenship cases, and teaching alternatives to making decisions within guidance and minimize suspense.
Issued a Secret Clearance handling SBU and PII.
Ensures passport applications are adjudicated correctly and promptly, and that passport applicants receive courteous treatment.
Monitors and adjusts the work flow or changes work schedules as needed to eliminate backlogs of work or to reduce waiting times of applicants.
Evaluated all US passport and visa applications to ensure all proper documents are provided. Ensure all passport/visa are issue in time for our client international travel.
Assisted staff in managing complex and passport adjudication cases.
Maintained data entry requirements by following data program techniques and procedures and verified accuracy of data.
Protected company's value by keeping client's information confidential.
Provided excellent customer service through problem solving.
Answered inbound calls for the National Passport Information Center regarding customer inquiries about U.S. Passports
Provided application status following privacy protocols while documenting all calls in the computer-based case management system.
Used Knowledge Based software and other systems to access information as needed.
Maintained an MRPT security clearance as required by the Department of State
Responds effectively to needs of U.S. passport customers while using appropriate resources to verify facts, determining appropriate action for insufficient cases.
Strengthens management and delivery capabilities while legibly and accurately recording citizenship and identity documents with no greater error rate than 1% for over ten years.
Applies internal control measures to protect organizational integrity and prevent unauthorized use or misappropriation of sensitive and classified material.
Contributes to the accomplishment of organizational and team goals, including adapting to shifts in work priorities. Mentors, trains and provides technical advice/guidance. Provides direction in absence of supervisors. Provides operational input to supervisors.
Grantham University, Lenexa, KS: 1 August 2009 to August 22, 2016, Student (20-40 Hours per Week):
Earned MBA in Project Management (3.7 GPA).
Earned BA in Human Resources Management (3.9 GPA) and AA Multidisciplinary Studies (3.6 GPA).
Jackson, MS, Military Entrance Processing Station: 5 Nov 2015 to 5 May 2016, Test Administrator (Part-time 30 Hours per Week):
Maintain, file, secure, transport, ship and inventory of sensitive items, documents/confidential paperwork and test materials.
Adhering to and implementing strict company MEPS policies and procedures.
Account for, operate, secure and maintain all testing materials.
Administering and proctoring the Armed Services Vocational Aptitude Battery (ASVAB) test for over 275 personnel.
Modern Woodmen of America, Jackson, MS: 1 Feb 2012 to 1 Nov 2012, Financial Services Representative (Part-time 30 Hours per Week):
Selected by director to be placed in the Path Way to Leadership and Manager Program to be trained as a future Director over senior Financial Services Representatives.
Achieved two straight quarters of Sure Starter (earning over $30,000 in annualize premiums).
Selected as the class leader and met the production requirements during the Career School contest to earn membership in the Career Club.
Selected by the director to give a class on prospecting to the Modern Woodmen central Mississippi Chapter of Financial Services Representatives.
Wrote 75 contacts in a nine period with a monthly write rate 8.3 contracts a month.
Competitive, confident, ambitious, adaptable, superior recruiting/managerial skills, excellent oral/verbal skills and a natural networker who is able to consistently motivate and lead others to success as a Financial Services Representatives and Financial Managers.
Army: 24 October 1986 to 30 September 2011
Recruiter (Military Occupational Specialty 79R) 1996-2011: Company First Sergeant and Station Commander (50-65 Hours per Week):
Military Police Officer (Military Occupational Specialty 31B) 1990-2001: Positions Held (50-65 Hours per Week): Assistant Operation Sergeant, Desk Sergeant, Patrol Supervisor, Squad Leader and Team Leader.
Infantrymen (Military Occupational Specialty 11Series) 1986-1990: Positions Held: Squad Leader and Team Leader.
Commanded eight multi-man recruiting stations with the responsible for the health and welfare for over 450 military and civilian personnel for Fiscal Year 2007; and maintain and manage 100% accountability of all assign facilities and equipment value over $500,000 for over four consecutive FY.
Managed and led the Jackson Recruiting Company to achieve its first successful quarter mission accomplishment, as well as four consecutive quarters with 117% fiscal year mission accomplishment, over 30% higher than previous FY.
