Customer-Focused Team Player with Leadership Experience

Jazlynn Penn

*** **** ****** **, **********, DC *0019 202-***-****

*************@*****.***

EDUCATION

KIPP DC College Preparatory, Washington DC

August 2020 - June 2024

ACCOMPLISHMENTS: Honor Roll, Dean’s List, AP Language & Composition, AP English Literature & Composition PROFESSIONAL EXPERIENCE

Team Member ( Front of the House ), Chick-fil-A, 1401 Maryland Ave NE Washington, DC January 2025 - Present

● Greet and assist customers with a friendly and positive attitude

● Process transactions, handle cash and credit card payments, and provide change accurately.

● Ensure each guest leaves with a smile and a positive experience Junior Camp Counselor, Kenilworth Recreation Center, 4321 Ord St NE Washington, D.C June 2024 - August 2024

● Assists senior counselors in planning and overseeing activities for campers.

● Supervise campers during activities and free time.

● Ensures the safety of 6 to 10 years old campers while having a class full of 20 kids in one classroom.

● Serve as a positive role model for campers

Crew Member, Chipotle Mexican Grill, Washington,D.C March 2023-July 2023

● Maintained high standards of customer service during high-volume, fast-paced operations.

● Greeted customers and provided excellent customer service.

● Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Beta Level Youth Leader, Marion Barry Youth Leadership Institute, Virtual June 2021- August 2021

● Mentored and trained 8th and 9th grade students in the Marion Barry Youth Leadership Institute program to move to the beta level.

LEADERSHIP EXPERIENCE

NAF Academy of Finance Program, KIPP DC College Preparatory August 2022 - June 2025

● Multi-year, application-based, in-school program where I take finance-based electives, like Principles of Finance and Business Economics, and participate in career readiness events.

● Participate in Professional Power Moves Day, where I will meet with 3 professionals to practice interviewing and get feedback so I can improve.

Voices of the City, KIPP DC College Preparatory

August 2022 - May 2023

● Member of a student- led activist group for the school and community

● Developing communication skills

● Completing community service acts

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