Versatile Customer Service & Admin Professional

LINDSEY MANNING

478-***-**** — Forsyth, GA - ***** — *********@*****.***

SUMMARY

A versatile, high-energy, reliable, customer service representative who supports and enhances organizational initiatives by achieving results through communication, negotiation, and persuasion. I have extensive experience in management and customer service and am a dependable person who is extremely hardworking, detail-oriented, and can work with cross-functional teams in pursuit of quantifiable results. Currently pursuing a Psychology degree at Liberty University with a 4.0 GPA, which has only improved empathy, active-listening, and compassion for others. A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with rich management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to always act as a strong contributor within organizations that value great customer service, hard work, and integrity.

PROFESSIONAL SKILLS

Appointment Scheduling

Technical Support

Problem Solving

Professionalism

Inventory Management

POS Systems

Detail-Oriented

Data Entry

Telephone Etiquette

Adaptability

Calendar Management

Administrative Support

Leadership

Medical Records

Computer Proficiency

HIPAA Compliance

Medical Terminology

Customer Service

GPS

Troubleshooting

Empathy

Time Management

Upselling

Cash Register Operations

Teamwork

Conflict Resolution

Documentation

Verbal and Written Communication

Office Management

Training and Development

Medical Documentation

Attention to Detail

Patient Privacy

Transcription Accuracy

Multi-tasking

WORK EXPERIENCE

Spark driver Aug 2025 – Present

Walmart Inc. Spark Delivery Forsyth, GA

Provide safe, professional last-mile delivery for Spark completing an average of 10–14 deliveries per shift while maintaining a high on-time delivery rate.

Deliver excellent customer service by communicating proactively, resolving delivery issues, and ensuring positive customer experiences.

Optimize routes using GPS and real-time traffic data to reduce drive time and fuel consumption, prioritizing safety and on-time performance.

Remote IT Support Specialist Feb 2025 – Aug 2025

VXI Global Solutions Forsyth, GA

Monitored network performance and identified potential problems.

Performed system and network diagnostics and troubleshooting.

Provided remote technical support to users via phone, email, and chat, troubleshooting hardware, software, and connectivity issues for a diverse user base.

Diagnosed and resolved incidents using remote desktop tools and ticketing systems, documenting resolutions and escalating complex issues to Tier 2/3 teams when necessary.

Managed account access, password resets, and basic system configurations while enforcing security and company policies.

Accurately documented every interaction while on the call to ensure entire call is properly documented.

Exceeded all metrics and expectations throughout my employment.

Customer Service Representative Feb 2024 – Feb 2025

Walmart Forsyth, GA

Delivered friendly, efficient customer service at the customer service desk, assisting with inquiries, returns, and refunds.

Processed point-of-sale transactions accurately, handling cash and card while ensuring proper transaction procedures.

Resolved customer complaints professionally, escalating complex issues to management to achieve satisfactory outcomes.

Cashed checks for customers following all company procedures and policies.

Precise drawer counting at the beginning and end of each shift, never going over or under expected amount.

Always exceeding all metrics and expectations.

Active-listening, empathy, and compassion for every customer interaction.

Executive Administrative Assistant Apr 2018 – Feb 2024

USI Macon, GA

Prepared and submitted expense reports for executive team.

Monitored and responded to emails and voicemails as needed.

Managed and maintained confidential personnel files.

Performed research and data entry as needed.

Assisted with recruitment and onboarding of new staff.

Acted as the main point of contact for internal and external inquiries.

Coordinated office activities and ensured office supplies were adequately stocked.

Attended meetings and took detailed notes.

Composed, edited, and proofread confidential correspondence.

Created and managed budgets for executive team.

Coordinated meetings and events, including agendas, catering, and travel arrangements.

Maintained complex calendars and managed daily schedules.

Supervised and trained junior administrative staff.

Developed and maintained filing systems to ensure accuracy and organization.

Processed invoices, purchase orders, and other accounting documents.

Acted as a liaison between executive team and other departments.

Maintained confidential information with discretion and professionalism, upholding strict privacy standards.

Provided exceptional customer service to clients, ensuring seamless communication and positive interactions.

Remote Customer Service Representative Mar 2017 – Apr 2018

The Vitamin Shoppe Forsyth, GA

Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.

