Logistics and Customer Service Specialist Resume Title

LAUREANO BRADSHAW

718-***-**** ● **********@*******.***

Professional Experience

Atlas Air Purchase, NY

Customer Service (11/2019 - 03/2026)

●Identifies, contacts customers and books cargo to fill flights.

●Identifies and communicates problems in freight allocation and pallet build-up to terminal services and/or management and ensures solution.

●Proactively solicits cargo from customers when booking is not sufficient to fill the f

●Identifies, researches and resolves customer service issues and/ or ensures resolution.

●Tracks all on forwarded cargo to final destination via aircraft or truck. Coordinates truck movements with operations.

●Traces missing cargo and follow-up on tracers, provides freight status alert and/or customer call back-up support.

●Researches local claims and provides documentation to corporate customer service.

Atlas Air Purchase, NY

Crew Scheduler. (11/2017 - 01/2019)

Schedule crew members in compliance with all SOP, FAR, & CBA rules.

Coordinate with all GCC departments to assist in the completion of recovery plans

Coordination with Short and Long Term Planning on relevant issues

Manage operational disruptions and solve them in a proactive manner

Close coordination with the lead crew scheduler with regard to any issues that will affect the operation.

Ground Transportation Coordinator Permanent Employee: (4/2015 - 10/2017)

Temporary Employee: (10/2014-4/2015)

Coordinate and re-confirm travel accommodations for crew members

Resolve issues with vendors and find solutions for crew members with any issues with pre-arranged transport

Maintain and update database

Coordinate with Base Operations to ensure proper procedures are adhered to allow transport on MC flights

Communicate with other departments with the GCC to ensure all concerned parties are advised of any changes to schedules

BMG Nation New York, NY

Part-Time Sales & Marketing Account Manager (9/2013 – 1/2014)

Sell brands to key restaurants, bars, hotels, stores, etc.

Develop strong relationships with purchasers & staff to increase distribution

On & off-premise event marketing & brand promotions including tastings, demos, & featured brand sponsored events

Assist with planning, development & brand integration

Manage promotional staff & brand ambassadors to effectively represent the brand

Freelance: Lifestyle Consultant New York, NY

Event Planning / PR & Marketing / (1/2013- 9/2016)

Luxury Concierge Services

Budget Management & Allocation

Event Management & Logistical Planning

Plan & Coordinate destination events & experiences

Branding and Brand Integration of existing and emerging brands

Developed & maintained new relations with key players in international markets including but not limited to South America, China, The Caribbean Islands, Europe

Bidpal Inc New York, NY

Seasonal Event Manager (8/2013 – 4/2014)

Manage & Execute events averaging 500 guests per event

Point of Contact for all BidPal staff, clients and guests at events

Manage the BidPal auction technology

Train staff and manage onsite

Lead the BidPal team to ensure clients are maximizing their event revenue.

TR Luxury New York, NY

Lifestyle Consultant (9/2009-12/2012)

PR & Event Planning

Budget Management & Allocation

Venue Bookings for events scaling from 50-500 attendees

Special Handling of Corporate VIPs, Athletes & Celebrities

Ensuring all event objectives were met

Obtaining Sponsorships, both in kind and monetary

Eos Airlines New York, NY

Guest Service Relations Supervisor / Operations Agent (10/2007-4/2008)

Oversaw all aspects of Flight Operations domestically & internationally to ensure all FAA regulations were met

Coordinated ground transportation & flight details for high net worth individuals

Built new & Maintained existing relationships with vendors & other airlines both locally and internationally

Implemented new & cost effective services to enhance the guest experience

Swissport USA / ASIG New York, NY

Passenger Service Agent / Customer Service Agent (6/2006-10/2007)

Handled proper and prompt Check – In of passengers

Worked as Gate Control Agent & Ramp Coordinator

Operations: Weight & Balance / Aircraft Rotations

Supervised arrival and departure of aircrafts

Maintained excellent customer relations and developed customer rapport

Education

Medgar Evers College, Brooklyn, NY

Some Coursework completed, Major: Business Administration

Technical Experience

Windows, Excel, Word, Publisher, Power Point, Outlook, Internet,

Blackberry, Sabre, Timatic

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