Customer Service-Oriented Professional Seeking Career Change

Adrianne Jones

***************@*****.*** 718-***-**** BROOKLYN, NY 11239

WORK EXPERIENCE

Security Guard Allied Universal Winfield

July 2017 - Present • New York, NY

Wrote Incident reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Denied entrance to the building to unauthorized persons. Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed. Detected suspicious activities and watched for criminal acts and rule infractions.

Case Worker MISCA and DHS

March 2007 - March 2017 • New York, NY

Worked as Case Manager for MISCA and Department of Homeless services. Reauthorized cases for Medicaid. Evaluated/ re determined family's situations, by visiting their homes interviewing and observing family members, reviewed records, to determine need for services. Checked information on electronic system, by operating keyboard/ reading information on the screen, to determine status of Public assistance cases. Medical Records Clerk, Americare AMERICARE

June 2005 - March 2017

Created and processed patient care records, and folders. Gathered Patient information and Demographics. Maintained case records making sure they adhere to industry standards. Telephone outreach, Handled case load 0f 15 to 25 clients per month. Medical Records Clerk Americare

June 2005 - March 2007 • Brooklyn, NY

Prepared patient charts accurately and neatly for the clinic. Compiled necessary documents for surgical billing packages. Precisely completed appropriate claims paperwork, documentation and system entry. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Court Assistant NYC Department of Probation (Family Court January 2002 - April 2005

File cases, retrieve files, and organize cases in archives. Obtain case information in CJUS database. Prepare a "decline to prosecute list" in Outlook. Heavy phone work, Answered and screen incoming calls and relay messages. Court Assistant NYC Department of Probation / Family Court December 2002 - January 2003 • Brooklyn, NY

Filed cases, retrieved files, and organized cases in archives. Obtained case information in CJUS database. Prepared "decline to prosecute list" in Outlook. Answered and screen incoming calls, answered mail and phone inquiries from courts. Gathered and analyzed data for studies and reports and made recommendations based on findings.

Office Assistant Magnolia Tree Earth Center

July 2000 - December 2002

Input data into the computer, prepared correspondence and interoffice Memos. Arranged and maintained the office filing in an alphanumerical system. Handled inventory control of supplies and ordered them when required. Cashier Rite Aid Drug Store

October 1992 - August 1997

Maintained clean and orderly checkout area, greeted customers, rang up purchases. Issued Receipts refunds, credit, and change due to customers. EDUCATION

Long Island University

1998 Bachelors, Liberal Arts

Contact this candidate