Customer service
Resume:
Derek L. Brown
San Diego,CA *****
***********@*****.***
Professional Summary
• Accomplished and energetic professional with a solid history of achievement in :
• Facilities management, Procurement, International Supply Chain, Materials Management, Warehous Shipping/Receiving. Price Point Evaluation, Worldwide Logistics, Quality Control, Customer Service and Sales.
• Career knowledge includes hands-on experience with primary focus to include: Distribution, Facilities and Aerospace Manufacturing.Expertise includes: Product Inventory Control, Warehouse and Administrative Support with cost-
effective Purchasing techniques, operating a host of software platforms with Logistic Navigation.
• Duties and responsibilities included a variety of Warehousing, as well as the
Administrative support needed to effectively Produce Materials and Source Services on-site @ Boeing Space Division Plant 42
Work Experience
Handyman Services
DLB Handyman Service and Property Management
August 2019 to 2025
Ten years Hotel and facilities experience.
Perform in home maintenance and major reconstruction.
Interior and exterior painting.
Plumbing repairs including drainage problems and new additions rough and finish plumbing.
Some concrete and electrical experience.
Driver / Mental Health Coordinator
Family Health Centers of San Diego-San Diego, CA
November 2022 to June 2023
AssistTherapist, Social Workers and Physiatrist with daily appointments, referrals and walk-ins for Mental
Health Assistance.
Provide Health Insurance to clients in need of Counseling, Prescription Refills and Medical.
Drive Mobile Unit to various locations daily for potential clients unable to receive the Medical and Psychiatric attention needed.Mobile Unit weekly scheduled locations. (Alpha Project Downtown, Alpha Project Point Loma, Veterans Village, Nami Day Centers). Maintain daily and weekly service
maintenance to ensure safety, cleanliness,
appearance, mechanically
sound and dependability of the Mobile Unit be strictly enforced per Family Health guidelines.
Sub-Contractor
Down and Out Kitchen and Bath Remodeling-Lakeside, CA
April 2021 to November 2022
Demo all structures per spec for accurate transition.
Frame and repair any structural defects prior to remodel.
Any equipment or facility needs I address promptly to alleviate any downtime which can delay our
project and show poor favor towards the client.
Responsible for all inventories such as Equipment, Materials, Tools, Supplies and internally used items.
Purchased and expedited Hot items that held extended lee times or logistical challenges.
Maintained company vehicles by scheduling lite repairs for cost effective purposes.
Mobile Mechanic and Quality Assurance
Lyft-San Diego, CA
April 2021 to December 2021
Inspect on ground scooters that are in circulation for public use.
Received all in Transit scooters to Warehouse Status.
Repair, build and test Scooters for new disposition to local corrals and drop spots. Inventoried all Scooter and bicycle parts.
Build and repair e-bicycle inventories. Purchased materials, parts and outsource for services and manufacturing.
Qualify all Scooters, E-Bikes and Trikes Daily to assure safety for all public access.
Resident Administrative Coordinator
Father Joe's Villages-San Diego, CA
January 2021 to April 2021
Process and evaluate new clients for Intake.
Educate new clients on Rules for Community Living.
Housing referrals for qualified applicants.
Voucher generation from Food items to Permanent Housing.
Computer documentary using CSTAR Database.
Chart and follow-up notes on pass down from previous shifts using CSTAR.
Disciplinary actions including eviction and removal depending on the servility of the violation.
Resident Manager
Journey to Freedom-San Diego, CA
July 2016 to November 2020
Coordinated 18 Male clients for Independent Living Facility with Mental Disabilities.
Client responsibility for Meals twice daily.
Chore delegation to all clients.
Coordinate and Network with Medical and Physiological Professionals (Impact, Interfaith, Path) for
resident update.
Maintain strict order for Respect, Safety and Responsibility for the facility.
Partnered with medical staff and Pharmacy for client prescription
compliance.
Purchase all supplies, materials, goods and services
Materials Coordinator
Links Staffing Services-San Diego, CA
April 2014 to August 2016
Received and coordinated all container shipments from China.
Responsible for quality control on all inbound and outbound inventories.
Managed various inventory locations using proprietary company software. (Oracle, ERP, CRM, TRM,
MRP)
Process and distribute all FedEx & Ups Bill of Lading via Computer Data
Processing.
