Quality Assurance Analyst with Process Improvement Expertise

S U SCOTT ULLAN

Blaine, MN ***** 612-***-**** *********@*******.***

PROFESSIONAL

SUMMARY

Results-driven QA Analyst with experience in manual testing, test case development, and defect tracking. Proficient in validating business requirements, executing functional and regression testing, and collaborating with cross- functional teams to deliver high-quality applications. Possesses strong skills in data analysis, process improvement, and project management which enable precise problem-solving and strategic planning. Excel in teamwork, communication, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic business environments. Self-directed learner who thrives on technical challenges and has experiences testing complex systems with minimal assistance. I have a strong interest and passion for learning new technologies. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

ACCOMPLISHMENTS Documented and resolved at NTT Data I lead a situation that required to take a step back on system workflow and determine the correct workflow for processing commissions correctly for the Monthly Commission Statements which led toAfter working with team including the stakeholders we determined we were mapping bad data fields over in the migration. Dev corrected this and updated User Stories, tested in QA and UAT, and then moved forward with promoting production release.

•

Collaborated with team at NTT Data working with team during cross- functional investigation and data mapping exercises of the legacy system data neutral files into the new LifeSys application in the development of Allstate block of business and migration project. The team including stakeholder aligned on moving some of the fields to a later phase release. The data mappings were updated and new batch cycles were processed and tested by offshore QA's

•

Achieved at Securian Financial developed and improved a regression testing process of an online agent insurance form page by introducing JavaScript command for regression testing tasks and processes. This was a suite of regression tests to prioritize high-risk areas and eliminate

•

redundant cases. The results with this automation reduced regression cycle time down to about 5 minuites.

SKILLS • System testing • Business analysis

• Collaboration skills • Stakeholder relations

• Solution implementation • User access management

• Agile Methodologies • Defect Management

• Data analysis • Data modeling

• Workflow design • Process improvement

• Software development • Requirements gathering

• Waterfall Methodologies • Jira

• Research • Data entry

• Computer skills • Team building

• Multitasking Abilities • Cultural awareness

• Remote office availability • Training & Development

• Leadership • Teamwork and collaboration

• Verbal communication • Decision-making

• Supervision and leadership • PPE compliance

WORK HISTORY BA/QA 07/2024 to 04/2025

Allianz Life Insurance Golden Valley, USA

Provided eSolutions application production support to make advisors business and support staff have a seamless experience for efficiency to process applications for selling Allianz Life and Annuity products.

•

Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.

•

Contributed to successful field deployment of business systems improvements and helping with automation analysis and working with third party ALIP (Accenture Life Insurance & Annuity Platform for eSolutions application efficiencies. This helped support the full lifecycle processing new business to claims payouts.

•

Created and executed test cases and test scenarios based on business requirements.

•

Performed manual testing including functional, regression, and smoke testing.

•

Identified, documented, and tracked defects using defect management tools such as Jira.

•

Collaborated with Business Analysts, Developers, and stakeholders to clarify requirements and resolve defects.

•

Validated that the application meets business and functional requirements before release.

•

Participated in User Acceptance Testing (UAT) and supported business users during testing cycles.

•

Assisted in requirement validation and gap analysis between business needs and system functionality.

•

• Conducted data validation testing using SQL queries. Participated in Agile/Scrum ceremonies such as sprint planning, daily stand-ups, and retrospectives.

•

Developed test plans and conducted unit testing of new software eSolutions applications prior to release into production environment. Utilizing XML code to troubleshoot defects and errors.

•

Analyzed root cause of application errors through log files to provide solutions quickly.

•

Conducted user acceptance testing with stakeholders to ensure that all requirements are met before final implementation.

•

BUSINESS SYSTEM ANALYST SENIOR SPECIALIST 01/2022 to 04/2024 NTT Data Remote

Driving full data migrations from end-to-end life cycle and commission batch processing.

•

Workday implementation and processing of downstream compensation files via batch cycles into Workday output files so commission could be processed.

•

Facilitated workshops to identify process improvements and system enhancements.

•

Looking for automation and improvements for batch cycle processing and to provide efficiencies for testing and data accuracy.

•

Analyzed business requirements to improve system functionality and user experience.

•

Collaborated with stakeholders to gather and document project specifications.

•

Consulted with clients regarding current system capabilities and future enhancements.

•

Performed gap analysis between current state processes, systems versus desired future state processes, systems.

