Data Entry & Admin Support Specialist with 10+ Years Experience

Katja-Maria Bjerregaard Resume

Email: ********@*****.***, Phone: 608-***-****, Location: Wisconsin, USA Profile

Practical nurse with experience in mental health support and working with vulnerable individuals in high-pressure healthcare environments. Strong background in healthcare communication, documentation, and maintaining accuracy in sensitive information handling. Experienced in remote and phone-based support roles, with ability to assess needs, document information clearly, and ensure accurate record-keeping while maintaining confidentiality. Over 10 years of experience in high-volume administrative and customer service roles involving data management, insurance systems, and multi-platform workflows. Skilled in entering and verifying information with high accuracy and attention to detail. Strong organizational skills, adaptability, and ability to work independently in structured, compliance-driven environments requiring confidentiality, reliability, and precision. Education

Practical Nurse – Specialization in Mental Health Crisis & Substance Abuse Care – Finland 1997 – 1999

Data Technician (Datanomi) – Finland

2001 – 2003

University of Joensuu, Open University – Finland

2008 – 2009

Relevant Professional Experience

Eteva – Support Worker / Psychiatric Nurse in Substance Abuse Unit – Finland June 2020 – February 2024

• Provided care and support for individuals with developmental disabilities, mental health disorders, and substance abuse challenges.

• Managed crises, ensured safety, and facilitated therapeutic and daily living activities. Hyvinkäänseudun Sairaanhoitopalvelut & Mummon Turva – Mental Health & Emergency Support Nurse – Finland

April 2018 – June 2020

• Assisted vulnerable clients with daily living, emotional support, and crisis response. Yonafox ry – Executive Director / Chairperson – Finland February 2017 – May 2020

• Managed organizational operations, leadership, and strategic planning. aPurebase – Client Manager / Data Manager – Denmark/Finland January 2016 – January 2017

• Oversaw client accounts, data management, sales and customer satisfaction. If Vahinkovakuutusyhtiö Oy – Claims Handler / Customer Service Advisor – Finland January 2009 – December 2015

• Processed insurance claims, assisted clients, and resolved conflicts effectively. If Vahinkovakuutusyhtiö Oy – Customer Service Advisor – Finland February 2003 – December 2008

• Provided customer support and guidance for insurance clients. Independent Projects / Content Creation – USA

2024 – 2025

• Created written and digital content, developed personal projects, and enhanced skills in communication and organization.

• Focused on professional development while transitioning to the USA and obtaining work authorization.

Other Experience

Dollar General – Lead Associate – Wisconsin, USA

May 2025 – October 2025

• Supervised daily operations and assisted team performance. LauSal Oy – IT Support & Sales Trainer – Finland

2001 – 2002

Oulun Markkinointi – Sales Manager & Trainer – Finland 2001

Oulu City – Home Care Assistant – Finland

2000 - 2001

Skills

• Mental health crisis support & substance abuse care

• Client support and crisis intervention

• Active listening & de-escalation

• Leadership & team management

• Customer service & conflict resolution

• Data management & IT support

• Teaching & music (piano instruction)

• Fluent in Finnish and English

• Remote work readiness, maintaining confidentiality, and strong professional demeanor

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