Experienced Customer Service & Admin Professional

Naomi Lopez

Hollywood, FL

754-***-**** ***************@******.***

Professional Summary

Reliable and personable professional with experience in customer service, sales, and administrative support. Skilled at building strong client relationships, managing inquiries, and delivering excellent service in fast-paced environments. Comfortable handling sensitive information, coordinating schedules, and supporting daily operations. Strong communicator who works well in team settings and creates positive client experiences.

Core Competencies

Client Relationship Building

Customer Service & Sales Support

Administrative Assistance

Time Management in Fast-Paced Environments

Clear Communication Under Pressure

Technology Adaptability

Organization & Attention to Detail

Professional Experience

Receptionist ENGEL & VÖLKERS – Fort Lauderdale, FL

April 2023 – February 2026

Served as the first point of contact, creating a welcoming and professional environment.

Answered calls, responded to inquiries, and scheduled appointments for real estate agents.

Assisted with property listings, client records, and document management.

Managed office tasks including mail, supplies, and general organization.

Supported agents with marketing materials and coordinated client showings.

Customer Service Representative Publix – Hollywood, FL

January 2022 – January 2025

Assisted customers with inquiries, returns, and issue resolution.

Processed financial transactions including refunds, money orders, lottery, and utility payments.

Maintained professionalism while resolving concerns quickly and efficiently.

Supported front-end operations and helped ensure smooth store flow.

Maintained a clean and organized service desk area.

Education

High School Diploma McArthur High School – Hollywood, FL

Graduated: 2025

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