Community Relationships & Care specialist

IMANI KIBLER

Customer Service Professional Community Advocate Relationship Builder

New York, NY 10029 • ******.*****@*****.*** • 646-***-**** • She/They PROFESSIONAL SUMMARY

People-focused professional with 8+ years of experience building trust-based relationships, navigating complex stakeholder needs, and delivering community-centered service across New York City. Known for calm, empathetic communication under pressure, adept at de-escalating difficult situations and translating complex information for diverse audiences. Brings a strong background in volunteer coordination, client intake, patient navigation, and program management — all grounded in a genuine commitment to serving people well. Fluent in Blackbaud database systems and experienced with documentation, reporting, and operational compliance. CORE COMPETENCIES

Client & Community Relations • Conflict De-escalation • Active Listening • Multi-Stakeholder Communication • Intake & Case Navigation • Volunteer & Team Coordination • Database Management (Blackbaud Raiser's Edge NXT) • Scheduling & Logistics • Compliance & Documentation • Bilingual Communication Support • Empathy-Centered Service Delivery

RELEVANT EXPERIENCE

Patient Screener & Registrar Insight Global at New York-Presbyterian Hospital Jan 2021 – Oct 2021 New York, NY

• Served as a frontline point of contact for diverse patients and families during a high-demand pandemic response period, providing clear guidance and compassionate service under pressure.

• Managed patient intake, registration, and navigation operations, ensuring accurate documentation and seamless handoffs across departments.

• Communicated complex health and safety protocols to community members with varying health literacy levels, adjusting communication style to individual needs.

• Maintained accurate records and supported compliance with hospital systems and procedures. Seasonal Onboarder – Volunteer Department Mount Sinai Apr 2024 – Sep 2024 New York, NY

• Delivered a smooth, welcoming onboarding experience to incoming volunteers, setting expectations and building rapport from day one.

• Managed documentation systems and communication channels to support an organized, compliant volunteer program.

• Acted as a key liaison between new volunteers and hospital staff, resolving questions and concerns efficiently and professionally.

BIPOC Community Organizer Planned Parenthood Aug 2024 – Present New York, NY

• Engage diverse community members through one-on-one outreach, answering sensitive questions with empathy, accuracy, and cultural competency.

• Recruit, train, and develop volunteers — creating onboarding structures that build confidence and ensure consistent service quality.

• Navigate complex conversations about healthcare access, reproductive rights, and policy with professionalism and care.

Operations Analytics & Advocacy Director AmeriCorps VISTA – We Are Not Afraid Jan 2022 – Jul 2023 New York, NY

• Served as a primary point of contact for Harlem residents, community organizations, and partner agencies, managing relationships across healthcare, housing, and wellness sectors.

• Conducted community needs assessments and listening sessions, translating feedback into actionable program improvements.

• Designed and facilitated workshops and community events, creating welcoming, accessible spaces for residents to engage with services.

• Managed compliance and reporting requirements, maintaining detailed records to support accountability to funders and leadership.

Organizer NYC Democratic Socialists of America Apr 2025 – Present New York, NY

• Facilitate lobby meetings and community events, managing logistics and ensuring positive, productive experiences for all participants.

• Coordinate outreach and mobilization across New York City, connecting with hundreds of community members in a fast-paced environment.

ADDITIONAL EXPERIENCE

Field Lead / Volunteer Organizer Zohran Mamdani for Mayor Campaign May – Nov 2024 Advocacy Ambassador NAMI-NY Oct 2022 – Present Corps Member AmeriCorps NCCC Oct 2018 – Jul 2019 KEY ACHIEVEMENTS

• Managed patient intake and navigation for hundreds of community members at New York-Presbyterian during peak pandemic demand, maintaining accuracy and compassion throughout.

• Recruited, trained, and mentored 30+ volunteers and emerging community leaders through structured onboarding and leadership development programs.

• Led field operations for a winning mayoral campaign, managing teams of 15–20 organizers and engaging 1,000+ Upper Manhattan residents.

• Built a cross-sector coalition of Harlem-based healthcare, housing, and wellness organizations from scratch

— relationships that remain active today.

EDUCATION & CERTIFICATIONS

Associate of Science, Community Health (In Progress) • Kingsborough Community College Certifications: Community Health Worker (Kingsborough) • Blackbaud Grantmaking • Blackbaud Raiser's Edge NXT Fundamentals • Human Resources Certificate (Malloy University) • Introduction to Nonprofit Management (Malloy University)

ADDITIONAL

Communication: Strong writer with experience translating complex topics for diverse audiences; maintains Substack publication on social justice issues.

Community Network: Extensive established relationships across Harlem's nonprofit, healthcare, housing justice, and community sectors.

Availability: Flexible scheduling including evenings and weekends.

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