Maintained quality control standards, seeking new ways to improve customer service.

Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions.

Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.

Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues.

Demonstrated strong interpersonal skills by handling escalated customer issues tactfully and effectively.

Developed customer loyalty and trust through excellent communication and problem-solving skills.

Assisted in the training of new customer service associates.

Enhanced product knowledge through ongoing training, which contributed to an increase in upselling success during customer interactions.

Accurately documented all interactions while on the call to ensure the entire call is well documented.

Demonstrated proficiency in using CRM software to efficiently track customer interactions and resolve issues.

Bartender Server Trainer Expo Jul 2009 – Jan 2016

Longhorn Steakhouse Macon, GA

Collaborated with the kitchen team to ensure seamless food and beverage service.

Created a welcoming atmosphere that increased repeat business

Demonstrated expertise in crafting unique cocktails for customers.

Designed visually appealing garnishes to enhance drink presentation.

Developed relationships with regular customers to enhance their dining experience.

Enhanced customer satisfaction by providing personalized service.

Ensured compliance with health and safety regulations at all times.

Maintained a clean and organized bar area to uphold the venue's standards.

Participated in staff meetings to discuss strategies for increasing revenue.

Recommended wine pairings for menu items to increase sales of wine products.

Resolved conflicts and customer concerns professionally and efficiently.

Trained new bartenders on best practices in mixology.

Utilized POS system to accurately process drink orders and payments.

Acted as a mentor to junior bartenders, fostering their growth and development within the team.

Trained new servers on the floor.

Often ran the expo line to ensure proper plating and food preparation.

Medical Transcriptionist Jan 2005 – Jul 2009

Keenan Medical Transcription Co. Forsyth, GA

Developed and maintained a database of medical terms and abbreviations.

Utilized multiple software and applications to ensure accuracy of transcriptions.

Developed and maintained a library of transcribed documents.

Accurately typed medical transcription documents with little to no errors. Typing over 60 wpm.

Demonstrated exceptional attention to detail in proofreading and editing transcriptions.

Maintained up-to-date knowledge of medical regulations and guidelines to ensure compliance.

Collaborated with physicians and other healthcare providers to ensure accuracy of medical reports.

Updated and maintained medical records according to established guidelines.

Collaborated with team members to address challenging cases and ensure accuracy.

Resolved discrepancies between transcribed documents and dictated reports.

Managed high-volume workload effectively to meet daily production goals.

Prioritized tasks effectively to meet strict deadlines and maintain quality standards.

Generated reports and summaries of transcribed documents.

Accurately transcribed and edited medical reports from various specialties, including radiology, cardiology, oncology and internal medicine.

Customer Service Representative Jan 2002 – Jan 2005

GEICO Macon, GA

Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.

Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and metrics.

Coordinated and resolved service-related issues for internal and external customers.

Accurately documented every interaction while on the call to ensure all of the call is documented.

Demonstrated strong interpersonal skills by handling escalated customer issues tactfully and effectively.

Developed customer loyalty and trust through excellent communication and problem-solving skills.

Assisted in the training of new customer service associates.

Demonstrated proficiency in using CRM software to efficiently track customer interactions and resolve issues.

Manager Feb 1998 – Jan 2002

Middle Georgia Storage Macon, GA

Monitored the property budget on a monthly basis to review purchases and control costs.

Created and maintained logs of all tenant communications, ensuring all information was kept confidential.

Prepared and implemented procedures and systems within company guidelines to ensure orderly, efficient workflows.

Applied communication and conflict resolution skills to address client concerns in a professional, courteous, and empathetic manner to seek the most appropriate resolutions.

Collected monthly payments and provided tenants with notices, when applicable.

Confirmed all leases and corresponding paperwork were completed and input into the software system on an accurate and timely basis.

Ensured established rental rates were communicated to new tenants and any rate modifications were communicated to existing ones.

Oversaw the work of repair and maintenance staff, ensuring all high-end facility needs were properly addressed.

Performed periodic risk assessments to identify and address potential safety issues.

Developed and implemented new policies and procedures.

Performed monthly coaching sessions with employees to identify areas of improvement, go over professional development, and how to implement strategies to improve performance.

EDUCATION

Bachelor of Science : Psychology May 2027

Liberty University, Lynchburg, VA

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