Operations Leader - Customer Service - Conflict Resolution
Resume:
Langsten K . Lilly
Martinez, GA 30907
Phone number: 478-***-****
********.********@*****.***
Detail-oriented and dependable professional with over five years of leadership experience in fast-pace environments. Proven ability to manage schedules, handle documentation, resolve conflicts, and support daily operations. Currently pursuing a Bachelor’s degree in Criminal Justice and seeking a professional role with strong organization, communication, and problem-solving skills.
RELEVANT EXPERIENCE
Chick-fil-A
Shift Manger
Multiple Locations
2021- Present
●Supervise daily operations during high-volume shifts, managing staff, schedules, and workflow efficiency
●Handles cash management, end-of-shift reports, and operation documentation with accuracy
●Resolves customer concerns professionally, often involving conflict resolution and policy explanation
●Train and mentor new employees, ensuring compliance with company standards and procedures
●Demonstrate discretion, professionalism, and accountability in my current leadership role
●Resolve customer and staff concerns using conflict resolution and de-escalation skills
●Completed a formal leadership development program focused on professional leadership, effective communication, and accountability
Augusta Sports Wear Inc.
Retail Sales Associate
Augusta GA
May 2022- August 2022
●Built and maintained relationships with customers
●Communicated product details clearly and professionally
●Assisted with preparing weekly and monthly sales and activity reports
●Maintained organized record and supported daily business operations.
Lids Sports
Retail Sales Associate
Augusta GA
December 2020- June 2022
●Explained company policies and procedures to customers
●Addressed concerns and referred complex issues to management
●Maintained organized sales floor and accurate inventory presentation
●Consistently provided professional customer service
Augusta National- Masters Tournament
Gift Shop Cashier
Augusta GA
April 2022
●Assisted customers efficiently in a high-volume, fast paced environment
●Operated point-of sale systems accurately
●Responded quickly to customer need and resolved issues in an efficient and timely manner
EDUCATION
Bachelor of Arts (B.A.) Criminal Justice -Candidate
Grand Canyon University –Phoenix, AZ
Current- Expected Graduation: May 2027
Relevant Coursework:
Theories of Criminal Behavior
Police and Society
VOLUNTEER EXPERIENCE
Boys & Girls Club
Augusta, GA
Sept 2021-December 2021
●Assisted with supervision and support of youth programs
●Encouraged positive behavior, communication and conflict resolution
●Supported daily activities and maintained a safe environment
CORE COMPETENCIES
●Administrative Support
●Time Management and Organization
●Professional Communication
●Conflict Resolution
●Confidential Discretion
●Scheduling and Coordination
●Customer and Client Relations
●Calendar Management
●Microsoft Word, Email, Basic Data Entry
Contact this candidate