Sales Operations Analyst with Data-Driven Insights
Resume:
MICHAEL ANNOR
Dothan, AL●334-***-****● ***********@*****.***
PROFESSIONAL SUMMARY
A results oriented & data-driven sales operations professional with 6+ years of experience in supporting revenue growth, performance tracking and cross-functional collaboration. Consistently exceeded annual targets, achieving 102% in 2024 and 195% in 2025. Google Data Analytics certified with hands-on experience using Excel, SQL (intro), and Power BI (intro). Skilled at turning data into actionable business insights.
Work Experience
National Lottery Authority (NLA) 01/2020 - Present
Zonal Sales Executive - Sales Data & Operations
Ghana
Collected, cleaned and analyzed sales data from POS terminals to monitor performance trends.
Prepared weekly and monthly Excel based reports, summarizing revenue performance and KPI metrics.
Identified sales growth opportunities using historical data analysis, contributing to target achievement of 91%+ (2020 - 2023), 102% 2024 and 195% in 2025.
Used data insights to recommend operational adjustments in underperforming zones.
Presented findings to supervisor to support strategic decision-making.
Freelance Construction Site Supervisor 02/2018 – 07/2019
Ghana
Supervised day-to-day construction activities to ensure projects met timelines, quality standards, and safety requirements.
Coordinated artisans, suppliers, and site workers to maintain smooth project execution.
Tracked material usage and progress updates, reporting status to clients and stakeholders.
Supported cost control and scheduling to reduce delays and rework.
Fapapa Car Rentals & Tours Ltd 03/2015 - 12/2017
HR Administrator (HR Support)
Ghana
Supported HR Operations including employee records management, documentation, and staff coordination.
Assisted with recruitment processes such as shortlisting, interview scheduling, and onboarding support.
Maintained HR data and reports to support workforce planning and management decisions.
Ensured timely completion of HR tasks while meeting internal deadlines.
Education
Bachelor of Science (BSc) Business Administration (Human Resource Management)
Pentecost University
04/2007 - 11/2011
Certifications
Google Data Analytics Certification
10/2023
CORE COMPETENCIES:
Data cleaning & transformation., Excel ( Advanced formulas, pivot tables, conditional formatting, reporting), Google Sheets., KPI & Trend analysis., Power BI ( intro – basic dashboards & visualization) SQL ( intro – basic queries, data filtering joins) .
TECHNICAL SKILLS:
Analytics: Sales reporting, KPI tracking, trend analysis., Data Tools: Excel, Google Sheets, SQL ( Intro), Soft skills: Effective collaboration, time optimization, analytical thinking.
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