Business Consultant
InsideUp-San Diego, CA
November 2013 to July 2014
Consulted business owners on new and existing business services such as HR Software, Payroll
Processing.
Source the most practical solution for upgrading a service or introducing a new system for business
practices.
Advised price comparison to lower company expenses on an operational level.
Sales Representative
California Solar Systems-San Diego, CA
January 2013 to August 2013
Evaluate interested clients energy cost and Taylor a Energy Pro folio to support all electrical needs
including Tesla Vehicle Upgrades.
Generate solar leads to develop new accounts.
Prepare proposals, quotes, contracts and presentations for new solar accounts. Satisfy customer needs
to effectively reduce future energy cost
Managed my sales database daily with courtesy calls documenting our service from introduction to close
and beyond.
Gathered referrals from existing and non-existing clients.
Transportation Supervisor
The Salvation Army-San Diego, CA
June 2010 to September 2011
Supervised and Trained 30+ staff members (CMV Basics, Cargo Securement, Backing and Parking, Alcohol and Drug Testing) Scheduled logistics and Routes daily for donation pickups and center productivity.
Responsible for employee Payroll (Twice a month), Bonuses (Monthly), Profit Sharing (Quartile).
Maintained 35 Bobtail, 5 Semi Tractor Trailer 18 Wheelers, 2 1 Ton and 5 Company Vehicles to be in compliance to DOT standards.
Facilitated E-waste events monthly for various communities in the San Diego areas.
Coordinated daily auctions for various products, materials, appliances, furniture and vehicles
Education
Three years College in Business Administration
Sacramento State - Sacramento, CA September 1990 to June 1994
Certifications and Licenses
First Aid Certification
CPR Certification
June 2023 to June 2025
American Heart Association basic life support. (CPR & AED Certification)
Resident's rights (10+ years) Driving Supply chain Warehouse distribution (10+ years) Fair Housing regulations (6 years)
Handyman experience Mechanical knowledge (10+ years) Oracle (5 years) Presentation skills Electrical experience
Property leasing (10+ years) Operating systems Electrical wiring Dispatching (10+ years)
Transportation management (10+ years)
Account management (10+ years) Human resources ERP systems (10+ years)
Office experience (10+ years) Renovation Data entry Cold calling (10+ years)
Administrative experience (10+ years) Front desk
Appliance repair Transportation management systems (10+ years) Auditing (5 years) Inventory management Oracle Transportation Management (10+ years) Supply chain management Procurement (10+ years) Inventory control
Quality assurance (10+ years) Carpentry (10+ years) Conflict management
CRM software (10+ years) Section 8 (10+ years)
Marketing Computer networking Cleaning Yardi
HVAC Landscape maintenance
Group home (5 years) Management (10+ years)
Logistics (10+ years)
Hand tools Organizational skills English Microsoft Excel (10+ years) Inside sales (10+ years) Sourcing (10+ years) Outbound sales (10+ years)
LBusiness development Contract negotiation (10+ years) Power tools Assembly Team management B2B Manufacturing Maintenance (10+ years) Drywall Office management Cash handling Payroll (10+ years) Forklift (10+ years) Research
Multi-line phone systems Hospitality (10+ years)
Medication administration Windows (10+ years)
Writing skills Purchasing (10+ years)
Microsoft Word Sales (10+ years) Dealership experience Typing
Warehouse management Business consulting (5 years) Salesforce Marketing Cloud (5 years) Cash register Microsoft Office Property maintenance (10+ years) Construction painting Hotel experience (6 years)
Order Picker (10+ years) Proposal writing (10+ years) Supervising experience (10+ years) Tractor-trailer
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Time management (10+ years)
SAP
• Word processing
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Negotiation Computer skills
• Property management (10+ years)
• Basic math
• Roofing
• MRP
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Materials management (10+ years)
• Outside sales
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Automotive diagnostics
Budgeting
• Packaging
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Guest relations
Quality control
• Facilities maintenance
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HR sourcing
Warehouse experience
• Microsoft Outlook
• Residential painting
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Financial auditing
• Plumbing
• Phone etiquette
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Caregiving
• Telemarketing
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Pool maintenance
• Industrial maintenance
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Customer service (10+ years)
Communication skills
ERP systems
Direct sales
Salesforce
• Leadership
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Exercise planning
Construction
B2B sales
• SAP Warehouse Management
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