Administrative Assistant
Resume:
Jayce Flores, Admin Assistant
AUSTIN, TEXAS, UNITED STATES · ***********@*****.*** · 713-***-****
PROFILE
Dynamic professional with over 10 years of experience in customer service, compliance, and administrative roles, demonstrating a proven ability to enhance operational efficiency. Expertise in process improvement, data management, and first-class communication ensures that both supplier and customer needs are met with exceptional quality. Skilled in identifying gaps within processes and developing solutions that promote team collaboration and efficiency. A strong advocate for training and coaching, dedicated to empowering team members to excel while maintaining high standards of accuracy and service. EMPLOYMENT HISTORY
Supplier Compliance Contractor, Whole Foods
2025 — Present, Austin
• Reviewed supplier information for compliance during product onboarding.
• Guided suppliers through FoodLogiQ onboarding process.
• Generated and distributed weekly reports on supplier action delays.
• Collaborated with management to refine SOPs for operational efficiency.
• Organized merchant assignments to enhance supplier account management. Temporary Proposal Admin, Curative
2024 — 2025, Austin
• Review proposals to ensure data accuracy and consistency
• Curate proposals based on plan options and location
• Modify templates for uniform workflows and efficiency
• Respond promptly to urgent proposal requests
Customer Fulfillment Representative, Rexel USA
2023 — 2024, Houston
• Serve as primary contact for major accounts nationwide, managing order fulfillment and customer relations.
• Expedite order processing and vendor procurement to enhance customer satisfaction.
• Analyze order data using XLookup and Pivot tables for comprehensive reporting on 800-1200 line items.
• Develop and implement training materials and standard operating procedures to optimize team performance.
• Create and maintain templates for email communications to streamline responses for fulfillment inquiries.
Inside Sales & Senior Customer Care Rep, Lodge Lumber 2019 — 2022, Houston
• Receive and service customer orders using electronic transactions
• Create and manage orders and invoices using order management and invoicing software
• Correspond and deliver email confirmation and communications of completed transactions, questions, complaints, policies and shipments
• Purchase products for customers when needed
SKILLS
Identifies strengths and
weaknesses of alternative
solutions or approaches to
solve problems
Provides first-class
communication to
meet quality standards,
suppliers, and customer
needs and satisfaction
Anticipates the needs of
the team or management
to fill gaps in any process
Able to quickly adapt,
gain knowledge, and
understand systems to
handle more than the role
entails
Able to coach for team
members and to train for
their role
Gathers and verifies data
from multiple sources
Proven inventory,
purchasing and stock
management skills
• Managed inventory and market data and spreadsheets
• Facilitated production meetings with production teams to ensure all orders were shipped timely
Dispute/Account Manager & Online Customer Support, One Live Media
2015 — 2017, Austin
• Addressed and resolved customer needs through multiple channels, ensuring high satisfaction rates.
• Managed chargebacks and financial disputes, streamlining resolution processes with PayPal.
• Created and optimized customer online stores, enhancing user experience and product visibility.
• Analyzed service and billing complaints, implementing effective solutions such as exchanges and refunds.
• Provided coaching and training to team members, fostering a collaborative and efficient work environment.
EDUCATION
Houston (TX) Community College, Associates of Science May 2013, Houston
Dallas (TX) Community College
2011 — 2012, Dallas
References
Maggie Celia (Current Supervisor): 602-***-****
***********@*****.***
Tyler Suder (Co-Worker): 281-***-****
Nicole Onyeje (Co-Worker): 512-***-****
Robbie Byrd (Past Supervisor): **@**********.***
Joshua Malone (Past Supervisor): **********@*****.*** 251-***-****
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