Administrative Assistant / Scheduling Coordinator

Shauntay Allen

Administrative Assistant, Scheduling Coordinator

Baltimore, MD 21215 +1-443-***-**** **************@*****.*** Professional Summary

Ambitious, Organized, Goal Oriented, team player seeking a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care. Enthusiastic customer service professional who's great with all people looking for a position with a great company. Willing to relocate: Anywhere

Work Experience

Scheduling Coordinator

LifeBridge Health Cardiovascular Institute Baltimore, MD June 2025 to Present

• Maintained accurate records of all scheduled procedures including cancellations and rescheduling

• Communicated schedule updates to relevant parties in a timely manner to ensure smooth operations

• Worked closely with vendors or external partners to schedule deliveries or services as needed

• Streamlined communication channels between different departments involved in the scheduling process

• Assisted in resolving customer complaints related to scheduling errors or delays

• Obtaining Authorization for surgical procedures

• Schedule non invasive procedures

Medical Practice Representative

Lifebridge Health Owings Mills, MD

May 2022 to Present

• Assist patients with check in registration and check out

• Collect co pays

• Insurance verification

• Update Demographics

• Schedule follow-up appointments

Medical Case Manager

David's Loft Clinical Program Baltimore, MD

June 2021 to December 2021

• Assist with Medical Assessment Intake

• Update Patient medication list

• Insurance Eligibility Verification

• Log in patient maintenance

• Accompany patient to appointments

• Rx refills

• Schedule Medical Appointments

Customer Care Representative

United Health Care Baltimore, MD

September 2020 to November 2021

• Inbound call center to verify provider enrollment

• Verify Patient Eligibility with Medicaid

• Assist provider with Claim status, claims payment, authorization status

• Provider Search

• Documentation Reviewer

Patient Accounts Representative

Faculty Physicians Inc (Contract) Baltimore, MD

January 2019 to May 2019

• Review patient accounts to ensure all services rendered was billed.

• Update daily and weekly Iud log, deliveries and surgeries.

• Send appropriate accounts to coder to start billing process. Front Desk Clerk

Maryland Proton Treatment Center Baltimore, MD

January 2017 to March 2018

• Greet and check in patients, answer multi phone lines, enter patient inquiries. Copy, scan medical records and images for medical staff. Escort patients to appropriate treatment areas. Medical Secretary/Call Center Rep (Contract)

University of Maryland Baltimore, MD

November 2016 to October 2017

• Answered telephones and directed calls to appropriate staff

• Confirmed patient diagnostic appointments, surgeries, or medical consultations

• Maintained medical records, technical library, and correspondence files

• Greeted Pharmaceutical reps, and medical personnel

• Placed orders over the phone or electronically for prescription refills Billing Specialist

Baltimore Healthcare PC Baltimore, MD

January 2016 to October 2016

• Arranged for debt repayment or established repayment schedules, based on customers' financial situations

• Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment

• Advised customers of necessary actions and strategies for debt repayment

• Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise

• Conferred with customers by telephone or in person to determine reasons for overdue payments, and to review the terms of sales, service, or credit contracts

• Verified insurance coverage and reviewed EOB and billing statements Medical Billing Specialist

Life Star Response Baltimore, MD

January 2015 to December 2015

Medical Billing & Coding

• Verified completion of reports daily and from the previous weekend

• Verified patient demographics, personal insurance information and completion of all required signatures

• Identified and separated ambulance runs into the type of billing necessary to expedite payment

• Entered necessary patient information into the billing system

• Submitted all insurance, Medicare, and Medical Assistance claims Education

Certfified Medication Technician (Certificate of higher education) The Soul Of Medicine The Soul of Medicine

January 2021 to January 2021

Medical Billing and Coding (Certification)

Baltimore City Community College Baltimore, MD

2014

High school diploma or GED

Harbor City High School Baltimore, MD

September 1995 to June 1997

Skills

Clerical experience Microsoft Word ICD-9 Microsoft office, Epic training, word processing, Data Entry Epic Medical documentation Medical office experience Health insurance information Customer Service Patient Care Documentation review EMR/EHR Outlook Greeting customers Visual Basic Communication Skills HIPAA Microsoft Excel Medicare Microsoft Access Medical records Vital Signs Medical Insurance Maintaining patient confidentiality Computer Skills Medical Terminology Reception Health insurance network providers Health insurance authorizations Hospital experience Medical Records Healthcare referral management Medical Office Experience Typing Insurance prior authorization Billing Maintaining an organized workspace Phone communication Aed Electronic health records (EHR) management Behavioral health Insurance verification Experience Administering Injections Case Management Medical scheduling Teamwork Administrative Experience Client interaction via phone calls Organizational skills Attention to detail Front Desk Medical Billing Certifications and Licenses

Certified Medication Technician

November 2021

License # MT0011202

Additional Information

Authorised to work in the UK for any employer

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