IT / Telecomm Tech

Allen Parks

Maplewood, NJ *****

**********@*****.***, 973-***-****

Objective:

Mr. Allen (Al) Parks is a Senior Voice Over Internet Protocol and Telecom Technician with 20+ years of IT experience. His expertise includes developing, testing, installing, troubleshooting, and terminating various data devices and phones. Al’s experience also includes Data Center, Remote Administration, Voice Processing, LAN & WAN wiring and testing, cables and circuits. He is an expert with analog and digital communications including, Voice, Data, Video, & Wireless, (POTS, PBX, SONET, VOIP).

QUALIFICATIONS:

Qualified by 20 + years of Telcomm & IT & LAN/WAN & Data Center experience

Demonstrated proficiency in Hubs,Printers,Routers,Switches,Firewalls,Servers

Software Hardware Upgrades, Reimaging,Rollouts, WAPs.

Obtained experience working in the following environments: Financial Retail, Medical, and Commercial.

Compiled experience with day to day activity on Windows/ MS Office

Utilized MLPS, Wireless, VOIP, SIP/SAN

Utilized NYCE & MAGNASNYC CALL LOGGERs, SQL& Data Warehousing

Experienced with tracking trouble tickets, escalations, Installations, configuration, Maint

Expanded knowledge and experience in installations and Maint of Network Equipment, Cabling, Cisco Routers, Switches, & Call Manager & Call Center& IP Softphones, Video Conf .Avaya CMS LAN/WAN, Data Center, Colo’s, Server Farms.Desktop/Laptop Deployments & Rollouts & Reimaging

Fiber Optics, OTDR, Light Meter, Power Meter,Fiber Scope, Jumper & Connectors

Education

University of Washington, Seattle, WA AA in Communications

Certifications

CCNA Expired (renewal in progress)

CCNP Expired (renewal in progress)

AFL FIBER SPLICING

Alcatel-Lucent Submarine Networks (1620 Softnode & 100g)

PROFESSIONAL EXPERIENCE:

Field Service Engineer (Freelancer) 09/2024- Present

Freelance Field Service Engineer providing on-site technical support, installation, and maintenance of hardware and software systems for commercial retail clients such as Walmart. Responsible for setting up POS systems, networking infrastructure, self-checkout kiosks, and performing diagnostics and repairs on-site. Ensures minimal downtime through proactive maintenance, troubleshooting, and system upgrades. Manages client communication, documentation, and compliance with corporate IT standards. Adaptable, self-equipped, and travel-ready to handle multi-site operations with precision and professionalism.

Endeavor Telecom, Old Bridge, NJ 11/06 – 09/2024

Team Lead Field Service Engineer III

Assigned to Endeavor Telecom’s clients primarily within the financial, retail, and medical sectors.

Provides technical support services for Social Security Administrations in New York, New Jersey, and North Carolina.

Performs DSL, T-1 and VOIP installation, network migrations and routers.

Responsible for Data Center (LAN/WAN) installation, operations, testing and troubleshooting.

Performs On Call/VPN/Remote Access

Builds out and upgrades IP/subnet masking and software/hardware.

Functions as Operations Supervisor, coordinating day to day functions in field to include cat6 fiber optics and overseeing fiber optic cable deployment.

Responsible for troubleshooting and instructing vendors on fiber cut emergency and/or fiber outages.

Provides testing and termination for fiber ISP applications.

Completes termination and testing for various hardware including 110/66 Krone blocks and RJ11/45blocks.

Currently using OTDR, OTLS optical tools, Power Meter, Light Meter and Fault Locator.

Installs and configures Cisco Call Manager & Call Center, routers and switches.

Performs aerial and underground fiber optic cable inspections ensuring adherence to regulatory specifications.

Provides installation and migration of servers, POS, and firewalls.

Provides expertise and guidance with analog and digital communications including; Voice, Data, Video, Wireless, (POTS, PBX, SONET, VOIP).

Compiles experience with day to day activity using Windows/MS Office Excel, and Active Directory.

