Front Desk Assistant Candidate with IT Background
Resume:
David S Lindsay Jr
**********@*****.***
SOUTH BEND, IN 46601
PROFESSIONAL SUMMARY
Helpdesk technician with 5 years of experience excelling in problem-solving, analytical thinking, and customer relationship management. Demonstrates exceptional interpersonal and communication skills, fostering positive customer interactions and team collaboration.
EDUCATION
ITT Technical Institute
August 2013-June 2015
Bachelors, Information Systems and Cyber Security
ITT Technical Institute-South Bend
August 2011 - June 2013
Associates, Information Technology
WORK EXPERIENCE
ASSET PROTECTION HOST Sep 2023 - August-2025
Walmart
Interact with customers upon entering and leaving Walmart store Checking customer receipts for accuracy and payment. Vigilantly monitor store entrances and exits, ensuring customer safety and preventing potential losses through strategic receipt verification.
Foster positive customer relationships while maintaining store security, balancing friendly interactions with thorough receipt checks. Help Desk Analysis March-2015 December 2015
Williams aerial and Mapping
Worked closely with global teams to standardize content assessment practices, fostering consistency across diverse cultural contexts.
Review log files and conduct technical analysis of product implementations, modifications, and enhancements to the product.
Troubleshoot technical problems and issues and determine the technical solution and recommend action for the solution.
Document and track corrective/maintenance and configurations actions to the fleet. Conduct technical training and product briefing with the customer, vendors and company representatives.
Evaluated system potential, expansions or enhancements by testing, studying and load capacity of existing computer system and existing programs, Mobile support, Project management.
Detailer
Drive and Shine January 2015 - March 2015
Detailer Clean interior and exterior with hand, brushes and other relevant equipment Polish vehicle and dry exterior, windshields, windows and mats Vacuum interior and add air fresheners
Information Services Intern July 2014 - August 2014 Beacon Health Systems
Support to end users Diagnosing equipment and configuration Active Directory, Exchange server, Network devices including routers, switches, firewalls. Documentation of all issues (known and unknown)
Landscraper December 2012 - November 2013
CFH Landscaping
Maintain private and commercial property Snow removal
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