Customer Experience Leader with Dental Operations Background
Resume:
E L I Z A B E T H
S H A R P
Detail-oriented and compassionate Registered Dental Hygienist with over 12 years of clinical experience in patient care, oral health education, and chairside efficiency. Known for building strong patient rapport, maintaining high standards of care, and ensuring smooth coordination with dental teams. Now seeking to transition into a front office role to leverage in-depth knowledge of dental procedures, insurance processing, and patient relations. Offers excellent communication, organizational, and multitasking skills, with a strong understanding of dental practice management systems and a commitment to providing a seamless and welcoming patient experience. Temporary, Marietta, GA, Jan 2016 - May 2021
Dental Hygienist
Dental Care Center at Kennestone, Marietta, Ga, Aug 2011 - May 2014 Dental Hygienist
Fowl Play Wings, Acworth, GA, Jan 2002 - Mar 2003
Manager Of Operations
The Home Depot, Acworth, GA, Mar 1996 - Mar 2001
Front End Supervisor
PROFESSIONAL SUMMARY
WORK EXPERIENCE
Developed optimal treatment plans while attending to patient concerns and promoting quality.
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• Able to present complete treatment plans with high patient acceptance. Completed all hygiene duties at the top of GA Scope of Practice with excellence.
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Performed all hygiene duties at the top of Georgia scope of practice with excellence.
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• Developed and presented hygiene treatment plans with high acceptance. Demonstrated structured thinking to solve problems and conduct root cause analysis.
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Oversaw daily operations to ensure efficiency and productivity in the workplace.
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Addressed employee concerns and conflicts, fostering a positive work environment.
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Observed interactions with customers and stepped in to facilitate customer service support for pricing questions, system errors and complaint handling.
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Assessed department for conditions contributing to shrink and reduced bag usage, overlooked cart items and excess discounting to meet front-end targets.
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Maintained strong coverage at front end through successful management of employee breaks and well-coordinated team assignments.
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Conducted regular performance reviews with staff to set goals and improve service levels.
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Dallas, Ga 30132
*********@*****.***
CONTACT
SKILLS
EXCELLENT
COMMUNICATION
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• EDUCATION AND TRAINING
• TIME MANAGEMENT
• ACTIVE LISTENING
• SALES AND MARKETING
• TEAM BUILDING
• CONFLICT RESOLUTION
• PATIENT SCHEDULING
• MULTITASKING
May 2010
Associate of Science
Dental Hygiene
Georgia Highlands, Rome, Ga
Available upon request
EDUCATION
REFERENCES
Contact this candidate