Customer Service & Remote Support Specialist

VINDHYA RAYABHARAPU

North Brunswick, NJ

848-***-**** ******.****@*****.***

PROFESSIONAL SUMMARY

Customer Service and Remote Support Professional with 5 years of experience handling customer communication, account support, inbound and outbound calls, documentation, and virtual assistance in fast-paced environments. Experienced in assisting customers with inquiries, resolving issues, maintaining accurate records, and providing professional support through phone, email, and online systems. Strong communication, multitasking, and problem-solving skills with the ability to work independently in remote and hybrid environments. SKILLS

Customer Service & Client Support Inbound & Outbound Calls Remote Virtual Assistance Customer Communication Account Documentation Call Handling & Follow-Ups Data Entry & Record Management Appointment Scheduling Problem Solving Email & Chat Support CRM Systems Microsoft Office Suite Team Collaboration Time Management Administrative Support Complaint Resolution Customer Relationship Management Multitasking & Organization

PROFESSIONAL EXPERIENCE

Fifth Third Bank — Remote

Customer Support Specialist Aug 2024 – Present

● Assisted customers with account-related inquiries through phone and email communication in a professional and timely manner.

● Handled inbound and outbound customer calls while documenting interactions and updating customer records accurately.

● Supported customers with service requests, issue resolution, account verification, and follow-up communication.

● Maintained professionalism and empathy while handling customer concerns and escalations.

● Scheduled callbacks and coordinated with internal teams to ensure smooth issue resolution.

● Used internal systems to update account details, maintain records, and track service requests.

● Worked in a fast-paced environment while managing multiple customer interactions efficiently.

● Assisted supervisors with daily reporting and customer service documentation activities. First Commerce Community Bank — Allentown, NJ

Client Service Associate Oct 2022 – Jul 2024

● Provided customer support for banking clients through phone communication and online support systems.

● Responded to customer inquiries related to account services, transactions, and general banking support.

● Maintained accurate records of customer interactions, service requests, and account updates.

● Assisted with appointment scheduling, callback coordination, and follow-up communication.

● Worked closely with team members to improve customer satisfaction and service response times.

● Helped resolve customer concerns by identifying issues and escalating complex cases when needed.

● Supported administrative tasks, including documentation, email communication, and data entry.

● Maintained confidentiality and professionalism while handling sensitive customer information. Aviva Life Insurance — India

Customer Support Executive Jan 2021 – Sep 2022

● Assisted customers with insurance-related inquiries, policy information, and service requests through phone and email support.

● Conducted outbound follow-up calls regarding customer documentation and account updates.

● Helped customers understand policy details and resolved basic service-related concerns.

● Updated customer records and maintained accurate documentation in internal systems.

● Supported virtual customer service operations while maintaining communication quality standards.

● Coordinated with internal departments to ensure the timely resolution of customer requests.

● Managed multiple customer interactions while maintaining professionalism and positive communication.

● Contributed to customer satisfaction by providing friendly and solution-focused support. EDUCATION

Bachelor of Technology in Computer Science Engineering Dhanekula Institute of Engineering and Technology — India

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