Experienced Telecommunications and Project Manager
Resume:
DAUNA H. HAZEL
Mebane NC *****
PROFILE: Over twenty-five years of strong telecommunications, project management and networking experience Analytic, detail oriented and results driven. Expertise in managing customer enrollment processes, effectively navigating government resources, and collaborating with stakeholders to ensure exceptional support. Proficient in project planning coordination and communications across diverse teams, driving successful outcomes in complex projects.
PROFESSIONAL EXPERIENCE
Full Circle Dentistry 6495 New Hampshire Ave. Hyattsville MD 20783 Patient Services Coordinator, March 2023-Current
• Coordinate daily patient scheduling and ensure smooth office workflow for Dentist and assistants.
• Responsible for day-to-day office operations of front desk for dental practice.
• Managed high volume, multi-line phone systems while immediate, accurate information to patients and visitors.
• Coordinate patients’ treatments, referrals with other dental specialists
• Verify Dental insurance and any necessary waivers for patients to receive clinical care
• Ensure office space and surrounding area(s) are kept clean and organized.
• Document all interactions with patients into electronic health records system
• Monitor company email account for all important communication
• Maintain office records, supplies, and compliance with HIPPA and privacy policies. TDC/BeWellnm Group Health Insurance 1919 13th St NW Washington DC 20009 Sr Customer Engagement Center Agent, October 2021 – January 2022/ October 2022 – January 2023
(contract position during open enroll for Obama Care in New Mexico)
• Ensured customer enrollment, changes and cancellations for new and returning consumers.
• Make Medicaid determination through marketplace enrollment explaining eligibility criteria.
• Work in accordance with Human Services Department (HSD) registration and effective dates of eligibility and coverage.
• Assisted constituents with government resources, application process and portal navigation of Marketplace Infrastructure.
• Completed required Affordable Care Act training as a certified federal marketplace agent.
• Website navigation for New Mexico residents interested in affordable Healthcare insurance through marketplace.
• Determined eligibility by verifying salary, place of residence and family size.
• Assisted constituents navigating through government resources, applications and portals.
• Collaborated directly with insurance brokers and counselors to optimize service delivery. Charter Communications (formally Times Warner Cable) 9300 Point Blvd Charlotte NC Sr. Network Project Coordinator, November 2011- September 2019
• Conduct project Planning with Project Team and customers to ensure alignment with stakeholders and objectives.
453-5500
DAUNA H. HAZEL
1714 NC N 119 Hwy
Mebane NC 27302
• Managed hardware and software applications related to project execution.
• Scheduled, facilitated meetings to meet the needs and requirements of the project(s).
• Prepare and manage project(s) documentation, reports updates and status briefings to stakeholders.
• Monitors and administers network contractual obligations
• Provides expertise in the development or selection, evaluation, modifications, installations, implementation and maintenance of software and/or hardware systems.
• Reviews and analyzes requirements for capabilities of new systems and ensures that sufficient functionality and computing capacity will be provided.
• Coordinates resolution of major system software issues using advanced diagnostic technologies.
• Creates project analyses and management reports utilizing the Microsoft Project Suite; VCOMM-ENG 1730 Walton Road Blue Bell PA,
Network Project Coordinator, April 2010 – August 2011
• Coordinated, designed and procurement of high level circuits for Wireless migration from Verizon Wireless (Alltel) Allied Wireless Communications Corp. (AWCC) networks)
• Managed customer service activation for voice and data services; Supervised and established performance objectives for team members.
• Evaluated team members and provided performance appraisals.
• Provided additional training, one-one coaching as needed as well as recognizing high performance team members.
• Responsible for maintenance inventory of all technical equipment for Allied Wireless ‘footprint
• Developed plans to meet program/project requirements, and establish implementing design criteria, scope of work, critical milestone data, timelines and capital controls.
• Responsible for initiating, ordering and tracking Circuits through test and turn-up of multiple Network migration circuits (DS0 through oc192);
• Managed order workflow to ensure on-time delivery of network infrastructure and problem resolution.
• Liaison with multiple LEC/ILECS to resolve Network circuit design and provisioning issues.
• Coordinated completion of orders, provide provisioning support to help resolve network outages and issues.
• Collaborating and coordinating with a diverse team of subject matter experts.
• Developed and provided performance metrics to measure progress and development to senior management
EDUCATION:
University of District of Columbia Washington, DC 20001 AAS (Nursing)May – 1987 CERTIFICATIONS AND TRAINING: Certifications: Cisco VoIP Call Manager (Verisign) Skills/Training: Project Management Workshop June 2014 Nortel Key System and Call Center training Cisco AVVID Technology September - 2005 Cisco AVVID/ Call Center software (Remedy), Verizon EvenTrak DAUNA H. HAZEL
1714 NC N 119 Hwy
Mebane NC 27302
Hardware/Software: Microsoft Suites- (Word, PowerPoint, Excel, Access, Outlook Visio, etc. ) electronic ordering system Multiple ordering, scheduling and/or tracking systems for Verizon’s services and products. (SOACS, WFA-DO, WFA-C, BOSS, TIRKS, Live Wire & expressTRAK)
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