Versatile Administrative Assistant with Healthcare Focus

Angelica Joy Lopez

Temple city, CA +1-808-***-**** *****.***********@*****.*** www.linkedin.com/in/angelica-lope WORK EXPERIENCE

Dr.Victor A. Martin (DDS) El Monte, CA

Dental Assistant / Front Office Jan 2018 - Mar 2019 Streamlined chairside assistance by efficiently preparing and passing dental instruments, reducing patient appointment times by 15% and enhancing overall workflow efficiency. Managed administrative tasks including paperwork processing and appointment scheduling, resulting in a 20% increase in patient throughput and improved clinic organization. Managed over 1,200 patient insurance profiles by verifying coverage details and updating records, reducing billing errors by 15% and speeding up claim processing times by 20%. Amalgate Data Remote

Office Assistant Mar 2019 - Feb 2021

Streamlined office operations by efficiently managing scheduling, mail handling, and supply orders, reducing administrative processing time by 20% and ensuring uninterrupted business continuity. Enhanced document accuracy and retrieval speed through meticulous data entry and organized filing systems, supporting a 15% improvement in workflow efficiency. Provided exceptional remote support by promptly answering inquiries, greeting visitors virtually, and preparing essential documents, contributing to a 10% increase in client satisfaction scores. Royal Vista Care Center San Gabriel, CA

Front Office / Social Worker Assistant Feb 2021 - Aug 2022 Streamlined visitor management processes by implementing a digital sign-in system, reducing check-in time by 40% and enhancing security logs' accuracy for over 200 daily visitors. Coordinated the complete admissions workflow, including reviewing 150+ medical files monthly and verifying insurance coverage, which improved approval turnaround times by 25% and ensured compliance with state regulations.

Facilitated communication between residents, families, and care teams by managing discharge procedures and assisting with paperwork for benefits; supported psychosocial needs of over 100 residents weekly, contributing to a 15% increase in resident satisfaction scores.

Lexi Interpretation Remote/field

Interpreter Jan 2023 - Dec 2023

Translated spoken Tagalog into English with 98% accuracy during high-stakes settings such as court proceedings, medical consultations, and international conferences, ensuring clear communication and preserving original tone and intent.

Managed over 250 real-time communication sessions annually across diverse platforms including phone calls and video conferences, utilizing simultaneous and consecutive interpretation techniques to facilitate seamless dialogue among multilingual participants.

Upheld strict confidentiality protocols in all interactions, safeguarding sensitive information for more than 500 clients while maintaining compliance with legal and ethical standards. Bowdecals Temple City, CA

Small Business Owner 2020 - 2025

Expanded client base by attending 15+ local car meets annually, resulting in a 40% increase in inquiries and establishing connections with over 200 potential clients within one year. Developed comprehensive business plans and streamlined operational workflows, reducing overhead costs by 25% while increasing service delivery efficiency to support community needs. Managed all aspects of regulatory compliance and hiring processes, ensuring adherence to local laws and onboarding five new staff members that contributed to a revenue growth of 30% over six months. Sheraton Hotel San Gabriel, CA

Club Lounge Attendant Nov 2021 - Present

Elevated guest satisfaction scores by 15% through personalized service delivery, attentive communication, and proactive assistance, ensuring VIP guests received a seamless experience in a high-volume lounge environment. Managed daily setup, replenishment, and breakdown of breakfast and snack stations for over 200 elite members and guests, maintaining impeccable sanitation standards that reduced food waste by 10%. Collaborated with kitchen and front desk teams to streamline service operations during peak hours, resulting in a 20- minute reduction in wait times and consistently exceeding service quality benchmarks. EDUCATION

California State University 30 Credits taken

Business Management

CERTIFICATES

Project Management Certificate / Email Marketing Certificate / Digital Marketing and E-commerce Certificate / Science-Based Sales Certificate

SKILLS & INTERESTS

Skills : Microsoft Office (Excel, Word, PowerPoint), Google Workspace (Gmail, Drive, Docs, Sheets, Slides), Canva, Mailchimp, Salesforce, HubSpot, Zoom, Slack

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