Executive Administrative Leader in Healthcare Operations

PATRICIA PROCHNOW

**** ******* **** ** *****, CA 90623 714-***-**** *.********@*****.***

I have worked as an Executive Administrative Assistant in a Healthcare Company, which manages seven hospitals and a central business office, providing administrative support to all Company executives. 16 years.

More than 17 years in operations and office management for medical group practices with responsibility for patient relations, staff training, facilities set-up, work flow design, patient scheduling, physician/provider concern resolution, project and budget maintenance for high volume environments.

I am a versatile leader who excels in resolving executive, and staff challenges with innovative solutions, systems and process improvements proven to increase efficiency, quality, and customer satisfaction.

I am a working manager with strong leadership, innovation, organizational, and communication skills

I offer advanced computer skills in Microsoft 365

I am a Notary Public

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Private & Managed Care Concepts

Strong Multi-Tasking & Operations

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Work Flow Improvement

Speak Fluent Spanish

Experience

Rady Children’s Health ( CHOC)- Orange, CA

Executive Administrative Assistant – 3/9/2026 – 4/7/2026

Temporary Position to Cover a Leave of Absence. Restorative Care Vice President

Integrated Healthcare Holdings, Inc/ KPC Healthcare

02/2010 to Present

Executive Administrative Assistant, 2010 to Present

Provide administrative support to the Company President and CEO, CFO, General Counsel, CIO, and CCO. Under minimal supervision, and with a great deal of latitude for independent judgment, and provide a full range of administrative support for designated executives of a highly responsible and confidential nature. Relieve executives of minor administrative details and maintain workflow during absences. Working as a “Gate Keeper”, responsible for screening information and directing flow of information to appropriate personnel. Provide project support as needed. Work with all Company Officers and assist with various projects for the department. Responsible for scheduling meetings, notifying participants of changes in location or times, documenting minutes and distribution of minutes. Maintain outlook calendars, contact information and act as a conduit for information. Project an image of professionalism in communication, appearance and conduct. Support the mission and vision of the organization.

Essential Functions and Responsibilities:

Responsible for the accurate and timely organization and submission of documents/forms/data and spreadsheets for projects.

Maintain a cost-effective and organized method for inventory control, distribution and accountability.

Provide statistical and financial data as requested.

Maintain files and projects in an organized, easily retrieved and efficient manner.

Design, format, revise and store forms.

Collaborate with team members to prepare materials for meetings, agendas, and minutes.

Maintain a high level of accuracy and completeness in all work.

Effectively manages calendar of multiple executives to support a smooth working day.

Plan for travel, accommodations and conferences as directed.

Project an image of professionalism and caring in all verbal and written communication.

Exercise authority when appropriate, recognizing need and directing activities to organizational goal achievement.

Use initiative to resolve problems with appropriate action and follow-through and effectively manages time.

Communicate and work with leadership in a timely manner, when data or resources are unavailable.

Perform other duties as assigned

St Joseph Heritage Medical Group, Orange. California

09/1991 to 04/2009

Site Operations Manager, 02/1999 to 04/2009

Front Office Department Manager, 06/1994 to 02/1999

Pediatric Department Receptionist, 09/1991 to 06/1994

Repeatedly promoted during 17-year tenure with St Joseph Heritage Medical Group, culminating in most current responsibility of coordinating and directing all daily site operations while managing a team of 7 physicians (pediatric, family practice and internal medicine) and twenty staff members comprised of medical assistants, medical records clerks, receptionists, radiology technicians, pharmacy refill technicians, and patient service representatives.

Essential Functions and Responsibilities:

Day-to-day operations, communication, and interoffice coordination ensuring service quality and financial management of the medical office.

Oversee the hiring, orientation, training, performance and monitoring of employees. Maintains staff competency in all areas of operation.

Scheduling of staff and providers to manage 2,000 patient visits per month including vacation and time-off request management.

Training of physicians and staff on Internal Systems, including the computerized scheduling system (IDX), electronic medical records (AllScripts/Touchworks), Interactive Personal Health Record (iHealth), Nortel phone systems, call processing, customer service, and HIPPA.

Patient advocate, responding to patient complaints, resolution of scheduling and insurance related issues.

Conducted monthly departmental staff presentations.

Chaired Customer Service Training Team, member of Diversity and Cultural Competency Committee, and Safety Committee.

Participated in the planning and transition of a medical office move that included redesigning work flow processes and support operations to adjust to a new medical office building set up.

Played a key role in the planning, training and implementation of Electronic Medical Records for the Medical Group.

Played a key role in the planning, training and implementation of a Nortel phone switch for all sites of the medical group.

Results:

Developed efficiency-enhancing workflow/process improvements that made it possible to increase patient satisfaction scores (PAS scores).

Decreased office expenditures 15% by implementing needed controls on supply pars and standardizing ordering procedures.

Accomplishments:

Responsible for having the highest Patient, Staff and Physician satisfaction scores across all three sites of St Joseph Heritage Medical Group.

Member of the Gallup SJHS Presidents Club. Awarded for receiving a score in the 90 percentile, as compared to other Healthcare database, for the 2006 and 2008 Gallup Employee Engagement Survey.

Education / Training

Cerritos High School, Cerritos, California

1982

Cerritos College, Cerritos, California 1984 General Education

St Joseph Health System, Orange California

Facilitative Leadership, 2001

Assessing and Managing Performance For Managers, 2004

Select for Success Structured Interview Training, 2005

Nortel Telephone Switch Centralized Implementation Training, 2008-2009

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