Banking & Loan Servicing Professional
Resume:
Kristie Dixon Waller
Winterville, North Carolina 28590
Mobile Phone: 252-***-****
*******.********@*****.***
Objective:
To operate as an effective tool in the client and loan servicing industries utilizing successful leadership, job experience, and secondary education. Qualifications:
Customer-centric individual possessing extensive experience in retail sales, office management, payroll, accounts receivables and payables, commercial, mortgage, and consumer loan servicing and processing, loan documentation review, escrow, quality assurance, compliance, customer and dealer services. Active North Carolina Notary commissioned through January 7, 2031. Computer literate in Windows, Microsoft Excel, Access, PowerPoint, mainframe, and other publishing software with accurate typing skills of 75 words per minute.
Education:
1994-1998 High School Diploma, DH Conley High School 1998-2000 No Degree Obtained, Campbell University, Bus. Administration 2015-2017 University of Mount Olive – Associate Degree - General Studies 2018- 2020 University of Mount Olive – Bachelor Degree – Business Administration Experience
November 27, 2023 – November 11, 2025 – Commercial Loan Processor, Comerica - Contract Employee, Solomon Edwards
Completed assigned projects to update consumer accounts via AFS. Performed updates and quality assurance reviews to AFS III records in preparation for migration to AFS Vision. Boarded obligor records by reviewing Note and Credit agreements, performed quality checks and other collaboration tasks to ensure accuracy and to eliminate negative client impact. Updating demographic information, clearing or updating bankties and balances, maintaining data integrity with data retrieval and input, maintaining an acceptable remote environment with availability and productivity. October 3, 2022 – November 23, 2023 - Client Contact Center Onboarding Specialist I, Truist Bank
Direct point of contact for new hire teammates during onboarding experience and providing orientation, training, and nesting support up to production. Responsible for developing and providing agendas and other documentation for scheduled training, partnering with leaders, WFM, and Operations to ensure onboarding requirements are completed on expected dates. Also, responsible for ensuring training activities, mentoring and material support are available for each teammate, emphasizing responsibilities and expectations of teammates to achieve desired performance and benchmark goals, requesting and providing feedback for continued success of teammates, leaders, and contacts.
July 2, 2021 – September 30, 2022 – Correspondent Purchase Review Specialist, Truist Bank
Responsible for reviewing loan packages for key documents, completing compliance testing with data input and review, maintaining data integrity by validating and correcting loan information, escalating erroneous information with adequate communication, and maintaining an acceptable remote environment with availability, productivity, and accuracy.
May 4, 2020 – July 2, 2021 – Performing Loan Consultant II, Shellpoint Mortgage Servicing
Responsible for maintaining acceptable performance stats by following service procedures, documenting service systems to retrieve and submit information for internal agents and external customers, aiding with escrow inquiries, payment processing, website navigation, statement interpretation, and submitting requests for internal review and/or assistance as needed.
October 2012 –March 29, 2019-Loan Servicing Specialist IV, Wells Fargo Auto Responsible for Carolantic and National portfolios, communicating with client team and customers regarding credit requests and floorplan guidelines, data entry and retrieval in windows-based and mainframe systems, processing payments, credits, and payoff letters to eliminate and/or ensure minimal reputational, operational, compliance, and credit risk for Wells Fargo and clients daily via AFS, ALS, COLTS, and SHAW. Performed system testing and data reporting for system testing and IT collaboration. Also responsible for providing accurate information upon request and completing assignments to maintain Service Level Agreements and Quality Assurance scores established by management, training new team members, and facilitating visual presentations for workflows and procedures.
April 2009- October 2012 – Early Stage Collections, Wells Fargo Dealer Services Responsible for reviewing and documenting using iTOP, CARS, and AFS systems, collecting delinquent accounts, maintaining customer service, light to moderate skip efforts, applying knowledge of collection module, problem solving to eliminate delinquency and achieve proper rating for compliance regulations. October 2007- February 2009 - Late Stage, Wachovia Dealer Services Responsible for assisting repo specialists by assigning selected accounts to approved agents for repossession, completing documents for secured units, completing daily reports for management of secured units, and maintaining duplicates of all assignments and secured units daily using iTOP, CARS, and AFS systems. July 2007 - October 2007 - Operations Specialist, (Wachovia Mortgage Corporation)
Responsible for entering new loan info after closing, preparing VA and FHA loan documents for insuring and assembling loan documents for auditing. January 2006 – December 2006 - Collector, HomEq (Wachovia) Servicing Corporation
Responsible for reviewing, documenting, and collecting delinquent accounts, maintaining customer service, applying knowledge of collections module, problem solving to achieve proper rating for compliance regulations. June 2003- December 2005 - Customer Service Representative, Time Financing Service
Responsible for customer inquiries, processing loan applications and loans, data entry and retrieval, cash drawer operations, applying payments, producing delinquent correspondence.
November 2002- August 2003 - Sales Associate, Belk Responsible for presentation and knowledge of merchandise, data entry and retrieval, transactions and inquiries on sales floor and maintaining customer service at all times. March 2000-November 2002 - Office Assistant, Food Lion, Inc. Responsible for store appearance, having efficient knowledge of products, and using store computer for data entry and retrieval. Overseeing work assignments of associates, ensuring positive cash flow, correct deposits, producing correct reports, and maintaining customer service at all times.
August 2000- April 2001 - Office Manager, Right Step Academy-North Carolina Responsible for all clerical activity, school correspondence, maintaining professional atmosphere for administrators and students, purchasing supplies, and ensuring correct calculations for payroll.
November 1999- June 2000 - Sales Associate, HECHT’S, Inc. Responsible for presentation and knowledge of merchandise, maintaining customer service, proper procedures on cash register, completing cash requests from fellow employees, participating in inventory procedures, and stocking.
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