Operations & Compliance Specialist (Healthcare)

SOPHIA G. FRIZZELL

Riverdale, MD ************@*****.*** 227-***-****

Detail-oriented operations and compliance-focused professional with 7+ years of experience supporting healthcare, retail, and education environments. Proven ability to oversee operational procedures, maintain regulatory documentation, manage confidential records, and train staff on internal policies and procedures. Skilled in workflow evaluation, risk mitigation, process improvement, and cross-functional collaboration. Adept at ensuring operational compliance, maintaining quality standards, and implementing structured processes in fast-paced environments. Currently completing a Bachelor of Science in Business Management.

CORE SKILLS

Compliance Monitoring

Policy & Procedure Implementation

Operational Risk Management

Healthcare Documentation Compliance

Training & Staff Development

Process Improvement

Regulatory Recordkeeping

Internal Auditing Support

Cross-Functional Collaboration

Data Reporting & Analysis

Customer & Client Compliance Resolution

Microsoft Office Suite CRM Systems POS Systems

PROFESSIONAL EXPERIENCE

MedStar Health Physical Therapy

Clinic Assistant Manager

Aug 2017 – Present

•Supervise daily operations of clinic administrative functions while ensuring compliance with healthcare documentation standards and confidentiality regulations.

•Manage and train clinic assistants across three facilities, ensuring staff adherence to operational procedures and internal policies.

•Develop and maintain onboarding training curriculum for new hires, improving consistency in compliance with clinic protocols.

•Maintain confidential patient records and documentation in accordance with healthcare privacy standards.

•Monitor patient intake procedures, scheduling processes, and record management to ensure accuracy and regulatory compliance.

•Identify operational inefficiencies and recommend workflow improvements to management, supporting improved service delivery and compliance adherence.

•Maintain departmental supply inventory and ensure proper documentation and purchasing controls.

•Support patient treatment documentation and assist with therapy modalities while ensuring proper reporting procedures.

Victoria’s Secret – PINK

Lead Sales Specialist

Dec 2016 – Mar 2020

•Tracked and analyzed customer behavior, sales metrics, and operational trends to support strategic decision-making.

•Assisted leadership in developing operational strategies related to store layout, product launches, and performance optimization.

•Led training and onboarding of retail staff, ensuring adherence to company procedures and operational standards.

•Served as Brand Leadership Ambassador, supporting national brand awareness initiatives and customer engagement strategies.

•Recognized as a Subject Matter Expert on POS systems, assisting with compliance to transactional procedures and internal controls.

World of Fun Child Care Center

Classroom Instructor

Sep 2015 – Dec 2017

•Designed and implemented structured educational programs for pre-kindergarten students in compliance with early childhood learning standards.

•Maintained student progress documentation and communicated reports during parent-teacher conferences.

•Provided front desk administrative support including vendor communication, inquiry management, and scheduling coordination.

•Ensured classroom management procedures followed established child care safety and operational policies.

CERTIFICATIONS

American Heart Association – CPR & First Aid

Early Childhood Development Certification

EDUCATION

Associates of Science – Business Management

College of Southern Maryland

GPA: 3.5 / 4.0

High School Diploma

Bishop McNamara High School – 2014

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