Utilizes expertise with Visio 2000, MS Project 98, ProComm Plus, Lucent Definity PBX, ASA, Intuit/ECAS and Avaya, S8500, S8700, Audix, CMS, NYCE & MAGNASNYC CALL LOGGER.

Tracks trouble tickets, escalations, on-site installation, configuration, maintenance, and support for all network equipment, cabling, and phone systems.

Splice and training crews to splice fiber

Wireless Enterprises, Morris Plains, NJ 07/06 – 10/06

Telecom Specialist & Technician

Performed T1-E1, voice, data, video, various intern and domestic network and media gateways.

Tested, tuned up and maintained LAN/WAN.

Citigroup Technologies, Warren, NJ 01/06 – 04/06

Telecommunications Analyst

Performed daily support to branches via PBX’s.

Ran reports and completed MAC and permissions for end users.

Installed, maintained, troubleshot, and provided ongoing service/support for all network equipment, cabling, and phone systems.

Utilized NYCE, Magnasync call loggers and SQL/Data warehousing.

TTM INC., New York & New Jersey 7/05-1/06

Senior Comm. Tech III

Performed term of Pots, T-1 and DSL, VOIP. Installed, maintained and terminated RJ11, RJ31X, RJ21X, and RJ45.

Extended 110/66 wiring and krone blocks; extended DMARC and/or RJ’s.

Wired various PBX CAT 3/5.

Utilized Avaya, Nortel, Cisco, Netopia, Adtran, Siemens and LAN/WAN BR for quad adds, sector expansions and data fills.

Troubleshot and audited network sites.

Requested alarm tickets.

Installed and maintained EBTS/IDEN 800 & 900 MHZ.

WFI, NJ, NY, & CONN 01/04 – 04/04

Field Svc Eng II

Performed LMU installs and upgrades of Nortel S8000 & S12000.

Upgraded T-1 CSU and tested DS0 for GPS ANT.

Replaced CBCF and ABIS cables. Installed new script for DS0 and site master.

Performed LMU/E911. Installed and upgraded commissioning sites.

AT&T (LNS), Piscataway, NJ 06/98 – 12/03

Sr. Tech, 06/98 – 04/99

OPS Sup, 04/99 – 06/00

OSP Sup, 06/00 – 12/03

Served as senior technician, installing and maintaining DS0, T1, DS3, OC3, 12, 48, 192 and DWDM.

Served as Operations Supervisor, coordinating day-to-day function of tech.

Served as OSP Supv, coordinating day to day functions in field of fiber optics.

Supervised deployment of fiber optic cable.

Troubleshot and instructed vendors on fiber cut emergency and or fiber outages.

Tested and terminated fiber for ISP applications.

Utilized OTDR, Power Meter, Light Meter and Fault Locator.

Inspected aerial and underground fiber optic cable to ensure adherence to regulatory specs.

Wrote SMOP for service and non-service affecting evolution, while keeping NOC informed and updated status.

MFS/Worldcomm, NY & NJ 05/95 – 06/98

Field SVC Eng II

Performed DS0-OC48, IDLC voice, data and video.

Tested, turned up and maintained LAN/WAN.

Bell Atlantic, NJ 05/86 – 05/95

Comm TECH

Performed network access to residence and business customers.

Performed, installed and maintained pots, analog, digital, microwave and video svcs.

Performed transmission and operational testing with signal generators, transmission measuring sets and volt Ohm meters.

Utilized POTS, DS0, T1, DS3, SLC-96, SLC-2000, Fractional T1, Channel Banks, CSU/DSU, PBX’S, Cisco Routers, ISDN, DMS 100/250, MUX’S and Multiplexers.

US Navy Submarine, Bangor, WA 10/81 – 10/85

Radioman/Comm Tech

Handled ship to shore and ship to satellite communications for TRIDENT sub.

Operated satellite and submarine (Advance C school); teletype operator.

Maintained and operated HF/UHF Secure Voice Transmission and VHF/UHF ANT interface.

Performed digital computer programming.

Received (E-5) submarine qualified clearance: Top Secret (CRYPTO).

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