Motivated Manager with Strong Customer Service Skills
Resume:
Jayda Washington
Mesa Arizona
**********@*****.***
EXPERIENCE
Candeeland, Mesa, Arizona- Manager
March 2026- Present
Summary:
Dedicated and hands-on manager responsible for overseeing daily operations in a high-energy, family-focused environment. Supervised staff, ensured a safe and clean play space, and delivered excellent customer service to children and parents. Managed scheduling, handled customer concerns, and coordinated events such as birthday parties, while maintaining smooth operations in a fast-paced setting. Demonstrated strong leadership, organization, and problem-solving skills.
Experience:
● Supervised and led staff, ensuring efficient daily operations and strong team performance
● Created employee schedules, delegated tasks, and monitored productivity
● Ensured a safe, clean, and engaging environment for children and families
● Handled customer concerns and resolved issues in a professional, timely manner
● Managed check-ins, admissions, and cash handling procedures
● Coordinated and oversaw birthday parties and special events
● Trained new employees on company policies, safety procedures, and customer service standards
● Maintained inventory and ordered supplies as needed
● Enforced safety rules and responded quickly to incidents or emergencies
H&R Block, Mesa, Arizona- Front Desk Receptionist
February 2026- April 2026
Summary:
Professional and organized front desk receptionist responsible for greeting clients, managing appointment scheduling, and ensuring a smooth office workflow during peak tax season. Handled high call volumes, maintained accurate client records, and provided excellent customer service by addressing inquiries and directing clients to appropriate tax professionals. Demonstrated strong multitasking, communication, and problem-solving skills in a fast-paced environment.
Experience:
● Greeted clients and created a welcoming, professional first impression
● Scheduled and managed appointments for tax professionals during SKILLS
Team Player & Fast Learner
Communication & Negotiation
Skills
Time/Project Management &
Organizational Skills
Customer Service &
Relationship Building
Digital Marketing
Strategic Planning & Creative
Content Development
LANGUAGES
English
REFERENCES
Available upon request
peak season
● Answered high-volume phone calls and assisted with client inquiries
● Maintained accurate client records and handled confidential information securely
● Coordinated client flow to ensure efficient service and minimal wait times
● Processed check-ins, paperwork, and basic administrative tasks
● Resolved client concerns and provided support in a fast-paced environment
Busby’s Soul Bowls, Tempe, Arizona - Lead morning Server July 2025 - January 2026
Summary:
Lead morning server with experience opening the restaurant, managing large parties, and independently handling multiple tables while delivering efficient, high-quality customer service.
Experience:
● Responsible for preparing the restaurant for daily service, including opening side work, stocking, and ensuring all front-of-house areas met cleanliness and readiness standards.
● Frequently served as the sole morning server, independently managing the dining room while maintaining smooth and efficient service flow.
● Handled large parties and multiple tables simultaneously, prioritizing guests needs, pacing courses appropriately, and maintaining accuracy under pressure.
● Delivered friendly, attentive, and professional customer service, creating a welcoming atmosphere and positive guest experience.
● Accurately took orders, communicated effectively with kitchen staff, and ensured timely delivery of food and beverages
● Managed cash and credit transactions, ensuring accuracy in payments and closing procedures.
● When and if needed, managed hosting, open floor, and behind the bar when understaffed, while maintaining a speedy and organized restaurant.
Supreme Networking, Tempe, Arizona — Promotion Specialist January 2022 - June 2025
Summary:
I’m a highly motivated marketing professional, with a proven track record collaborating with clients to develop and implement effective marketing strategies that drive business growth and enhance brand visibility.
Experience:
● Collaborated with clients to develop and implement strategic marketing plans, tailored to their specific goals and target audiences.
● Conducted market research and competitor analysis to identify trends and opportunities.
● Created compelling marketing content featuring social media platforms, email campaigns, etc. to engage audience and drive lead generation
● Managed multiple marketing campaigns simultaneously, ensuring deadlines were met and delivering measurable results to clients.
● Contributed creative ideas for client projects, including brainstorming sessions and content development.
● Attend parties and events to promote company,models,etc. GolfLand, Mesa, Arizona — Staff Member
January 2021 - July 2021
Summary:
In my role at GolfLand, I have demonstrated proficiency in operating a variety of rides with a keen focus on safety. I take pride in ensuring the comfort and security of guests throughout the ride. Experience:
● Processed ticket sales and transactions efficiently and accurately, handling cash and credit card payments.
● Assisted in crowd management during peak times, ensuring guest safety and park capacity compliance.
● Conducted regular inspections of rides and equipment reporting any issues promptly to the maintenance team.
● Operated and ensured the safe and efficient operation of amusement park rides, adhering to all safety guidelines and protocols.
● Assisted guests in boarding and disembarking from rides, ensuring their safety and comfort throughout the ride experience. SunSplash, Mesa, Arizona — Lifeguard
March 2020 - October 2020
Summary:
Being a dedicated and responsible Lifeguard with valuable experience, committed to ensuring the safety and well-being of all patrons.
Experience:
● Conducted daily inspections of equipment and facilities to maintain a safe and clean environment for guests.
● Collaborated with team members to coordinate shift schedules and improve operational efficiency.
● Effectively monitored pool areas to prevent accidents and ensure the safety of all swimmers.
● Demonstrated quick response to emergencies, promptly performing rescues and providing necessary first aid.
● Communicated with guests in a friendly and professional manner, addressing all questions and concerns.
Stripe Show Golf Course, Mesa, Arizona — Pro Shop Attendant October 2018 - March 2021
Summary:
An eager and responsible young woman with a strong passion to work. Dedicated to operations of the golf course, providing amazing service, all while gaining priceless work experience. Experience:
● Performed general administrative tasks, such as answering phone calls, editing internal paperwork, and keeping an ongoing record of daily activities
● Maintained a clean environment within the club house, assisted in maintaining the course grounds, and practice range.
● Maintained a cashier bank accuracy and stayed knowledgeable of tee times, current sales, general clubhouse items, and promotions.
● Assisted management with end of shift closing procedures EDUCATION
Westwood High School, Mesa, Arizona
August 2018 - January 2022
CERTIFICATIONS & AWARDS
Tile 4 Managment Liquor Law Training - March 2026
Candeeland
3x Employee Of The Month - February 2019, May 2020, & February 2021 Stripe Show Golf Course
First Aid Certification - June 2, 2020
SunSplash
CPR Certification - May 29, 2020
SunSplash
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