•

QA CONVERSION ANALYST 03/2021 to 12/2021

NTT Data Remote

• Utilized analytics tools to track campaign performance and effectiveness. Presented findings and recommendations to stakeholders for strategic planning.

•

Performed keyword optimization on webpages to improve search engine rankings.

•

Monitored website traffic, identified trends, and generated reports for stakeholders.

•

Conducted research into customer preferences to inform product design decisions.

•

Lead the modal office testing meetings with offshore testing team to align and prepare our testing efforts.

•

ENGINEERING ANALYST 01/2019 to 04/2020

Securian Financial Group St. Paul, MN

Collaborated with cross-functional teams to enhance project delivery efficiency.

•

Developed technical documentation for internal engineering standards and procedures.

•

Learned how to create API automation suite for webpage application functionality. Used Node.js which is an open-source, cross-platform for JavaScript and runtime environment.

•

The regression test automation scripts reduced execution time from 36 hours to 5 minutes.

•

Supported system implementations by evaluating technical requirements and specifications.

•

Managed project timelines and resources to ensure compliance with regulatory standards.

•

Tracked progress of multiple engineering initiatives simultaneously using project management software.

•

Spearheaded entire Quality Assurance life cycle, developing detailed test plans and schedules, setting up and validating tests for alignment with business requirements/system design, and identifying/resolving defects.

•

QUALITY ASSURANCE ANALYST 07/2007 to 12/2018

Securian Financial Group St. Paul, MN

Lead the Quality Assurance testing scope on multifaceted business systems supporting Financial Advisors and Clients, including planning, construction, implementation, documentation, analysis, and closure.

•

• Documented testing results and tracked defects in management systems. Collaborated with development teams to clarify requirements and resolve issues.

•

Conducted thorough software testing to identify defects and ensure functionality.

•

• Analyzed system changes for potential impacts on existing functionalities. Worked with team members to create efficient workflows, resulting in high productivity.

•

Consulted and QA tested mobile applications using the necessary tools to track project and defects.

•

ASSISTANT FIELD SYSTEM ADVISOR 05/2005 to 06/2007

Securian Financial Group St. Paul, MN

Lead maintenance and testing of all Minnesota Life proprietary and vendor PC marketing systems (Harmony, Web applications, Client Connect, etc.) and mainframe ledger systems to ensure their accuracy for distribution to the Individual Field and Home Office associates. Documented testing results and tracked defects in management systems.

•

Tested industry hardware, software and operating systems for accuracy and recommendation

•

• Utilizing automated testing tools to troubleshoot systems when appropriate. ANNUITY TESTING ASSISTANT, SAS/SFS 10/2004 to 04/2005 Securian Financial Group St. Paul, MN

Manage various testing projects for Securian Advisors Services, Securian Financial Services Annuity compensation they are assigned by Advisors. Create test case scenarios by manipulating the Firm and Advisor records using IMSB, TSO and Access Databases designing queries from tables in a test environment.

•

Maintain accurate testing records for auditing purposes and understand Business Requirements and System Designs provided by developers. Write test plans for Field Compensation, Field Recognition, and Field Benefits testing project(s).

•

Serve as the primary technical resource to Coordinators, Developers and Business Users

•

• Monitor production during Post Production (Post-Pa) testing environment Testing Field Web Sites (MLD.com and Securian Advisor.com). Testing Client Connect (Policy and Contact Management System), ISIS (Security System used for MLD.com and Securian Advisor.com data access authorization)

•

ANNUITY TESTING ASSISTANT - NASIVYS SYSTEM 12/2003 to 10/2004 ANNUITY

ING Minneapolis, MN

Manage various testing projects for Annuity products as they are assigned by Advisors

•

Write test plans for each Annuity testing project(s). Perform Mainframe and Navisys (APEX) Software testing operations. Run online and batch mode testing cycles and interfaces in test environment.

•

Serve as the primary technical resource to Coordinators, Developers and Business Users

•

Monitor production in Post Production (Post-Pa) testing environment Daily, Monthly, Quarterly and Yearly. Testing Field Web Sites (Online Service Center (OSC), MLD.com and Securian Advisor.com)

•

Testing Client Connect (Policy and Contact Management System), ISIS

(Security System used for MLD.com and Securian Advisor.com data

•

access authorization)

EDUCATION Associate of Arts 06/1984

Northwood Technical College, Superior, WI

High School 06/1980

Superior Senior High School, Superior, WI

LANGUAGES English

Full Professional

REFERENCES References available upon request.

Contact this candidate