Administrative Operations Specialist
Resume:
SKILLS
Office Administration Document & Records Management Process Improvement Leadership Time Management Customer & Staff Support Data Entry & Reporting Technical Systems Decision Making Problem Solving Communication Quality Assurance Scheduling Compliance Collaboration Adaptablity WORK EXPERIENCE
Pathology Administrative Coordinator
Flagstaff Medical Center
01/2023 - 04/2026, Flagstaff, AZ
Served as the primary administrative liaison for a high volume pathology laboratory supporting multiple regional locations. Managed billing workflows, coding interpretation, and documentation through Citrix while coordinating FedEx shipping and specimen tracking.
Implemented three new external testing portals, improving turnaround time and communication with national reference labs. Maintained and troubleshot office technology to prevent workflow interruptions. Rebuilt structure in a long vacant role by establishing organized administrative processes and strengthening cross department collaboration.
Utilized Microsoft Office, SharePoint, Lists, and Forms to support documentation, scheduling, and operational coordination. Management Analyst
Astrogeology Science Center, U.S. Geological Survey (USGS) 12/2023 - 06/2024, Flagstaff, AZ
Provided administrative, financial, and HR support for a federal scientific research center, ensuring accuracy across contracting and operational activities.
Streamlined the hiring workflow for student contractors, reducing processing time from 69 days to 17 days. Supported financial oversight for 14 major agreements, including reimbursable and interagency funding arrangements. Managed contract and funding data through BASIS and FBMS, ensuring accurate account creation, modification, and invoicing. Redesigned the administrative SharePoint site to improve navigation and access to resources. Coordinated travel arrangements and ensured compliance with federal expense procedures through Concur and CitiManager. Achievements/Tasks
Achievements/Tasks
***********@******.***
Tucson, AZ
linkedin.com/in/lori-gallegos-inspired
Loretta (Lori) Gallegos
Healthcare Operations & Administrative
Leader
Resourceful and detail driven office operations professional with experience supporting complex administrative
environments in healthcare, government, and public safety. Skilled in managing high volume workflows, improving processes, and maintaining accuracy in fast paced settings. Known for restoring structure, strengthening communication, and supporting cross functional teams.
Page 2 of 3
WORK EXPERIENCE
911 Communications Center Manager
Northern Arizona University Police Department
01/2016 - 12/2023, Flagstaff, AZ
Oversaw daily administrative operations, documentation, scheduling, and workflow coordination for a high volume communications center.
Managed complex technology systems including emergency phone platforms, CAD systems, and radio networks. Coordinated major infrastructure and technology upgrade projects involving multiple internal and external stakeholders. Developed and maintained administrative processes supporting compliance, reporting, and operational readiness. Managed budgeting activities, procurement, and grant documentation during fluctuating funding conditions. Led initiatives that improved internal communication, documentation accuracy, and service delivery. EDUCATION
Bachelor’s Degree in Public Administration
Northern Arizona University
Flagstaff, AZ
Non-Commissioned Officer Leadership Academy
US Air Force Leadership Distinguished Graduate
Davis-Monthan AFB, AZ
Non-Commissioned Officer Technical Program
United States Air Force Medical Administrative Medical Technical School Sheppard AFB, TX
Graduate
United States Air Force Basic Military
Lackland AFB, TX
TECHNICAL SKILLS
Microsoft Office Word, Excel, PowerPoint, Outlook,
SharePoint, Teams, Forms
Administative
Systems
Kronos, FBMS, Citrix, Multi-line Phone
Systems, Concur, CitiManager, BASIS
Healthcare &
Clinical Systems
Cerner, Epic, PowerChart Public Safety
Systems
NCIC, Intergraph, CAD, Rapid Deploy,
Digital 800Hz Radio System
CERTIFICATES
Green Belt Six Sigma Course Kennesaw State University Leading In Police Organization Program AZPOST SouthWest Leadership Program Eller Executive
Education
Civilian Leadership Certified Embassy
Achievements/Tasks
Page 3 of 3
CERTIFICATES
The Speed of Trust Foundations Northern Arizona
University Police Department
Contact this candidate