Plan, developed, implemented standards and daily operation procedures; increased the Army Reserve production to 120%, putting the company in the top 8% of the companies in the Army; the regular Army production to 113% ranking putting the company in the top 15% of the companies in the Army.
Improved office managers time management skills and trained them to be more efficient; three stations were selected as Top Station over 300 other recruiting stations in the 2nd Recruiting Brigade.
Selected as a trainer to teach the St Louis Recruiting Battalion office managers on the Army recruiting doctrine and gave market penetration techniques, tactics and procedures to Companies Leadership teams.
Selected to the Commanding General All Star team twice; selected as one of the Army elite top 500 recruiters amongst the Army 8500 recruiters assigned. Awarded excellent for conducting interviews, understanding the applicants needs/professional goals/personal, and selecting career path based assessment tests and physical profile.
Had the #1 recruiting office out 325 recruiting offices in the 5th Recruiting Brigade (Mid West area) for three consecutive years, top company in the Army in 2005.
Led the company in production achieving 183% mission accomplishment and Top Company in the Army (over 60 companies worldwide) in FY03; trained and mentored several subordinates achieved the highest recognition/award in the Command; established and maintained the highest new soldier retention rate among eight companies in three separate battalions with a retention rate of 91%.
Able to manage multiple applicants at one time throughout the different application process, to Future Soldier and active duty Soldiers; knowledge of assessment tools and methods, functional capacity evaluations and specific career/vocational preparation to evaluate transferrable skills, residual capacities and needs for accommodations and assistive technology.
Was one of the top three recruiters in the US Army New York City Recruiting Battalion (over 400 recruiters assigned in the battalion) in every category for all twelve-consecutive quarters. Selected as one of the top advisors in the New York and Kansas City Recruiting Battalion for understanding human development and behavior, clearing applicants medically and psychologically for job position.
For three consecutive FY’s ranked in the top three recruiting stations in 5th Recruiting Brigade at selecting the proper vocational specialist based on the applicants interest, career goals, physical capabilities and knowledge assessment test with over 90% success and shipping rating.
Developed and implemented the Ft. Gordon Military Police New Military Police Officer Certification Program and test, ensuring all newly arrived police officer are trained and certification in day to day police operations before being authorizing to work the alone as a police officer on the installation.
Developed, implemented and installed an effective schedule that ensure Soldiers received quality time off and achieved quality and effective garrison and field law enforcement training.
Served as the Equal Opportunity Representative for the Ft. Gordon Department of Safety (over 100 Military personnel, 30 firemen and 15 civilian personnel). Responsible for mediating disagreements between personnel, management and non-military personnel. Work with all parties involve and leadership to resolve issues, problems and establish an environment/culture for all to work together in peace and harmony.
Inspect recruiting stations to ensure efficiency, maintains all work-related directories, operation and management.
Wrote and presented recruiting material for use by local communications, media, interviews, excellent researcher and counsel’s individual’s enlistment incentives, Army benefits, and educational opportunities; planned and conducted recruiting conferences and seminars; and presented formal and informal talks to organizations, groups or individuals.
Civilian /Military Education
Currently Enrolled at Liberty University pursing a Doctorate in Strategy Leadership
Grantham University (Earned an MBA in Project Management, BA in Human Resources w/3.9 Magna Cum Laude awarded December 1, 2014 & AA in Multidisciplinary Studies w/3.6 GPA Cum Laude awarded April 8,2013).
Achieved over 1000 hours labor relations, compensation, business law, employment law, organizational behavior, training development, organizational behavior, leadership development/ management, structure/Performance/multinational management, introduction to quality management and developing human resources training and certification courses.
Achieved over 5000 hours of law enforcement training and certification.
US Army Micro-soft Office Computer-Based Training Certification Course (Completing 53 hours of Computer-Based Training Course)
US Army Equal Opportunity Representative Course Certification (Completing 80 hours Equal Opportunity Representative Course)
Serve as an Ambassador/Trainer to several organizations presenting over 10,000 of training seminars, oral presentation, information brief and expertise as a subject matter expert in Law Enforcement/Infantry/Recruiting/Life Insurance/ HR/EO matters, training experience and career subjects in front of small and large audience.
