Administrative Support Specialist with Public Health Focus

Maria “Nora” Mazzola

**** ******** **** ****** *****, Tallahassee, FL

********@*******.*** 850-***-****

May 15, 2026

Please note: Page #1 reflects most current employers with job title and responsibilities. of job description

Florida Department of Health

Viral Hepatitis and Outreach Response Section

Bureau of Communicable Diseases

4025 Esplanade Way, 3rd Floor

Tallahassee, FL 32399-1715

Bilingual Administrative Assistant II OPS

July 15, 2024 – November 23, 2025

Internal transfer

Work within Section Administrator of Bureau of Communicable Disease and provide essential administrative, organizational support to department manager and direct report team. Manage workflow, prepare travel authorizations and reimbursements. Work independently to support Viral Hepatitis and Outbreak Response Section (VHORS), manage administrative responsibility to ensure a smooth and efficient workflow for all administrative aspects of the department.

Florida Department of Health

HIV/AIDS Surveillance

Bureau of Communicable Diseases, FLDOH

4052 Bald Cypress Way, Bin A-09

Tallahassee, FL 32399-1715 Bilingual - SHIELD Recruiting & Scheduling Coordinator

December 12, 2023 – Jul December 2, 2025 – January 29, 2026

Contractor through WiredPeople

Responsible to facilitate and assist SHIELD Recruiting & Scheduling program screen potential participants, collect-complete accurate health information, enter pertinent data into various programs to develop policies and plans supporting FLDOH health goals. Enforce laws and regulations that protect the public, connect people to health care services and educate them with detailed subject matter information. Licenses and regulations are practitioners throughout the state. Initially, the data is received and reviewed by department Coordinators, it is entered into various programs, screen and confirm qualifying criteria of potential participants. First, contact participants by FLDOH letter of introduction and brief information about the services, programs and available to qualifying participants. Participants are encouraged to contact our department by telephone to obtain additional information and if desired register to participate in the health survey and further receive additional information and resources available if they qualify and participate in various programs.

GUIDEWELL SANITAS LLC

01415 Timberlane Road, #416

Tallahassee, FL 32312 Bilingual Patient Representative Coordinator

February 27, 2023, to May 12, 2023

Voluntarily left employment due to Management changes and breach of employment contract.

Provide advanced level of customer service support and direct assistance to the administrative management team. Answer incoming calls promptly in a courteous manner and respond to a variety of duties in a responsible, timely and accurate manner. Including, other duties as needed. Determine purpose of visit, direct individual to appropriate area, for services needed. Work closely with providers to ensure patients receives satisfactory and purposeful well care visit. Minimize wait time at reception area, promote effective patients’ flow to clinical services. Provide correct information to patients-visitors’ inquiries, schedule follow-up appointment, or coordinate any suggested referrals, if desired. Update registration records, medical and healthcare coverage and adhere to HIPPA compliance. At all times, maintain strong commitment to ethical behavior at work.

Alight Solutions LLC

3800 Esplanade Way, Suite 200

Tallahassee, FL 32311

Bilingual

Problem Resolution Associate, Tier 1

July 18, 2022 – January 19, 2023

(Contract – State of Florida Personnel System)

Florida Department of Education

Office of Independent Education/Parental Choice May 28, 2018 – December 23, 2020

McKay Scholarship Program Contract

325 W Gaines Street,

Tallahassee, FL 32399

Bilingual - Receptionist, Staff Assistant

Tallahassee Memorial Healthcare

Behavioral Health Center December 11, 2017- November 7, 2018

1616 Physicians Dr. Transfer from Quincy to TMH Tallahassee, FL

Tallahassee, FL 32308

Nursing Administrative Coordinator - Assistant to Nursing Director

Tallahassee Memorial Physicians Partners

178 Lasalle Leffall

Quincy, FL 32351 December 11, 2017 – June __. 2018

Bilingual Office Coordinator/Insurance Verification Specialist – Receptionist

State of Florida, Department of Health

Prosecution Services Unit July 15, 2016 – May 18, 2017

4052 Bald Cypress, Way

Tallahassee, FL 32399 Regulatory Specialist I

Berger Singerman LLP

125 So Gadsden Street, Ste. 300 April 7, 2014 – March 24, 2016

Tallahassee, FL 32301 Legal Administrative Assistant & Receptionist

State of Florida, Public Service Commission

Department of Accounting & Finance July 16, 2012 – October18, 2013

2540 Shumard Oak Blvd. Contract

Tallahassee, FL 32399 Administrative Secretary to Bureau Chief

Greenberg Traurig, P.A. December 30, 1996 – April 12, 2012

101 College Avenue

Tallahassee, FL 32301 Legal Administrative Assistant - Environmental, Legislative & Litigation

SKILLS

Bilingual – Fluency English & Spanish.

I am proficient with Microsoft Windows, Outlook, Excel, and Power Point.

Excellent organizational skills with attention to accuracy, and details.

Work well with all levels of organization, team player.

Prioritize workload, work efficiently, systematically, and effective time-and asset management.

Manage and maintain calendar and all scheduling in real-time preventing conflicts.

Handle confidential information with absolute discretion.

Proactively resolve tasks needed with a responsible and independent mindset.

Works independently and within a team on special recurring and ongoing projects.

Excellent customer service and interpersonal skills.

Answer telephone promptly, courteously, and composed manner.

EDUCATION

Tallahassee Community College (TCC) Business Administration – Anticipate returning to college

Miami Dade Community College, Miami, FL Fall 1990

A.S. Business Administration

Southwest Senior High School, Miami, FL Graduated June 1979

Achievements - Certificate –MASTER WORD Program (12-part series, January-December 2010); TCC, EXCEL 2010, (2014); ABA, BUSINESS MATH, PRINCIPLES OF BANKING, BUSINESS WRITING; CERTIFIED PROFESSIONAL SECRETARY;AIB, PRINCIPLES OF BUSINESS; AIB, KEYE Productivity Center, PERSONNAL UPDATE, Miami Dade Jewish Home and Hospital for the Aged at Douglas Gardens, GUEST RELATIONS TRAINING; American Heart Association, American Red Cross, MDCC-WOLFSON, FIRST AID AND EMERGENCY CARE (CPR).Certified Professional Secretary. Volunteer - Leon County 2020, 2022 Elections, Poll Worker Volunteer. Cities in Schools of Miami, Inc., Greater Miami Chamber of Commerce, BAND Mentor (Business against Narcotics & Drugs, (1991). Ronald McDonald Home Charities.

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