Banking Operations Analyst with Banking/Tax Experience

Felicia La Sharrel Moore

**** ** **** **, ******** City, Oklahoma 73111 Cell: 405-***-****

********@***.***

PROFESSIONAL SUMMARY

Business and community minded individual who is focused on reaching company and

organizational goals. Energetic and reliable with an upbeat and positive attitude. Fair and equitable in work ethic. Establishes strong rapport with customers, clients and the public while motivating others to do the same. Always willing and able to learn new and unknown territories.

Strong organizational skills Telecommunications skills

Active listening skills Adaptive team player

Seasoned in conflict resolutions Strong grammatical skills

Premium writing skills Microsoft Word, Excel, Teams user

Workday Task user

WORK EXPERIENCE

Banking Analyst, 10/ 01/2022 to current

The State of Oklahoma Tax Commission-Oklahoma City, OK

This position is in the Banking Operations department-Business Operations division; completes daily deposit reconciliation for Loomis pick-up; recognizes and resolves outages found from previous work day; balances daily credit card payments taxpayers make state and nationwide using online system; posts inter-agency payments received from business entities, corporations, state universities, tax warrants and monies from other state agencies; manages and assists in the sales of coin-operated vending machine decals for all of the State of Oklahoma; consults with field supervisors in reconciling penalties concerning vending machines that are out of compliance; assisted in developing new cashiering system and trained the cashiers; responsible for corresponding with all 77 county clerk/treasurers’ offices with specific tax returns (Farm Implement and Motor Vehicle Tax Stamps) that are filed monthly; writes and updates office procedures; performs voiding of payments of taxpayers made online; enters and verifies banking information on Refund Request forms for direct deposits; assists supervisor in any other duties involving the Banking department; uses strong customer service skills via email, in-coming and out-going phone calls to answer tax account and payment inquiries from individuals, corporations, oil and gas companies and other business entities; welcomes open-door policy to all who need my assistance.

Revenue Unit Manager I, 03/01/2016 to 09/30/2022

The State of Oklahoma Tax Commission-Oklahoma City, OK

Team Lead in Banking Operations department; able to process ALL tax payments in walk-in of the OTC; processes Motor Vehicle registrations and title work transactions; issue all vehicle tags and decals (non-commercial, commercial, State agencies, legislative, specials). Process MV special projects presented by other agencies such as ODOT, OSBI, Bureau of Narcotics, OKC Public Schools, Dept of Wildlife, etc. Audit daily work performed by all cashiers and compiles daily reports containing register totals, cash drawer activities, documents retained for Internal auditing purposes; check daily inventory reports to verify on-hand and issued tags and decals; calculates monthly inventory reports of items housed in vault, such as coin-operated decals for vending machines, Motor Vehicle stamps, Motor Fuel decals; assist in new and continuous training of new hires; diligently works towards keeping sufficient and adequate communication between Banking Operations, and other divisions to ensure both the taxpayers and the OTC receive proper results in the end.

Tax Document Examiner III, 12/01/2014 to 02/29/2016

The State of Oklahoma Tax Commission-Oklahoma City, OK

Team Lead in Document Classification department; responsible for examining and processing all Business tax documents; assists in supervising and training workers with business taxes; making adjustments, transfers and corrections with documents and checks; assists in writing procedures; interacts daily with other divisions in correcting and processing necessary tax forms and checks.

Administrative Tech III, 10/09/2013 to 12/01/2014

The State of Oklahoma Tax Commission-Oklahoma City, OK

Team Lead in Remit Processing department; responsible for processing checks and payments for all tax types; assists in supervising operators with data entry and payment processing using multiple programs.

Utilities Customer Services, 05/2001 to 09/2013 The City of Oklahoma City – Oklahoma City, OK

Assisted customers with initiating and closing water, sewer and refuge services; handled billing concerns and complaints; monitored and processed adjustments, payments (Cash, Check and Credit); worked in Research, New Construction Sales, Demolitions, New Services/Fraud and Imaging departments; worked closely with Permits and Engineering departments in special projects.

EDUCATION AND TRAINING

Bachelor of Science: Business Administration

Southwestern Christian University – Bethany, OK, Oklahoma

Music Education

University of Central Oklahoma – Edmond, OK, Oklahoma

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