Receptionist/Security Associate with Customer Service Focus
Resume:
Michelle Hodges
Receptionist/Security Associate
Cheektowaga, NY 14206
************@*****.***
Authorized to work in the US for any employer
Work Experience
Receptionist
Glenwell/Depaul
November 2017 to Present
Per Diem weekends and holidays.
Receptionist/Schedule/Teacher Asssitant
TLC Incorporated
April 2010 to June 2016
• Teacher Assistant
• Maintained and organized calendars and schedules for the supervisor.
• Assisted the manager with cleaning duties.
Receptionist/Security Associate
Seneca Health Care Center
March 2011 to October 2013
• Secured the front entrance and directed visitors to patient rooms.
• Typed team care letters for family meetings with social workers.
• Handled cash and distributed meal tickets.
• Answered multiple phone lines and transferred calls to the appropriate department.
• Other duties included faxing, copying, typing and stuffing envelopes for various departments. SACC Aide
YCMA Buffalo/Niagara
September 2008 to June 2009
• Supervised activities for school aged children.
• Assisted and encouraged children in crafts and physical education activities.
• Reported and discussed any issues with the parents/guardians.
• Maintained inventory of supplies for the children's activities. Education
Medical Secretary
Erie 1 Boces Workforce Development Center - New York, NY May 2006
Skills
• RECEPTIONIST (9 years)
• TELEPHONE (7 years)
• CUSTOMER SERVICE (9 years)
• ETIQUETTE (7 years)
• GREETING (4 years)
• Phone Etiquette
• Typing
• Multi-line Phone Systems
• Teaching
• Medical terminology
• Communication skills
• Medical billing
• Customer service
• Medical terminology
• Typing
• Front desk
• Cash handling
• Windows
• Clerical experience
Additional Information
Skills Summary
As a receptionist, I demonstrate good interpersonal skills and have learned to take orders while carefully following directions from administration. I have also acquired excellent telephone etiquette. While greeting guests on a daily basis, I have developed extraordinary customer service and communication skills. During my time working as an SACC Aide, I learned to collaborate with parents and other staff members in order to organize appropriate activities for the children.
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