Operations Leader with Customer Focus

Taylor Manning

Honest. Friendly. Hardworking.

Chesterfield, VA 23838 804-***-**** ***************@*****.*** Professional Summary

Hello, my name is Taylor and I’m 24 years old. As a detail-oriented and driven person, I work well in any environment. l've developed a strong background in leadership, customer service, and operational management. I'm passionate about delivering exceptional results, driving growth, and contributing to a positive team culture. With a proven track record of success in managing daily operations, supervising teams, and exceeding performance targets, I'm eager to take on new challenges and contribute to a dynamic organization! Work Experience

Assistant Manager

The UPS Store Chesterfield, VA

June 2022 to Present

•Manage daily store operations, including shipping, printing, packaging, and mailbox services

•Supervise and develop a team of store associates

•Drive sales growth through effective marketing, promotions, and customer engagement

•Ensure excellent customer service and resolve customer complaints

•Manage inventory, track shipments, and maintain store appearance

•Meet and exceed sales targets and performance goals

• Implement company policies and procedures

•Cash handling and financial management

•Maintain security and safety protocols

Server / Host / Cashier

Mr. Submarine & Sal's Italian Pizza Chesterfield, VA November 2019 to February 2020

• Flexed to all positions, cooked several orders and greeted/sat several guests as a host

• Managed sidework such as sweeping, mopping, washing dishes, refilling condiments, folding silverware, cleaning menus, and dealing with upset customers.

Volunteer

Christ Family Outreach Church Amelia County, VA

2013 to 2018

Weekly maintenance tasks such as sweeping, mopping, vacuuming, window cleaning, dusting, etc. Education

Computer Science - Graphic Design (Bachelor's degree) Liberty University Lynchburg, VA

August 2020 to March 2024

Computer Software Develpoment (Associate)

Chesterfield Career & Technical Center @ Courthouse Rd Chesterfield, VA September 2018 to June 2020

Advanced Diploma

Cosby High School Chesterfield, VA

September 2016 to June 2020

Skills

Sales Fast Pace Organizational Skills fast learner Dependable Customer Service Scheduling training

Languages

English - Fluent

Certifications and Licenses

Certified Notary Public

June 2023 to January 2027

I have performed hundreds of notaries at The UPS store as the Assistant Manager Driver's License

Additional Information

Authorized to work in the US for any employer

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