Human Resources Programs:
1.NFC (National Finance Center)
2.EmpowHR Solutions
3.VMT (Vehicle Management Tool)
4.E-OPF (Office of Personnel Management)
5.WebTA Version 4.2 (Time and Attendance)
6.PAD (Performance Accountability Database)
7.NFC (National Financial Center Database)
8.TED (Telework Database)
9.HRIS (Human Resources Information System)
10.e-QIP (Electronic Questionnaires for Investigations Processing
Impact Awards\Achievements
Command General All Star Recruiting Team (2)
5TH Recruiting Brigade Top Recruiting Station ((3 Consecutive Years)
Kansas City Recruiting Battalion Top Recruiting Station and Station Commander (3 Consecutive Years)
Selected to the Top 500 Army Recruiter Team (out of 6,800 Army Recruiters)
Selected as the Top Recruiter in 3 out of 8 Categories in the New York City Recruiting Battalion with over 400 Army Recruiters
Meritorious Service Medal (6)
Army Commendation Medal (7)
Army Achievement Medal (16)
Volunteer Service Medal (1)
Airborne
Air Assault
Expert Infantry Badge
And numerous other recruiting awards for service, achievements and leadership
Microsoft Office Certified
Trained and certified to operate The Crossmatch Fingerprint System
References
Will be providing as needed/requested.
References
Mrs. Linda Archie
Supervisory Human Resources Specialist
Employee Care Center (ECC)
Supervisor (Current)
Human Resources Division
Farm Production and Conservation Business Center (FPAC)
U.S. Department of Agriculture (USDA)
Email: *****.******@**.***
Phone: 817-***-****
US Department of Agriculture, Farm Production and Conservation Business Center (FPAC)
1071 Whitsett Walk
Jackson, MS 39206 (Telework)
Salary $25.60
40 Hour Per Week
USDA, FPAC, Jackson, MS: May 2022 to Present
Ms. Jaime Keith
Area Conservationist
Supervisor (Last)
601-***-****/Cell 601-***-****
*****.*****@****.***>
US Department of Agriculture,
311 Airport Road South
Pearl, MS 39208
Salary over $24.00 Per Hour
40 Hour Per Week
USDA, Natural Resources Conservation Service, Pearl, MS: 13 September 2020 to May 2022, Program Assistant
Ms. Evelyn Hernandez
Supervisor Passport Specialist
************@*****.***
US Department of State
New Orleans, LA Passport Agency
365 Canal Street
New Orleans, LA 70130
Salary over $20.00 Per Hour
40 Hour Per Week
US Department of State Consular Affairs, New Orleans, LA: 2 September 2018 to Present, Passport Specialists (Adjudicator)
Ret Command Sergeant Major Randy Bailey
Supervisor
Bailey, Randy L Mr. (Ret CSM) CIV, USA TRADOC USAREC
Overland Park/Liberty Recruiting Company
Kansas City Recruiting Battalion
1813 Village West Pkwy, Ste Q131
Kansas City, Kansas 66111
Monthly Salary $7,900 monthly estimate
50-65 Hour Per Week
Army: 24 October 1986 to 30 September 2011
Recruiter (Military Occupational Specialty 79R) 1996-2011: Company First Sergeant and Station Commander:
Mrs. Caroline Horton
USDA Administrative Officer
Supervisor
*******.******@****.***
US Department of Agriculture, Agriculture Research Center
P.O. Box 225
Stoneville, MS 38776
Salary over $21.00 Per Hour
40 Hour Per Week
USDA, Agricultural Research Unit, Stoneville, MS: 16 May 2016 to 31 August 2018 & 2 September 2019 to 12 February 2020, Human Resource Assistant
Ret First Sergeant Tasha Hernandez
Subordinate/Peer
Ret Captain Hai Clay and Carla Clay
Friend (Retire Captain form the Army)
Ret Sergeant First Class Kenneth Spruill
Subordinate
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