Career Development Coach and Hospice Nurse Leader
Resume:
CW
CARLY WILEY
****************@*****.*** 724-***-**** New Brighton, USA 15066
Committed job seeker with a history of meeting company needs. Skilled in working under pressure and adapting to new situations and challenges. I am organized, motivated, and able to apply my time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. I am hardworking with management, customer service, multitasking, and time management abilities. Devoted to giving every employee and customer a positive and memorable experience. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I work effectively unsupervised, and I am quickly able to master new skills. Proven ability to enhance team productivity and customer service, leading initiatives that foster personal growth and positive mindset transformations.
• Strategic planning
• Complex problem solving
• Staff management
• Leadership
• Communication
• Time management
• Attention to detail
• Project management
Future Thoughts Relationship and Life
Coaching New Brighton, PA
Life Coach
12/2023 - Current
Utilized various coaching techniques such as active listening, powerful questioning, and goal setting to support clients in gaining clarity and taking action
•
Conducted assessments to identify strengths, weaknesses, values, interests, and personality traits for enhanced self-awareness
•
Coached individuals in stress management techniques, helping them achieve a healthier work-life balance
•
Created personalized development plans outlining specific actions needed for personal growth based on assessment results
•
Empowered clients to overcome obstacles and limiting beliefs that were holding them back from reaching their full potential
•
self employeed Rochester, PA
Hospice Nurse
12/2020 - 03/2024
Administered medications, monitored vital signs, and assessed patient conditions on a regular basis
•
Facilitated family meetings or conferences when necessary to address complex medical decisions or end-of-life planning
•
Participated in interdisciplinary team meetings to discuss patient cases, review treatment plans, and address any concerns or challenges
•
Maintained accurate documentation of patient assessments, interventions, progress notes, and medication administration records
•
Supported patients' emotional well-being by providing counseling, active listening, and therapeutic communication
•
MSP Mailing Services of Pittsburgh
Cranberry, PA
• Coordinated team schedules to optimize resource allocation and coverage.
• Supervised daily operations to ensure efficient workflow and productivity. Professional Summary
Skills
Experience
Supervisor
12/2017 - 11/2019
Implemented process improvements to enhance operational efficiency and quality.
•
Monitored inventory levels to maintain adequate supplies for production needs.
•
Trained new hires on proper operation procedures, safety guidelines, and maintenance techniques.
•
MSP Freedom, PA
Manager
05/2017 - 01/2018
Led team meetings and one-on-one coaching sessions to continuously improve performance.
•
Managed risk by developing and implementing effective risk management strategies.
•
Created monthly reports for senior management summarizing operational performance metrics.
•
• Delegated daily tasks to team members to optimize group productivity. Completed daily quality assurance duties to provide feedback for improvements.
•
ServiceLink Hopewell, PA
Team Lead Foreclosure Specialist
05/2012 - 07/2016
Supervised daily operations and ensured compliance with company policies.
•
Managed workflow scheduling to optimize team productivity and efficiency.
•
Conducted thorough research and analysis on property titles, liens, and encumbrances to determine the validity of foreclosure actions.
•
Maintained accurate records of all communication, documentation, and financial transactions related to each loan modification case.
•
Trained new team members on company policies, procedures, and software systems used in foreclosure processing.
•
ServiceLink Moon, PA
Team Lead Pre-Close Loan Processor
05/2006 - 05/2012
Performed quality control checks on loan files to identify and address errors or discrepancies, ensuring the accuracy of documentation.
•
Ensured compliance with lending regulations, company policies, and industry best practices throughout the loan processing cycle.
•
Verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants.
•
Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner.
•
Prepared documents for underwriting by verifying client income, credit reports, and other information.
•
• Led team in daily operations and workflow management. Blackhawk High School Beaver Falls, PA
High School Diploma
06/2000
Education
Contact this candidate