Motivated Operations Leader with Customer Focus

Sanjida Mahmood

** ****** ******, *****,

Buffalo, NY 14207

Cell phone: 917-***-****

*******.*******@*****.***

Profile:

Highly motivated person looking for challenging position.

• Well organized and experience in maintaining schedules

• Experienced in managing and directing people

• Experienced in working as a team

• Handling cash in daily base

Education:

Edward R. Murrow High School - Brooklyn, NY (2007-2011) YABC@ Franklin D. Roosevelt High School - Brooklyn, NY (2011-2012) Kingsborough Community College - Brooklyn, NY (2012-2013) Bryant & Stratton College – Buffalo, NY. (2022 - 2024) Coursework:

• Accounting

• Money and Marketing Business

• Public Speaking and Communication

• Business Writing

• General Algebra

• Microsoft Office

• Clinical Duties

Work Experience:

• Manager, Dunkin Donut -Niagara Falls, NY (2016- Present)

Organizing and take lead on meetings and presentations in regular basis

Built and maintain effective accounts received and cash flow monitoring

Train new customer service representatives

Make daily goals for the team members

Create weekly schedule for staff members

An inventory audit counts provide daily product activities.

Maintained safe, positive learning environment

• Cashier, Green Café -Brooklyn, NY (2014- 2016)

Accurately processed customer transactions and maintained cash drawer

Provided exceptional customer services

Worked in fast-paced environment to built customer loyalty

• Assistant Teacher, Younger Musik Day Care - Brooklyn, NY (2012- 2014)

Combined discipline plan with effective measures of various lesson plans to increase concentration, participation and progress

Utilize variety of teaching methods including media, role -playing, story telling

• Primary Care of Western NY (internship) Buffalo NY (2024 for 3 months)

• Insurance verification basics & patient intake forms

• Customer service & patient communication

• Vital signs familiarity (training-ready)

• Confidentiality & HIPAA awareness

• Data entry & documentation accuracy

• Team collaboration with nurses, providers, and admin staff Skills:

• Excellent listening and communication skills

• Fluent in multiple language

• Microsoft Office Suite (Excel, Word, PowerPoint)

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