Executive Administrator and Property Operations Leader

Kimberley Taf Saint Cloud FL *** ***-**

Kimberley Taft

Saint Cloud, FL 407-***-**** ️ ************@*****.***

Property Manager

Professional Summary

Dynamic and results-driven property management professional with 30+ years of experience in property operations, business development, and resident relations. Proven track record in building strong relationships, increasing occupancy and revenue, and leading high-performing teams. Recognized for operational excellence, strategic problem-solving, and delivering outstanding customer experiences. Passionate about driving community growth, improving efficiency, and maximizing property profitability.

Life Philosophy

"Make improvements, not excuses."

Professional Experience

Property Manager / Floating Manager

Hallmark Properties 2014 – Present

• Directed daily property operations, prioritizing staff tasks, service requests, and property projects to maximize efficiency and productivity.

• Converted phone, email, and walk-in prospects into signed leases, consistently driving occupancy and revenue growth.

• Built and led a high-performing team that exceeded service standards and operational goals.

• Maintained 100% compliance with company policies, procedures, and industry regulations, minimizing risk and ensuring audit readiness.

• Screened and approved new residents according to established criteria, maintaining high occupancy quality and resident satisfaction.

• Managed rent collections, financial records, and bank deposits, ensuring accuracy and timely reporting.

• Oversaw lease administration, including move-in inspections, renewals, and vacancy reporting, streamlining operational workflows.

• Tracked and analyzed property metrics—prospects, applications, move-ins, and move-outs—to inform strategic decisions.

• Developed and executed marketing campaigns, increasing property visibility and attracting qualified residents.

• Designed and implemented resident retention programs, boosting satisfaction and long-term occupancy.

• Consistently exceeded property performance goals in occupancy, revenue growth, and expense management.

Additional Responsibilities / Traveling Property Manager

• Trained property managers and new hires on company software, procedures, and operational best practices.

• Cultivated and maintained strategic vendor relationships to optimize service quality and costs.

• Directed property budgets, monitored spending, and implemented strategies to ensure profitability.

• Led meetings and presented actionable improvement plans to enhance operational performance.

• Prepared PRFs and managed the full bid process for projects, ensuring timely and cost-effective execution.

• Conducted apartment inspections and supervised rent collections, maintaining high occupancy rates.

Property Manager

Southland Property Management 2006 – 2014

• Oversee all aspects of property operations, including staff management, maintenance coordination, and vendor relations, ensuring smooth day-to-day performance.

• Drive occupancy and revenue growth by converting prospects into residents through effective marketing and leasing strategies.

• Lead, train, and mentor property teams to improve performance, accountability, and resident satisfaction.

• Ensure compliance with federal, state, and local regulations, including Fair Housing laws, company policies, and operational standards.

• Manage budgets, monitor expenses, and implement cost-saving measures to maximize property profitability.

• Conduct lease administration, including preparation, renewals, move-in/move-out inspections, and reporting.

• Develop and execute marketing initiatives and community engagement programs to attract and retain residents.

• Track and analyze property metrics—occupancy rates, leasing activity, financial performance—to inform strategic decisions.

• Implement resident retention programs and service improvements to maintain high satisfaction and long-term occupancy.

• Coordinate capital improvement projects, PRFs, and bidding processes to ensure timely and cost-effective completion.

Scheduling Coordinator

Forseti Real Estate Services 2013 – 2014

• Managed scheduling of notaries and coordinated communications with title companies to ensure smooth, timely property closings.

• Conducted thorough unrecorded lien searches to guarantee accuracy and prevent transaction delays.

• Served as a key point of contact for clients and internal teams, facilitating efficient workflows and issue resolution.

• Maintained organized records and documentation to support compliance and audit requirements.

Resource Coordinator

Universal Technical Institute 2008 – 2013

• Managed student materials, inventory, and supply levels.

• Proctored orientation and registration for new students and trained new staff.

• Served as primary student contact for academic and administrative support.

Secretary / Assistant Project Manager

Mack Construction 2005 – 2008

• Managed construction materials, inventory, and vendor relationships.

• Assisted in project scheduling, contracts, and legal documentation.

• Handled accounts payable and receivable, ensuring accurate financial records.

Education

Diploma, Charles H. McCann Technical High School

Certifications

• Fair Housing Certification (Renewed Annually)

• Human Trafficking Awareness Certification (Renewed Annually)

• Notary Public, State of Florida

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