Front Desk Leader with Hospitality Focus

India McRae

**********@*****.*** 202-***-**** Washington, DC

Summary

Versatile and results-driven professional with 8 years of experience in team leadership, customer service, and operational management in a fast-paced, family-focused environment. Skilled in staff training, conflict resolution, scheduling, and ensuring a safe, welcoming experience for guests. Adept at problem-solving, multitasking, and motivating teams to achieve high performance while maintaining excellent customer satisfaction. Fast learner and adaptable professional who excels both as a leader and a collaborative team member. Education

Laurel High School 05/2020

Skills

Skilled in managing multiple tasks

Critical thinking

Leadership

Conflict resolution

Hospitality services

Rapid learner

Adaptability and flexibility

Credit and cash payments

Time management

Time management

Independent and team-oriented work

Team building

Reliability and strong work ethic

Listening skills

POS systems

Training and mentoring

Property management software

Safety and security procedures

Professional Experience

Front Desk Concierge, FIS

•Managed guest check-in and check-out procedures, ensuring seamless customer experiences.

•Assisted residents with package retrieval from storage. Managed package check-in and check-out process for residents. Organized packages for efficient distribution to apartments.

12/2023 – Present

Washington, DC

•Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.

•Conducted apartment tours for prospective tenants. Assisted clients in understanding property features and amenities. Provided support in the leasing process to facilitate tenant decisions.

•Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.

•Answered multi-line phone system and enthusiastically greeted callers.

•Maintained clean and organized front desk areas to uphold polished company image.

Team Lead, Aldi foods

•Worked effectively in fast-paced environments.

•Assisted with day-to-day operations, working efficiently and productively with all team members.

11/2022 – 12/2023

Laurel, MD

•Executed safe and effective forklift operations for loading and unloading goods.

•Inventory control and stock replenishment

•Executed opening and closing procedures to maintain operational efficiency. Supported team members in adhering to established protocols. Assisted in training new staff on procedural compliance.

•Managed cash drawer reconciliation and supervised deposit preparation to maintain financial accuracy. Collaborated with finance team to optimize cash handling processes.

Cocktail Server, TGI Fridays

•Delivered exceptional customer service by promptly serving cocktails and beverages to enhance guest experience.

•Collaborated with kitchen staff to ensure timely delivery of drink orders during peak hours.

11/2022 – 12/2023

Hanover, MD

•Maintained cleanliness and organization of bar area, adhering to health and safety regulations.

•Managed cash register operations, accurately processing payments and handling transactions efficiently.

•Trained new servers on menu items, drink preparation techniques, and customer engagement strategies.

•Implemented upselling techniques that contributed to increased sales of high- margin cocktails and specials.

•Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Cash Control Clerk, Six Flags

•Executed daily cash handling procedures, including balancing tills and processing customer payments.

•Entered and verified data to maintain comprehensive and up-to-date records. 08/2022

Upper Marlboro, MD

•Oversaw daily operations of cash machines to optimize user experience. Coordinated maintenance schedules to ensure uninterrupted service. Trained staff on cash machine usage and troubleshooting procedures.

•Assisted in training new staff on cash handling procedures.

•Facilitated smooth operations by ensuring timely bank deposits and maintaining accurate deposit records.

Assistant Manager, Chuck E Cheese

•Coordinated special events and promotions, increasing customer engagement and driving repeat visits.

•Analyzed guest feedback to identify areas for improvement, leading to enhanced satisfaction ratings.

01/2018 – 08/2022

•Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

•Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

•Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

•Managing cash handling and balancing registers.

•Maintaining a safe, fun, and family-friendly environment

•Delivering high-quality customer service

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