Operational Support & Data Entry Specialist

Lisa West, Data Entry Clerk

Oakland, *****, +1-510-***-****, ******@*****.***

SUMMARY Detail-oriented professional with extensive experience in administrative functions and HR operations, including data management and record-keeping. Proven ability to ensure accuracy and maintain confidentiality. Possesses strong organizational skills and a keen attention to detail, honed through roles managing diverse operational tasks. Eager to apply these skills to a Data Entry Clerk position, contributing to efficient and accurate data processing. Seeking to leverage a background in HR and operations to support organizational needs.

WORK EXPERIENCE

NorCal Operations Manager

International Rescue Committee

01/2022 – Present Oakland

Oversee 4 local offices in Sacramento, Oakland, San Jose, and Turlock/Modesto, managing a team of Operations Specialists. Administer facilities operations, including office relocations, supply chain management, procurement, safety and security protocols, and IT infrastructure.

Direct fleet management, encompassing vehicle acquisition, maintenance scheduling, and comprehensive record-keeping.

Ensure all regional operations for NorCal are compliant and accurately reported.

Operations Manager

East Bay Asian Local Development Corporation

11/2019 – 01/2022 Oakland

Supervised operations for a 25-person department consisting of Managers and Resident Services Coordinators.

Collaborated closely with management to achieve strategic goals and project objectives.

Generated reports and facilitated organizational changes based on key findings, process improvements, and project updates. Contributed to the annual budgeting process.

Managed accounts payable and administrative functions utilizing Yardi software.

Oversaw contract management and Salesforce database operations, including reporting.

Resolved facilities, IT, and administrative challenges. Instituted new systems and processes to enhance overall operational efficiency.

Led meetings and delivered training sessions.

HR/Office Manager/ Donations, Facilities and Volunteer Coordinator St. Mary's Center

04/2018 – 06/2019 Oakland

Directed office and personnel operations, encompassing safety management, IIPP Program development, benefits administration, general office management, employee relations, facility oversight, supply procurement, staff engagement, and recruitment.

Coordinated with vendors and staff on all facility maintenance requirements, processed purchase orders, managed vendor invoices, and performed other administrative duties.

Managed volunteer engagement initiatives and processed community donations.

Administered facility operations across four locations, including a preschool, administrative offices, and transitional housing units. Human Resources Generalist/Office Manager/Property Coordinator

Atrium Staffing

09/2017 – 04/2018 San Francisco

Provided HR Generalist, Property Coordinator, and Office Administrator support to law offices and real estate development companies, including Bridge Housing, McCarthy Cook, and CIM.

Executed property coordination duties, managed resident relations, organized resident activities, posted notices, and scheduled inspections. Maintained office records, managed inventory of office, transitional housing, and maintenance supplies; supervised maintenance and office staff; oversaw contractors and vendors; conducted regular inspections of common areas.

Issued maintenance requests and supervised vendor work. HR Generalist

CoreMark International Inc

04/2017 – 07/2017 Hayward

Managed the HR office and processed payroll.

Served as the primary point of contact for HR-related inquiries from all employees.

Provided daily guidance and coaching to employees to foster positive work relationships, enhance morale, and improve productivity and retention. Conducted weekly update meetings with respective business units and client management.

Consulted with line management, offering HR guidance as needed. Analyzed HR metrics and trends to develop targeted solutions, programs, and policies.

Managed and resolved complex employee relations issues. Conducted thorough and objective investigations.

Maintained in-depth knowledge of legal requirements for employee management to minimize legal risks and ensure regulatory compliance. Collaborated with the legal department as necessary. Coordinated with Union representatives on arbitration, collective bargaining, and member support.

Interpreted and provided policy guidance to managers and employees. HR Manager

FAMILY PATHS, INC.

06/2016 – 12/2016 Oakland

Directed the HR Department.

Facilitated all aspects of human resources management, including employee relations, back-up payroll administration, policy and procedure updates, benefits administration, coaching and counseling, and performance reviews.

HR Generalist and Recruiter

GOODWILL INDUSTRIES OF THE GREATER EAST BAY

03/2012 – 02/2016 Oakland

Managed HR operations for the Antioch/Oakland East Bay Headquarters as an HR Coordinator/Generalist.

Served as Executive Coordinator to the CEO and leadership council, overseeing board relations, meeting minutes, board meetings, and special events.

Led executive talent acquisition, produced organizational newsletters, managed vendor relationships, and handled office administration. Conducted recruitment for all exempt personnel, facilitated onboarding processes and new-employee orientations, and served as a liaison with business partners; contributed to the development of departmental goals, objectives, and systems; managed employee relations, counseling, and exit interviews; maintained records and ensured compliance with federal and state regulations; assisted in the creation of reports, handbooks, and performance evaluations.

Proposed new approaches, policies, and procedures to drive continuous improvement.

Administered benefits, workers' compensation, and leaves of absence. Updated and maintained HRIS system records.

ON SITE MANAGER

VOLT WORKFORCE SCIENCES

10/2010 – 01/2012 Atlanta

Managed the on-site HR office for NCR.

Facilitated all Human Resource services, providing consultation on policy matters, terminations, onboarding, and employee relations. Cultivated partnerships with the Department of Labor, university associations, student groups, vocational enterprises, and local Community Colleges to source talent.

Managed the call center operations for NCR Corp's Technical Support department.

Provided direct supervision to 55 technical support contractors. Directed recruitment for Apple's Apple At Home Initiative, hiring 150 help desk specialists in Atlanta.

Managed internal and external communications.

WESTERN ZONE MARKETING COORDINATOR

AIG PRIVATE CLIENT GROUP

07/2007 – 08/2009 San Diego

Coordinated marketing efforts for the Western Zone, collaborating with 15 Western State High Net Worth Insurance Brokers; managed internet presence, website, and corporate communications; facilitated special events; provided strategic sales development; maintained insurance compliance records and data; and managed special projects. Prioritized and organized tasks to ensure timely completion. Received accolades for Environmental Innovation, Marketing Service, and Corporate Development through the Idea Bank initiative. Payroll and HR Manager

CONTEMPORARY SERVICES CORPORATION

06/2005 – 07/2007 Atlanta

Managed payroll, recruiting, logistics, and HR administration for a special event and security company serving the Georgia Dome and World Congress Center.

Oversaw event logistics and security staff during major sporting and entertainment events, including SEC Championships, NCAA Championships, and the Final Four at the Georgia Dome.

EDUCATION

Villanova University

Masters of Science, Human Resource Development

09/2015 – Present Villanova

UC Davis

BA, Rhetoric and Communication

09/1982 – 05/1986 Davis

SKILLS Yardi HR

benefits ADP

Human Resources Excel

Word Human Resource

Talent Acquisition Benefits Administration

Human Resources Management Accuracy

Confidentiality Willingness to learn

Data Entry Attention to detail

Data entry experience Organizational skills

Administrative experience

PHR

Human Resources Certification Institute

CERTIFICATES 02/2017

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