Compliance & Audit Operations Leader

Jennifer “Jenn” Hawkins

Cary, NC • 845-***-**** • **********@*****.***

LinkedIn: linkedin.com/in/jennifer-jenn-hawkins-63346859

PROFESSIONAL SUMMARY

Detail-oriented compliance and operations professional with 11+ years of experience ensuring data integrity, policy adherence, and process accuracy within global organizations. Proven track record in auditing, risk mitigation, and resolving complex operational and financial discrepancies. Skilled in interpreting policies, identifying control gaps, and driving process improvements to strengthen compliance frameworks. Adept at cross-functional collaboration, reporting, and training to support audit readiness and regulatory alignment.

CORE COMPETENCIES

Regulatory Compliance & Policy Adherence

Internal Controls & Audit Support

Risk Assessment & Mitigation

Data Integrity & Validation

Process Improvement & Standardization

Root Cause Analysis

Compliance Reporting & Documentation

Escalation Management

Cross-Functional Collaboration

Training & Compliance Awareness

Quality Assurance & Monitoring

PROFESSIONAL EXPERIENCE

Ahead — Remote

Sales Account Coordinator

Jan 2025 – Apr 2025

Supported account coordination with a focus on data accuracy and adherence to internal policies and procedures.

Cisco Systems

Sales Crediting Specialist — Remote

Mar 2022 – Apr 2024

Audited and validated global sales transactions to ensure compliance with crediting policies and financial controls.

Investigated discrepancies and resolved crediting issues, mitigating financial and compliance risks.

Served as escalation point for complex issues, ensuring timely and policy-aligned resolution.

Generated reports highlighting compliance risks, trends, and key performance indicators.

Collaborated with global stakeholders to ensure consistent application of policies.

Improved escalation tracking and audit readiness by implementing structured workflows.

Trained analysts and new hires on compliance processes and tools.

Facilitated Agile ceremonies to promote governance and accountability.

Customer Experience Territory Analyst — Research Triangle Park, NC

Jun 2019 – Mar 2022

Conducted audits of 19K+ account assignments to ensure compliance with EAC policies.

Validated account ownership and alignment, reducing risk of misattribution.

Identified control gaps and supported automation initiatives to improve compliance processes.

Developed standardized documentation to increase policy adherence and reduce errors.

Business Operations Advisor — Research Triangle Park, NC

Feb 2015 – Jun 2019

Performed root cause analysis on crediting discrepancies, identifying control weaknesses.

Supported compliance with financial and operational policies through reporting and validation.

Produced audit-ready documentation and collaborated with Finance on planning compliance.

Adecco (Cisco Systems Contract)

Data Quality Analyst — Research Triangle Park, NC

Jul 2013 – Feb 2015

Conducted audits and quality checks to ensure compliance with data governance standards.

Identified anomalies impacting financial accuracy and escalated risks appropriately.

Data Management Specialist — Research Triangle Park, NC

Apr 2013 – Jul 2013

Ensured accurate order processing and adherence to internal crediting policies.

EARLY CAREER EXPERIENCE

Verizon Wireless — Orangeburg, NY

Aug 2005 – Nov 2011

Sales Support – Operations / Quality Assurance Coordinator

Nov 2007 – Nov 2011

Performed internal audits to ensure adherence to compliance guidelines, policies, and procedures.

Demonstrated strong judgment in interpreting and applying company policies and regulatory standards.

Facilitated calibration sessions to ensure consistency in quality assurance evaluations across teams.

Partnered with management to present audit findings and recommend corrective actions.

Identified process improvement opportunities to strengthen operational controls and reduce risk.

Reviewed and processed B2B orders, ensuring accuracy and compliance with business requirements.

Trained employees on quality standards, compliance expectations, and operational procedures.

Exceeded performance goals by ~30% while maintaining <1% error rate, reinforcing accuracy and control discipline.

Sales Consultant

Nov 2006 – Nov 2007

Ensured customer solutions aligned with company policies, product requirements, and service standards.

Addressed customer concerns promptly, minimizing escalation risk and maintaining compliance standards.

Sales Support – Operations

Aug 2005 – Nov 2006

Supported order processing and ensured timely, compliant execution of B2B sales operations.

Maintained knowledge of procedures and compliance requirements to support sales teams effectively.

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

Development, Authenticity, Readiness, and Excellence (DARE) — Cisco Systems

Green Belt Data Literacy — Cisco Systems

Yellow Belt Certification — Cisco Systems

Cisco Interviewer Specialist — Cisco Systems

Data to Insights — StoryIQ

EDUCATION

Bachelor of Arts in Psychology

Dominican College, Blauvelt, NY

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