Senior Technical Business Systems Analyst with Agile & Salesforce

KAREN COLLINS

Senior Technical Business Systems Analyst Salesforce Healthcare Agile AI-Enabled Delivery

Indianapolis, IN 317-***-**** **********@*****.*** LinkedIn Available Upon Request

Professional Summary

Senior Technical Business Systems Analyst with 10+ years of experience delivering enterprise technology, Salesforce CRM, healthcare, government, and Agile transformation initiatives across regulated environments. Expertise in requirements elicitation, workflow analysis, user stories, acceptance criteria, UAT coordination, API integrations, Agile delivery, stakeholder management, and enterprise system modernization. Experienced leveraging AI-enabled productivity tools to accelerate documentation, process analysis, stakeholder communications, workflow visualization, and reporting.

Core Competencies

Business Systems Analysis • Salesforce CRM • Healthcare Technology • Requirements Gathering • User Stories • Acceptance Criteria • Agile/Scrum • Jira • Azure DevOps • UAT • Defect Management • Workflow Analysis • Process Mapping • SQL • Swagger • Postman • ServiceNow • Workday Integrations • Microsoft Copilot • ChatGPT • Claude AI (Working Knowledge) • Lucidchart • Miro • Canva • SDLC • Stakeholder Management

Professional Experience

Independent Consultant – Enterprise Technology & Business Systems Analysis Mar 2025 – Present

Lead Business Systems Analysis efforts supporting enterprise technology modernization, CRM optimization, workflow improvements, Agile delivery, requirements gathering, UAT coordination, and stakeholder engagement. Utilize Microsoft Copilot, ChatGPT, Lucidchart, Miro, and Canva to support documentation, process visualization, reporting, and delivery efficiency.

Senior Consultant – Government & Enterprise Technology Solutions Nov 2023 – Jan 2025

Led business analysis and Agile delivery coordination supporting government technology modernization initiatives, including requirements gathering, workflow analysis, backlog coordination, stakeholder engagement, operational readiness, and enterprise reporting.

Senior Business Analyst / Agile Delivery Consultant – OneAmerica Nov 2021 – Nov 2023

Led requirements gathering, user story creation, acceptance criteria, Workday integration coordination, backlog refinement, UAT support, and Agile delivery using Jira and Azure DevOps.

Senior Technical Business Analyst / Scrum Master – Zimmer Biomet Aug 2020 – Nov 2021

Managed requirements, UAT coordination, defect tracking, API integrations, workflow analysis, and release readiness for healthcare technology and surgical robotics initiatives using Swagger, Postman, JSON, and Agile methodologies.

Education & Certifications

MIT – Project Management Training (2025)

Harvard University CS50 Programming with Python – In Progress

Agile Certified ScrumMaster (A-CSM)

SAFe Agile Certification

Certified Scrum Master (CSM)

Six Sigma Black Belt

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